Customer reviews of Kanata

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2020
Delivery on time with all precautions for fragile products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2020
I really like their products. Delivery OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2020
Nothing to say about the site, clear and pleasant to browse. Excellent contact.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2019
No problem and very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2019
Well-packaged product and deadlines respected!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Delivery and communication issues but I received my package and you were very available both by email and by phone. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2019
I highly recommend, it's a great store to find Canadian products. Super delivery. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2019
Easy to place an order. Small delivery issue (delay). Top-notch customer service, attentive to the problem encountered (reference error in the order). Commercial gesture.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Fast service, very well packaged, interesting prices, free delivery, all very good. I recommend it to those around me.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Perfect as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2019
The site is particularly smooth and well made
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2019
You can trust this company more than ever. A customer for a very long time at Kanata. Impeccable delivery, well-protected package. Perfect customer service, the computer bug did not cause any issues. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2019
Super very satisfying
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2019
Easy to navigate site, well structured and well organized
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Site offering a good choice of Canadian products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Magnificent!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2019
Second time I order from this site, second time I do not receive my product on time.
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Response from Kanata
Hello, We thank you for taking the time to share your opinion on our site and we apologize for the delay related to the second shipment even though we are not responsible for it. However, we would like to clarify a few points regarding the first shipment, for which we had already responded. You placed an order on Friday 20/09 at 15:38 and you wanted delivery on Saturday 21/09. As explained in our general sales conditions, all orders placed before 10 AM are shipped the same day. Others are shipped the next business day, which is Monday for yours. You expressed your dissatisfaction, and we chose to refund you on Monday even though we were completely within our rights. What is unfortunate is that if you had contacted us by phone on Friday to request same-day shipping, we could have done it. Regarding the second order, it was placed on 2/12 around 9 PM and shipped on 3/12. Unfortunately, the problems of strikes and increased workload for all carriers caused your package to be delivered late. In such situations, do not hesitate to contact us directly. We would have found a solution by reshipping a package to you. Hoping that this delay did not spoil your enjoyment of your order, Best regards, The Kanata team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2019
Order arrived on time, the products were very well packaged/protected (there were glass bottles).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2019
Great choice of quality products, easy to select. We can extend our stay in Quebec by finding the products that delighted our taste buds. Packaging, delivery time perfect. We rarely received an order so quickly. Communication is good in case of changes to the delivery location, and everything is done to facilitate the collection of the package at the relay. We are very satisfied and we will recommend this site with our eyes closed.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2019
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2019
Completely satisfied with my customer experience. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2019
Very fast shipping. Everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2019
Perfect service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2019
Really very good service. Just the fact of offering a gift wrapping option for individual gifts shows their concern for providing good service. It's a really personalized service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Clear and smooth website, very fast order
Quality products
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2019
As always perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2019
service and fast delivery, no worries
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2019
superb presentation of the Kanata advent calendar, I can't wait for December 1st
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2019
Package received very quickly, picked up on a Sunday evening at the local grocery store, all products conform and packaged nicely. Cool
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2019
Easy order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2019
it was easy to order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2019
Very good quality
The best. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2019
Impeccable delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2019
Very clear site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2019
Order arrived very quickly, handmade packaging and signed by the person involved.
Nothing to say, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2019
Everything was excellent! Fast delivery
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