Customer reviews of Kanata

Absolutely appalling, I paid for delivery, GLS has failed several times to deliver, we are now on day 6, I contacted the company on day 2, after 5 days of this they respond and accept responsibility, now they have recalled the delivery and refuse to refund me until the package is returned to them. I can see it has been returned to them, there is no reason for me to wait for my refund. They chose to use GLS and will probably continue to use them after this disaster, AVOID. It's a shame.

I am still waiting for my order

exaggerated prices! many products are more than average!

The boxes of the cider bottles are worn at the corners and two of them have creases all along. Impossible to offer these bottles in their boxes.

3 cans to throw away because of bad condition and the customer service return is a 10% discount on the next order while the coupon included in the package is already 10% so no commercial management

Prices not great and extremely disappointing delivery. Order placed at the end of December, the site promises delivery to a relay "within 1-3 days". Even considering the holidays, it's January 10th, so 6 days after January 4th (first business day). Very frustrated by this experience.

Very disappointed with the handling of my order. No delivery after 8 days even though the payment had been processed (€400). I contacted customer service who informed me that my order was suspected of fraud. It would have been appropriate to inform me. Order for the holidays did not arrive on time and no commercial gesture offered (nor granted when requested). Very disappointed

I requested home delivery for my elderly parents, unfortunately the package was dropped off at a delivery point elsewhere and it was very difficult to retrieve it.

Delivered 43km from my home. To return to the initial destination. Shameful

The delivery was not made at the selected pickup point, but kilometers away, in a big city. I use Kanata to send a gift to my mother who is over 80 years old and hardly drives anymore. If Kanata does not deliver to the place it committed to deliver, I will no longer do business with them.
Moreover... the products are expensive. I was accommodating until now but if it is not delivered to the right place....

Hello, unfortunately I am very disappointed with the delivery time. It was supposed to be within 3 days maximum and it took 6 days, we are asked to be careful when ordering cheese, I ordered on a Tuesday thinking I would receive it on Friday but no, received the following Tuesday, so the cheese is less than usual and their responses are that it’s the holidays, it’s longer... Yes but there are more staff to manage the Christmas rush, so delivery 0 and cheese not as good as usual because it’s not the first time I’ve ordered it but maybe the last.

Very disappointed with the reception of my two Maple Canes totally dented. The packaging was perfect but the canes must have already been like that before shipping.

I never received my last order, after receiving the delivery confirmation at the correct address, the delivery was made to another address, so impossible to have a new delivery.

First order rejected because the whiskey leaked from the package and it sounded clearly like shards. Second delivery only 3 instead of 4 bottles in the package. For both packages, I still have not received a refund!

delivery with 6 cans of dented maple syrup, and yet the cardboard packaging was in perfect condition
impossible to check the products before validating the delivery
unsatisfactory commercial return

I wanted to try Kanata for a gift, as there were some beers I didn't know.
Chronopost delivery made 15 km from the final recipient, without explanation from the delivery person. I asked Kanata to get in touch with Chronopost because the buyer has no recourse against Chronopost (Kanata is the client).
Moreover: one of the beers was damaged (leaking can emptying in the package). I reported it to Kanata: no response!
This will be my last order with them.

Hello
The package arrived much too late; the delivery location changed; and the cold pack did not maintain the desired temperature upon delivery (plus it is a defrosted product)
I request a refund
thank you

Order not received. Lamentable customer service. The staff only lies. No respect for the customer.
Forced to get angry to obtain the promise of a hypothetical refund.
Lamentable company, to be avoided.

This is a very disappointing service. I paid for three bottles of whisky and they charged my credit card. I received no email and I did not receive the whisky either. I have no idea what is happening.

Does not taste like real poutine cheese, the sauce is way too salty

If Kanata remains a decent company, the deliveries really leave something to be desired. Chronopost is never on time. Already, they receive the package, and almost within the hour, they send a message about a 'problem that will delay the delivery', if that's not messing with people. And for my part, they managed to send my package to Bastia, while I am indeed in the south, but in Montpellier. The package stayed all weekend, delaying another already delayed package by 3 days. I was planning a Poutine with my friends for New Year's: ordered on the 25th (so from the 26th to the 31st), and seeing the package stuck in Corsica, I urgently reordered on the 28th for the 31st, at a high price (as much for the order as for the shipping costs). Nothing arrived in the '24/48 hours announced'. I had to rush on the 31st to buy some Tome for my New Year's Eve. Everything arrived on Thursday the 3rd. Now at Kanata, you have to hit on their delivery company, I am personally unhappy with it and not particularly with Kanata.

A bottle was broken upon delivery. I sent an email about this over a week ago and no one has replied. Too bad, the products are good but customer service leaves something to be desired.

The product was stale and not edible.

Very low quality products and too high prices.

I ordered cheese curds which was shipped frozen but arrived 5 days after. What good is it to ship frozen cheese for it to defrost while in transit and be left in a mail box where the cheese sits warm for a long time. I pretty much threw my money in the garbage.

I ordered 2 items and only received 1! The only response I got was to look carefully in the package! A shame!

Bug in the delivery address at the order validation. No one answers the Chat. Delivery time does not match reality (if the time is different during holidays/holidays, please indicate it). Unable to change the password of my old account, I had to create a new account.

bad taste too much coffee, it should have been specified

Non-existent after-sales service?

The package was not delivered to the indicated address but rather to a distribution center. I don't even know yet if the package has been picked up?

French size small. Take 42 for a 39 in France

Nothing to say about the ordered products: I know the quality of this brand. However, I am particularly unhappy with the condition of the cardboard box of one of the two bottles of Ice Cider Neige. Indeed, the bottom of one of the boxes is completely damaged or even properly crushed. Even if the bottle is intact, this item was packaged in this lamentable state by the shipping service of Kanata because the package was in impeccable condition!
This is a gift I was supposed to give for Christmas but given the dilapidated state of the packaging, I find it hard to give this bottle to someone.
In any case, this is the first and last purchase made from this store.

Frozen poutine kit product not to be refrozen, too bad, it requires extremely fast consumption or too fast

Package never received 3 phone calls No refund

Avoid UNPROFESSIONAL COMPANY!!!!
Who does not bother to respond to voicemails and emails!!!!!

Indication mask on the fact that it is frozen, as well as on the following expiration date.
While it is marked on the bag that it is pasteurized cheese...
Although the sauce is good, the proposed quantities are just way too large considering the expiration date...

Product never received

The ordered product was not the same as I wanted, they no longer had it in stock and preferred to send me another product without my agreement, so unfortunately I will not order anything else and I would not recommend this site cordially

This is the second time I order and it's the second time that one item is changed without informing me and that I paid for!!
I sent 2 complaint emails on the site recently and received no response.
I am still waiting for the Metal moose on The loose plaque to this day as I never received it and I paid. It's a Christmas gift!!!
On my first order, it was an amber flint that I never received!!!
A dissatisfied customer.

Mixed review. I must say that the delivery by Chronopost brings down the score given that with a delay of 96 hours I requested a cancellation and a refund of my order to see as it has not been done to this day