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A
Rating: 4 out of 5
I had no issues with my order. Fast and careful shipping.... I hope to see more local products one day
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Customer reviews of Kanata
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 064 published reviews
Summary of reviews
Kanata consistently delivers excellent products with careful, secure packaging and fast delivery, often arriving on time and in pristine condition. The shopping experience is smooth, with easy site navigation, reliable handling of orders, and thoughtful touches like personalized notes and small gifts in packages. Customers praise the quality and variety of Canadian-made items, reliable service, and prompt, friendly support. Overall, the store earns strong satisfaction and high recommendations from buyers.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
Fast and very careful shipping
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A
Rating: 5 out of 5
Super fast and never disappointed
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A
Rating: 5 out of 5
Nice, clear and easy. No delivery problems. Everything is correct. Thank you very much.
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A
Rating: 5 out of 5
A bit expensive for the products but very good service
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Rating: 4 out of 5
Fast delivery, products very appreciated by my hosts especially the maple syrup lollipops. For one out of 2 boxes of cookies, the cookies arrived in crumbs and therefore not very presentable despite reinforced and careful packaging. That's the only point I regret. Delicious ice wine tea.
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Response from Kanata
Hello Mrs. JACQUET,
Thank you for your message.
We are absolutely sorry to hear that you received a damaged package of cookies. We have contacted you by email to offer you compensation.
Have a very nice day and see you soon,
The Kanata team
Thank you for your message.
We are absolutely sorry to hear that you received a damaged package of cookies. We have contacted you by email to offer you compensation.
Have a very nice day and see you soon,
The Kanata team
A
Rating: 5 out of 5
this is my second order and I am really VERY VERY satisfied with the products and the service
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A
Rating: 5 out of 5
Very good products
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A
Rating: 5 out of 5
very good product; nice presentation; package well done and delivered quickly; that's all right!
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A
Rating: 5 out of 5
Perfect for now
Not everything is unpacked... gift at the end of the month
But so far... everything is good, at least the number of bottles
Thank you
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Not everything is unpacked... gift at the end of the month
But so far... everything is good, at least the number of bottles
Thank you
A
Rating: 5 out of 5
Happy with the site's responsiveness.
Great choice of products.
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Great choice of products.
A
Rating: 5 out of 5
Order received very quickly. Package in good condition and products completely matching the catalog. Zero mistakes, thank you.
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Rating: 5 out of 5
Intuitive. Quality products.
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A
Rating: 5 out of 5
Perfect!!!! Efficiency, speed,... Everything is great!!! A big thank you!!!!
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A
Rating: 4 out of 5
Good, no problem, order conforms to the order.
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A
Rating: 5 out of 5
Very fast delivery, product conforms to the site, delicious product.
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A
Rating: 5 out of 5
Order received very quickly, products well packaged.
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A
Rating: 5 out of 5
Excellent service!
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A
Rating: 5 out of 5
Clear site, easy order, fast shipping. I have already placed several orders with Kanata, it always goes well.
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A
Rating: 5 out of 5
Very detailed site, and very clear! Order very well packaged!
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A
Rating: 3 out of 5
This site could be very good if it weren't for all these out-of-stock references or 'restocked in July' but we don't have the year ... and cherry on the cake out-of-stock products after placing the order which leads to wasting time managing replacements or refunds. Too bad for a site that wants to be the European hub .....
However, the staff is very pleasant and efficient. Thank you to them
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However, the staff is very pleasant and efficient. Thank you to them
Response from Kanata
Hello Mr. RULLIER,
Thank you for your feedback.
Indeed, we work with microbreweries (and sometimes even nano-breweries!) that have the particularity (and interest) of offering seasonal brews and not necessarily continuous products throughout the year, as one could do with a classic lager. This then leads to potential stockouts, as we always want to offer the freshest beers possible.
We are nevertheless aware that this can be an inconvenience for some enthusiasts who would like to find these products all year round.
Also, in the same way, we favor products from artisan producers because they are more qualitative, more original, and authentic. The underlying difficulty lies again in the availability of products. A small producer may sometimes have stockouts, which an industrial producer may not have... but we prefer this risk, which does happen quite rarely (but it does happen!) to less qualitative and less interesting products in terms of taste.
Once again, we apologize for the inconvenience caused and hope to see you soon in our aisles.
Have a very nice day,
The Kanata team.
Thank you for your feedback.
Indeed, we work with microbreweries (and sometimes even nano-breweries!) that have the particularity (and interest) of offering seasonal brews and not necessarily continuous products throughout the year, as one could do with a classic lager. This then leads to potential stockouts, as we always want to offer the freshest beers possible.
We are nevertheless aware that this can be an inconvenience for some enthusiasts who would like to find these products all year round.
Also, in the same way, we favor products from artisan producers because they are more qualitative, more original, and authentic. The underlying difficulty lies again in the availability of products. A small producer may sometimes have stockouts, which an industrial producer may not have... but we prefer this risk, which does happen quite rarely (but it does happen!) to less qualitative and less interesting products in terms of taste.
Once again, we apologize for the inconvenience caused and hope to see you soon in our aisles.
Have a very nice day,
The Kanata team.
A
Rating: 5 out of 5
Clear site easy to use. Fast delivery
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Rating: 5 out of 5
very good
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Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
fast delivery and serious presentation
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A
Rating: 3 out of 5
an item forgotten
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Response from Kanata
Hello Mr. WYSOCKI,
Thank you for your comment and once again, our apologies for the preparation error.
We will take special care with your future orders to ensure that everything is perfect, as with the previous ones.
Have a very nice day, from the whole team.
Thank you for your comment and once again, our apologies for the preparation error.
We will take special care with your future orders to ensure that everything is perfect, as with the previous ones.
Have a very nice day, from the whole team.
A
Rating: 5 out of 5
I haven't tasted anything because it's for a Christmas gift .... but fast delivery .. nice products.. I will reorder
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A
Rating: 5 out of 5
VERY GOOD SITE
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A
Rating: 5 out of 5
order prepared very quickly and with great care
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A
Rating: 4 out of 5
I find the site very well done, everything is clear. The only point to improve is the signage when picking up your package at the factory. The pickup point is not quickly visible. For the rest, I am very satisfied with the service provided!
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Response from Kanata
Hello Mr. KURZWEG,
Thank you for your feedback. We take note of it and will try to improve this point.
Have a very nice day!
The Kanata team.
Thank you for your feedback. We take note of it and will try to improve this point.
Have a very nice day!
The Kanata team.
A
Rating: 5 out of 5
Perfect.
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Rating: 5 out of 5
Fast, delicious products.
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Rating: 4 out of 5
....
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Rating: 5 out of 5
I recommend it to everyone
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Rating: 5 out of 5
Very good and fast
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Rating: 5 out of 5
fast shipping, and very good products. I had taken a small sampling for my Christmas gifts
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Rating: 5 out of 5
Fast and efficient service, it's nice to receive products from Quebec.
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Rating: 5 out of 5
I am very happy with the service.
5 to 7 days of delivery announced, 6 days and I ordered on a holiday
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5 to 7 days of delivery announced, 6 days and I ordered on a holiday
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Rating: 4 out of 5
Professional site
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