Customer reviews of Kanata

On my order form, it says bison terrine with lemon, instead I received bison rillettes with lemon. I sent two emails that went unanswered for a long time and I still don't know why I didn't receive the right product.

The person has not yet received their birthday gift

bad surprise, I picked up the poutine directly upon arrival at the relay and the cheese was hot with liquid, even though it wasn't a fresh delivery, the product sent frozen should have still been cold upon arrival!!! I was told that customer service would be notified and since then silence.

Disappointed

Bad

Second time there is an error in the order. Another product received... and no response from customer service despite an email sent

Order conforms to what I wanted
BUT
Extremely long shipping (10 days) because billing address different from recipient. Impossible to reach anyone from customer service, whether by email, Facebook or phone. I had to threaten to file a dispute via PayPal to get a tracking number but still no contact!!!!!

I order regularly, this is the first time I am completely disappointed. Your package took a week to arrive, I had to do my own research regarding my package at the central post office!!!!! The casino store had my package but told me that it was not, this package was expected for a birthday I am disappointed I ask you for a refund of my order please

Hello, quality product, however the delivery time was very long. It was a birthday gift that I had to give after the event.

On the previous order, different products were delivered than those ordered and difficulties to get a refund...

Inedible poutine kit, the cheese is fine but the powder for making the brown sauce is disgusting, it's just wing powder and brown dye. In short, 18€ for that..., very disappointed.
I do not recommend.

The site has been modified, less convenient than before. Otherwise, nothing to report.

Disappointed because the poutine cheese purchased cannot be frozen while I made sure not to take frozen cheese. It would be good to specify this on the site, because knowing this I wouldn't have ordered a kilo, which must be consumed before February 13.

Scam, I received nothing knowing that you have my phone details you could have called me.. I paid for a product that I never received..

Not easy when you want to place an order to be delivered as a gift to a recipient different from the person placing the order. I couldn't indicate a few words on the birthday card that I had requested to be included.

Package received quickly but no shipping or consumption date even though it was a defrosted product.

Hello, We received 2 bags of 500g instead of 800g.

Package not sent on time, change of conditions after the order, no communication on additional delays and reasons. Once I complained, they stopped responding. ZERO CUSTOMER SERVICE, ZERO EXCUSE.

Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.

Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.

No description of the 24 products in the pack at 85 euros.. We don't really know what we are sending.

I have been ordering since last year and I had a wonderful souvenir, the presentation in a wicker box, little packages with numbers that really looked like an advent calendar. I loved it so much that I bought a second box for my sister who is on the other side of France, there was just the card with the message that needed to be refined, otherwise the maple syrup is of good quality and overall I was not disappointed with the content. And this year I ordered with my eyes closed for myself and my sister. What a disappointment when I saw the package, the description of the ad is the same as last year and the same price. No wicker box just a plain cardboard box nothing more, no numbers on the little packages and some gifts very disappointing especially the one that costs $4.50, having 3 times the maple caramel, I would have preferred postcards or a large poster. I called customer service because they were not responding by email, I expressed my dissatisfaction and disappointment especially for the second package which is a gift I am giving to my sister. The person I spoke to on the phone somewhat understood my dismay. I would have said to remove the word box, during the holiday season a box is a nice container not just a plain cardboard which has been corrected on the site, but I did not appreciate at all when they told me: 'I will call you back to see what we can do', only to never call you back and make you look like an idiot by calling them again, to hear that they had no box to replace and even to make a commercial gesture so I bought 2 packages so thank you for understanding my note to you to try to regain my trust. I wish you happy holidays to you and your team

for a gift with a box everything arrives loose!!!!

No tracking 7 days after contact.

I ordered gift baskets and everything arrived loose... either you need to clearly state that the basket needs to be assembled or you respect the description... I am very disappointed.

A bit expensive for the quantity of products and one box arrived damaged, inconvenient for a Christmas gift. Despite my requests for a commercial gesture (a small discount on a future order for example), I only received the response: it's the carrier's fault, not ours, and their terms do not allow for a gesture. Very disappointing, because when you do business, you take responsibility, including for transport.

I put my address in Lyon and my package ended up in a relay in Paris! So money debited and package in Paris, thank you Kanata!

Second time I order from this site, second time I do not receive my product on time.

Poor packaging, damaged and torn! Too large a box for few products and very poorly protected! Moreover, either items were missing, or the box was tampered with!!! Very, very, very disappointed!!!

I refused the order due to a broken bottle.
I am now waiting for you to send me a package in good condition.

The products are of average quality and too expensive for the quantities (in grams) sold, other brands sell the same products under different names much cheaper, a bit disappointed!

when ordering, the products are in stock, and then the order is placed, strangely they are no longer there

One of the products arrived with the glass broken and pieces of glass inside, so inedible :(
Otherwise, the other products are great!
The order was held for a while, reason unknown

my pickup point was not available, they delivered my package to another pickup point without asking me beforehand if the pickup point chosen by Kanata was suitable for me... result I have to travel to a pickup point not at all close to my home, it's a shame

disappointing customer service, a product was missing from my package and they refused to take my complaint into account, claiming that the package had been checked, no response afterwards...

Parcel picked up at a pick-up point in a catastrophic state. 2 packages of blueberries and crushed biscuits, and in crumbs. Since it's for a birthday, I don't have time to return it. I recovered what could be recovered. I am disappointed with the quality of the transport, even though the products were well packaged individually. The tray was also crushed. Too bad.

satisfied with the site but not with the products received (see below)

Nothing in the box I only had the box and not my chocolates

3 boxes of 20 sachets received instead of 3 packs of 48... unpleasant error with herbal teas.

No stock on some products. Bottle delivered half open. Wooden crate damaged, dirty. Do not trust the comments made during delivery.
VERY, VERY DISAPPOINTED. first and last order with this company.