English 
P
Rating: 5 out of 5
very responsive sales team following a delivery issue
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 1, 2 and 5 stars
Reset filtersM
Rating: 5 out of 5
Direct order at the store
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A
Rating: 5 out of 5
always a pleasure to order from Kanata for quality products to enjoy the terroir of Quebec
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S
Rating: 2 out of 5
delivery with 6 cans of dented maple syrup, and yet the cardboard packaging was in perfect condition
impossible to check the products before validating the delivery
unsatisfactory commercial return
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impossible to check the products before validating the delivery
unsatisfactory commercial return
J
Rating: 5 out of 5
Clear site, well stocked
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F
Rating: 5 out of 5
Canada in France, what more could you ask for? We find the products purchased there for some in Quebec City and Montreal. Delivery is always fast, with no damaged products and a little note from the preparer!!!!
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S
Rating: 5 out of 5
Product conforms to the order, received quickly. I will not hesitate to recommend.
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S
Rating: 5 out of 5
Very simple navigation to make my choices
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G
Rating: 5 out of 5
site always so pleasant to visit, I won't be long to return and prepare another order, thank you for everything
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H
Rating: 5 out of 5
Easy-to-use site. You can focus on the products!
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N
Rating: 5 out of 5
Super product
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F
Rating: 5 out of 5
Fast and clear
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B
Rating: 5 out of 5
it was exactly what I wanted, it's perfect
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C
Rating: 5 out of 5
Very good site, top products
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F
Rating: 5 out of 5
Very satisfied with my experience at Kanata
Placed several orders without issues
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Placed several orders without issues
F
Rating: 5 out of 5
Fast and careful shipping
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R
Rating: 5 out of 5
I was talking about the delivery time which had the mention of 'delayed' on the tracking
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G
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Very satisfied with the products received and this for several years.
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R
Rating: 5 out of 5
Top-notch order shipped very quickly with careful packaging and even a nice little note from Emilie on the box
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Y
Rating: 5 out of 5
Perfect and fast transaction. Careful packaging. Thank you!
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B
Rating: 5 out of 5
Fast delivery, well packaged
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F
Rating: 5 out of 5
happy with my purchase, fast.
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B
Rating: 2 out of 5
I wanted to try Kanata for a gift, as there were some beers I didn't know.
Chronopost delivery made 15 km from the final recipient, without explanation from the delivery person. I asked Kanata to get in touch with Chronopost because the buyer has no recourse against Chronopost (Kanata is the client).
Moreover: one of the beers was damaged (leaking can emptying in the package). I reported it to Kanata: no response!
This will be my last order with them.
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Chronopost delivery made 15 km from the final recipient, without explanation from the delivery person. I asked Kanata to get in touch with Chronopost because the buyer has no recourse against Chronopost (Kanata is the client).
Moreover: one of the beers was damaged (leaking can emptying in the package). I reported it to Kanata: no response!
This will be my last order with them.
J
Rating: 5 out of 5
Nothing to say, it's perfect
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C
Rating: 5 out of 5
perfect as always
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L
Rating: 5 out of 5
Super reactive on stock shortages
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B
Rating: 5 out of 5
Good presentation of the various products.
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C
Rating: 1 out of 5
Hello
The package arrived much too late; the delivery location changed; and the cold pack did not maintain the desired temperature upon delivery (plus it is a defrosted product)
I request a refund
thank you
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The package arrived much too late; the delivery location changed; and the cold pack did not maintain the desired temperature upon delivery (plus it is a defrosted product)
I request a refund
thank you
Response from Kanata
Hello, We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable and we wish to provide you with all the necessary assistance. The package did arrive in 24H at the selected pickup point. We will check with the carrier. Please feel free to contact us directly to discuss this by email at [email protected] Thank you for your understanding. The Kanata team
C
Rating: 5 out of 5
Small problem with the contents of the package ....very quickly resolved by Kanata's customer service
Bottles very well packed, nothing to say...
You can order without fear
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Bottles very well packed, nothing to say...
You can order without fear
A
Rating: 5 out of 5
Perfect, fast and careful shipping. Gifted for my partner's birthday, he knew the classic maple syrup whisky, this box with the 7-year-old and the whisky cream is a pleasure, tasting done upon opening the gift, he is delighted!
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M
Rating: 5 out of 5
Excellent product and top delivery
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P
Rating: 5 out of 5
Always satisfied with Kanata,
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J
Rating: 5 out of 5
NOTHING TO REPORT
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E
Rating: 5 out of 5
As usual, fast shipping, products arrived in good condition.
Perfect
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Perfect
P
Rating: 5 out of 5
Top thanks
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M
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
excellent delivery and everything was in good condition
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B
Rating: 5 out of 5
excellent quality products, received quickly and quality packaging, highly recommended.
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V
Rating: 5 out of 5
The products are excellent, as well as the service and delivery times
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