Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 11/09/2023 à 11h44 following a purchase from 29/08/2023

The order was easy, very fast. No damage, nothing to report. Thank you Kanata!

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Sandrine Have a nice day

Acheteur Vérifié

Published on 11/09/2023 à 11h07 following a purchase from 25/08/2023

Fast delivery Products well packaged for transport Products meet my expectations

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Sandrine

Acheteur Vérifié

Published on 09/09/2023 à 15h01 following a purchase from 26/08/2023

Order as expected, fast delivery

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Response from Kanata Published on 27/10/2023

Thank you Mélanie

Acheteur Vérifié

Published on 07/09/2023 à 20h49 following a purchase from 26/08/2023

Perfect as usual

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Response from Kanata Published on 27/10/2023

Thank you Audrey

Acheteur Vérifié

Published on 07/09/2023 à 14h25 following a purchase from 27/08/2023

beautiful products shipped quickly

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Response from Kanata Published on 27/10/2023

Thank you Jean

Acheteur Vérifié

Published on 07/09/2023 à 10h16 following a purchase from 23/08/2023

Perfect!

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Response from Kanata Published on 27/10/2023

Thank you Fabien

Acheteur Vérifié

Published on 05/09/2023 à 13h29 following a purchase from 24/08/2023

A perfect order and a fast shipment! I recommend! I greatly appreciated the amount of choice (especially teas and herbal teas), and the care taken in packaging the parcel. A very nice attention to presentation that almost gave me the feeling of having made purchases at a small grocer who cares. Really, my partner and I are very happy with this order that brings us back a bit to our memories of Quebec (and makes us really want to go back! ^^)

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Response from Kanata Published on 27/10/2023

Thank you very much for your message Jeremy I am forwarding to the entire KANATA team, the relay point of Canada in France!

Acheteur Vérifié

Published on 04/09/2023 à 19h38 following a purchase from 24/08/2023

ORDER AND DELIVERY VERY EASY. THANK YOU KANATA

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Response from Kanata Published on 27/10/2023

Thank you Dominique

Acheteur Vérifié

Published on 03/09/2023 à 22h10 following a purchase from 19/08/2023

Delivery of the package to the relay point very quickly

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Acheteur Vérifié

Published on 03/09/2023 à 21h14 following a purchase from 23/08/2023

Very good quality products and careful and fast delivery

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Pascale

Acheteur Vérifié

Published on 01/09/2023 à 18h13 following a purchase from 20/08/2023

Regularly ordering, the site is clear, the products are excellent and the delivery is very fast. Always that little personalized handwritten note which is very nice

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Response from Kanata Published on 27/10/2023

Thank you for your message Joachim It's our way of sharing our good mood

Acheteur Vérifié

Published on 01/09/2023 à 14h16 following a purchase from 21/08/2023

it's always a perfect service - with that little word that always brings joy - thank you

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Response from Kanata Published on 27/10/2023

Thank you Christiane We love sharing our good mood

Acheteur Vérifié

Published on 01/09/2023 à 10h16 following a purchase from 17/08/2023

Good

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Response from Kanata Published on 27/10/2023

Thank you Guylaine

Acheteur Vérifié

Published on 31/08/2023 à 17h38 following a purchase from 20/08/2023

Delighted with my purchase on Kanata!
Order processed and received very quickly. Good choice of products, attractive prices.
I highly recommend!

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Response from Kanata Published on 27/10/2023

Thank you for your message Jean-Marc Have a nice day

Acheteur Vérifié

Published on 31/08/2023 à 16h48 following a purchase from 20/08/2023

I don't go to the site much because I always order the same product

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Response from Kanata Published on 27/10/2023

Thank you Laurence Have a good day!

Acheteur Vérifié

Published on 31/08/2023 à 14h35 following a purchase from 19/08/2023

received quickly, well packaged and very competitive price, I recommend!

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Franck Have a good day

Acheteur Vérifié

Published on 31/08/2023 à 10h39 following a purchase from 15/08/2023

Very good, but there is too much maple syrup

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Michel For your next order, I suggest the Sortilège Prestige, a 7-year-old whisky with maple syrup, less sweet and more smoky.

Acheteur Vérifié

Published on 31/08/2023 à 09h52 following a purchase from 16/08/2023

A very good site, a top team
I recommend

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Océane

Acheteur Vérifié

Published on 30/08/2023 à 10h53 following a purchase from 13/08/2023

nothing to say

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Response from Kanata Published on 27/10/2023

Thank you Frederic

Acheteur Vérifié

Published on 28/08/2023 à 23h31 following a purchase from 14/08/2023

Excellent

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Response from Kanata Published on 27/10/2023

Thank you Angélique

Acheteur Vérifié

Published on 27/08/2023 à 20h05 following a purchase from 15/08/2023

Perfect!

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Response from Kanata Published on 27/10/2023

Thank you Jacques

Acheteur Vérifié

Published on 26/08/2023 à 20h55 following a purchase from 28/07/2023

Product never received

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Response from Kanata Published on 30/08/2023

Hello, We have received your comment. To track your order and understand the non-delivery, I will contact you by email for a quicker exchange. Do not hesitate to reach us by email at [email protected] or by phone at 02.21.02.23.55 Best regards, Emilie from KANATA

Acheteur Vérifié

Published on 26/08/2023 à 16h52 following a purchase from 14/08/2023

As usual, the products are always top-notch and the delivery and package tracking are perfect
I recommend the KANATA site

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Alain

Acheteur Vérifié

Published on 26/08/2023 à 16h51 following a purchase from 11/08/2023

very good

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Response from Kanata Published on 27/10/2023

Thank you Eric

Acheteur Vérifié

Published on 26/08/2023 à 13h26 following a purchase from 14/08/2023

Always very satisfied. Very very good products. Well packaged and fast shipping. Nice little note. Thank you Émilie!

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Response from Kanata Published on 27/10/2023

Thank you for your message Beatrice Have a nice day!

Acheteur Vérifié

Published on 25/08/2023 à 11h22 following a purchase from 10/08/2023

This is not my first order with Kanata, and I have never been disappointed!
Impeccable service, little notes slipped in the package to have a good day!
The delivery is fast too.
I recommend!

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Response from Kanata Published on 27/10/2023

Thank you for your message Céline Have a nice day!

Acheteur Vérifié

Published on 24/08/2023 à 15h59 following a purchase from 09/08/2023

Always good products and souvenirs from the province of Quebec

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Response from Kanata Published on 16/10/2023

Thank you for your feedback Laurent

Acheteur Vérifié

Published on 24/08/2023 à 10h45 following a purchase from 09/08/2023

Really very good, beautiful discovery and good quality products, a trip to Canada directly at home

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Response from Kanata Published on 16/10/2023

Thank you for your message Jonathan KANATA, the relay point of Canada in France

Acheteur Vérifié

Published on 24/08/2023 à 09h59 following a purchase from 09/08/2023

The ROCKET candies discovered at Juno Beach
Compliant products and arrived very quickly

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Response from Kanata Published on 16/10/2023

Thank you Florence

Acheteur Vérifié

Published on 21/08/2023 à 10h25 following a purchase from 05/08/2023

As usual,
The Kanata team is very fast and their packaging is more than reasonable.
The products are always of quality, I highly recommend!!!
Thank you Kanata

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Response from Kanata Published on 16/10/2023

Thank you very much for your message Jean-François Have a nice day

Acheteur Vérifié

Published on 19/08/2023 à 11h25 following a purchase from 03/08/2023

Fast and careful delivery

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Response from Kanata Published on 16/10/2023

Thank you Michèle

Acheteur Vérifié

Published on 18/08/2023 à 19h22 following a purchase from 08/08/2023

Good choice of fairly varied products, very fast delivery, good packaging so arrived in good condition

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Response from Kanata Published on 16/10/2023

Thank you very much Camille

Acheteur Vérifié

Published on 18/08/2023 à 12h27 following a purchase from 03/08/2023

Fast and compliant

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Response from Kanata Published on 16/10/2023

Thank you Christophe

Acheteur Vérifié

Published on 18/08/2023 à 11h39 following a purchase from 03/08/2023

Always a pleasure to order from Kanata: fast delivery, very well packaged products and always so good

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Response from Kanata Published on 16/10/2023

Thank you very much Dominique Have a nice day

Acheteur Vérifié

Published on 15/08/2023 à 14h42 following a purchase from 31/07/2023

Fast delivery!

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Response from Kanata Published on 16/10/2023

Thank you Marie France

Acheteur Vérifié

Published on 15/08/2023 à 09h32 following a purchase from 31/07/2023

Perfect!!
Quality products, fast delivery.

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Response from Kanata Published on 16/10/2023

Thank you Guilhem

Acheteur Vérifié

Published on 14/08/2023 à 18h34 following a purchase from 04/08/2023

Everything is perfect and the products are excellent, also very well packaged to avoid shocks, the little drawing on the box makes its effect
I will order from Kanata very soon!!
Be careful with Chronopost who does not deliver at all to the requested relay point. Maybe in the future work with other more serious carriers.

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Response from Kanata Published on 16/10/2023

Thank you for your message Anthony We do our best to satisfy your experience on our website Do not hesitate to contact us if needed [email protected] 02.97.68.15.27

Acheteur Vérifié

Published on 14/08/2023 à 17h28 following a purchase from 03/08/2023

Ease of ordering. Excellent value for money. Speed in delivery. Good products.

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Response from Kanata Published on 16/10/2023

Thank you for your feedback Jean-Paul

Acheteur Vérifié

Published on 14/08/2023 à 13h23 following a purchase from 29/07/2023

Very good communication with customer service.
Very attentive and efficient person.
It's a company I would recommend without hesitation and moreover the products are of very good quality.

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Response from Kanata Published on 16/10/2023

Thank you for your feedback André Have a nice day

Acheteur Vérifié

Published on 13/08/2023 à 08h22 following a purchase from 01/08/2023

An ultra-fast delivery, packaging done properly, and, cherry on the cake, a handwritten note even inside the box. A small attention that makes all the difference. Bravo!

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Response from Kanata Published on 16/10/2023

Thank you very much for your message Jissé