Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 2 and 5 stars

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Sylvain J.

Published on 01/01/2026 à 14h19 following a purchase from 21/12/2025

nothing more to say than very good

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Peter M.

Published on 01/01/2026 à 08h55 following a purchase from 18/12/2025

easy to navigate the website, ordering and paying were straightforward, delivery was as promised and the product was just what I was looking for!

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Daniel B.

Published on 31/12/2025 à 10h19 following a purchase from 18/12/2025

Perfect

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SYLVIE G.

Published on 31/12/2025 à 09h12 following a purchase from 15/12/2025

Very good

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Christelle R.

Published on 30/12/2025 à 08h48 following a purchase from 14/12/2025

Thank you very much and the little personalized drawing was very appreciated!

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Sergio D.

Published on 29/12/2025 à 19h14 following a purchase from 18/12/2025

I recommend

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Stéphanie H.

Published on 29/12/2025 à 17h12 following a purchase from 17/12/2025

Too bad the shipping costs to Belgium are so high and there is no possible pickup point.

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Louise K.

Published on 29/12/2025 à 17h05 following a purchase from 19/12/2025

Website with a huge selection, friendly and available team. I recommend!

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Pauline D.

Published on 29/12/2025 à 15h37 following a purchase from 19/12/2025

Top grocery store with very good products

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Nadège K.

Published on 29/12/2025 à 14h15 following a purchase from 18/12/2025

Packaging done with great care! I highly recommend. Very satisfied

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Claude B.

Published on 29/12/2025 à 00h23 following a purchase from 17/12/2025

Everything 5/5… to recommend

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sophie L.

Published on 28/12/2025 à 15h21 following a purchase from 18/12/2025

As usual, the order is perfect!

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Daniel M.

Published on 28/12/2025 à 11h10 following a purchase from 05/12/2025

thanks to Émilie who was able to resolve the difference between me and the useless GLS.

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coralie D.

Published on 28/12/2025 à 08h50 following a purchase from 13/12/2025

Very wide choice, package well protected (thank you for the little note, it's always nice). I am perfectly satisfied with the fast shipping and the person to whom this gift was intended loved it and assured me that it was the same taste as in Canada. I think I will get poutine cheese next time. Thank you again

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Michel J.

Published on 28/12/2025 à 05h57 following a purchase from 17/12/2025

Despite the problem with the damaged package at Chronopost, I received the second package very quickly and just before Christmas. Something I did not expect.

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ESNAULT R.

Published on 27/12/2025 à 20h20 following a purchase from 12/12/2025

Very professional site, super staff on the phone, delivery perfect and on time, I recommend the products are excellent

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Gilles R.

Published on 26/12/2025 à 15h20 following a purchase from 15/12/2025

I requested home delivery for my elderly parents, unfortunately the package was dropped off at a delivery point elsewhere and it was very difficult to retrieve it.

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Response from Kanata Published on 05/01/2026

Hello, We received feedback from the carrier regarding your delivery here it is: "Hello, You indicated that your package no. 00KG1WY6 was not delivered to your client. Your client was unavailable when our driver passed on 17.12. It was dropped off at a Pickup Point so that it remains available for your client. Best regards, Veronique Customer Relations Shipper - Centre Ouest" Have a nice day, Emilie from KANATA

Sebastien M.

Published on 26/12/2025 à 13h23 following a purchase from 12/12/2025

Good product well packaged arrives very quickly

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ERIC P.

Published on 26/12/2025 à 10h11 following a purchase from 13/12/2025

Very satisfied with everything

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Valerie G.

Published on 26/12/2025 à 08h58 following a purchase from 10/12/2025

I came to pick up my order at the store, the signage to access it is not very visible, a small point to work on.
Otherwise, very friendly seller.

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Isabelle H.

Published on 26/12/2025 à 08h25 following a purchase from 13/12/2025

Delivered 43km from my home. To return to the initial destination. Shameful

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Response from Kanata Published on 26/12/2025

Hello, We are sorry to hear that your delivery experience did not meet your expectations. We understand how frustrating this can be. Please feel free to contact us directly so we can help you resolve this issue. Have a nice day. The Kanata team

Danielle A.

Published on 25/12/2025 à 23h37 following a purchase from 13/12/2025

The site is very well done. You can find the products very easily

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annie M.

Published on 25/12/2025 à 19h45 following a purchase from 09/12/2025

Good products.

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Bruno J.

Published on 25/12/2025 à 18h49 following a purchase from 14/12/2025

Very well done

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Marie Hélène L.

Published on 25/12/2025 à 17h34 following a purchase from 13/12/2025

It's always impeccable

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Violaine D.

Published on 25/12/2025 à 15h33 following a purchase from 14/12/2025

The delivery was not made at the selected pickup point, but kilometers away, in a big city. I use Kanata to send a gift to my mother who is over 80 years old and hardly drives anymore. If Kanata does not deliver to the place it committed to deliver, I will no longer do business with them.
Moreover... the products are expensive. I was accommodating until now but if it is not delivered to the right place....

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Response from Kanata Published on 26/12/2025

Hello, We are sorry that the delivery did not meet your expectations. The chosen pickup point was an Auchan locker, but when the lockers are full, the carrier is forced to redirect the package to another nearby available pickup point. This situation is unfortunately beyond our control. Regarding prices, we do our best to offer fair rates despite the costs associated with importing products from Canada. We remain at your disposal to discuss this. Have a nice day, and happy end-of-year holidays! The Kanata team

Thierry S.

Published on 25/12/2025 à 14h34 following a purchase from 13/12/2025

Perfect transaction.

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Claudine C.

Published on 24/12/2025 à 20h33 following a purchase from 12/12/2025

Order received very quickly, good surprise
Excellent and varied products
Thank you to the team

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Catherine F.

Published on 23/12/2025 à 20h11 following a purchase from 13/12/2025

Delivery was perfect! Item well wrapped!

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Olivier P.

Published on 23/12/2025 à 09h55 following a purchase from 08/12/2025

Great, everything is easy, fast, clear, and of quality.
Thank you

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Pascal A.

Published on 22/12/2025 à 16h34 following a purchase from 11/12/2025

Very fast shipping even though the carrier did not meet the deadlines.

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alain J.

Published on 22/12/2025 à 07h38 following a purchase from 11/12/2025

Clear site and easy navigation, careful and fast delivery.

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Laurence C.

Published on 21/12/2025 à 22h53 following a purchase from 08/11/2025

Entire order arrived on time

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Chantal C.

Published on 21/12/2025 à 15h46 following a purchase from 04/12/2025

As with every order, total satisfaction in terms of product quality, the attentiveness of the advisors, and the careful packing of the packages!

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Paulette R.

Published on 20/12/2025 à 19h08 following a purchase from 09/12/2025

Perfect and fast.

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Fabienne P.

Published on 20/12/2025 à 15h17 following a purchase from 09/12/2025

Bottle replaced very quickly.

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Stephane M.

Published on 20/12/2025 à 14h03 following a purchase from 09/12/2025

Hello, unfortunately I am very disappointed with the delivery time. It was supposed to be within 3 days maximum and it took 6 days, we are asked to be careful when ordering cheese, I ordered on a Tuesday thinking I would receive it on Friday but no, received the following Tuesday, so the cheese is less than usual and their responses are that it’s the holidays, it’s longer... Yes but there are more staff to manage the Christmas rush, so delivery 0 and cheese not as good as usual because it’s not the first time I’ve ordered it but maybe the last.

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Laurent D.

Published on 19/12/2025 à 21h43 following a purchase from 08/12/2025

Very good products at reasonable prices. Fast delivery.

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Annick L.

Published on 19/12/2025 à 19h12 following a purchase from 09/12/2025

I liked the welcome that was reserved for me.

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Muriel F.

Published on 19/12/2025 à 08h27 following a purchase from 07/12/2025

Fast delivery, the person managing the orders is very attentive and very responsive.

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