Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 08/11/2023 à 12h38 following a purchase from 24/10/2023

Package in perfect condition.

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Acheteur Vérifié

Published on 06/11/2023 à 17h30 following a purchase from 23/10/2023

Beautiful variety of Quebec products. Easy to use site for making our purchases and having them delivered to our French friends.

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Acheteur Vérifié

Published on 06/11/2023 à 17h29 following a purchase from 26/10/2023

Always perfect

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Acheteur Vérifié

Published on 06/11/2023 à 11h13 following a purchase from 22/10/2023

Package well packaged and received quickly.

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Acheteur Vérifié

Published on 06/11/2023 à 10h00 following a purchase from 26/10/2023

Perfect, good as there

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Acheteur Vérifié

Published on 05/11/2023 à 16h42 following a purchase from 25/10/2023

Very good products, delivery time respected. What a pleasure to have a little air of Quebec in Normandy!

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Acheteur Vérifié

Published on 03/11/2023 à 18h24 following a purchase from 24/10/2023

Good products and a very friendly team. You feel taken into account and we are not just numbers.

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Acheteur Vérifié

Published on 03/11/2023 à 09h55 following a purchase from 22/10/2023

Top as always!
I order a few times on the site and it is always with pleasure that I receive my order with always a little note inside that brings a smile!
Keep it up

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Acheteur Vérifié

Published on 02/11/2023 à 21h35 following a purchase from 22/10/2023

Very easy to use site, top products and customer service, fast shipping and always in accordance with what is announced

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Acheteur Vérifié

Published on 02/11/2023 à 14h47 following a purchase from 20/10/2023

Easy order and fast delivery! I am very satisfied

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Acheteur Vérifié

Published on 02/11/2023 à 09h48 following a purchase from 19/10/2023

Great service. Conscientious and attentive.

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Acheteur Vérifié

Published on 02/11/2023 à 09h12 following a purchase from 18/10/2023

The teas and herbal teas are delicious. The spread is denser than I expected - it's not quite the same texture as what I used to buy when I was in Canada.
Otherwise excellent products.

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Acheteur Vérifié

Published on 31/10/2023 à 09h05 following a purchase from 19/10/2023

Always just as good.

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Acheteur Vérifié

Published on 31/10/2023 à 07h50 following a purchase from 19/10/2023

Finally a Canadian store with the best products without having to load my suitcase when I come back from this beautiful country. I am delighted

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Acheteur Vérifié

Published on 27/10/2023 à 21h01 following a purchase from 16/10/2023

Very good

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Acheteur Vérifié

Published on 27/10/2023 à 15h16 following a purchase from 16/10/2023

A lot of product choices, great!

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Acheteur Vérifié

Published on 23/10/2023 à 19h26 following a purchase from 08/10/2023

An appreciated commercial gesture after a mistake in the order.
Very satisfied with the products.

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Acheteur Vérifié

Published on 22/10/2023 à 14h53 following a purchase from 11/10/2023

The products are very good and the prices are interesting.
The issue is the packaging. On one of my 2 orders, I received a package that was perfect on the outside but inside, the packets of cookies had been forced in.
No possibility to protest the sales conditions require opening the package at the parcel relay. This is something no one does with a package that is perfect on the outside

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Response from Kanata Published on 27/10/2023

Thank you for your feedback and understanding I will pass it on to the shipping department to find a packaging solution regarding the cookies Have a nice day

Acheteur Vérifié

Published on 21/10/2023 à 15h19 following a purchase from 10/10/2023

Perfect, meets expectations !!
I highly recommend

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Response from Kanata Published on 02/11/2023

Thank you Mathis

Acheteur Vérifié

Published on 20/10/2023 à 21h45 following a purchase from 06/10/2023

Still very satisfied impeccable service careful and very attentive (the three boxes already ready to give THANK YOU !!!)

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Response from Kanata Published on 02/11/2023

Thank you for your message Nathalie

Acheteur Vérifié

Published on 20/10/2023 à 09h18 following a purchase from 08/10/2023

Very good products and ultra-fast delivery. Thank you very much

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Response from Kanata Published on 02/11/2023

Thank you for your feedback Sylvie

Acheteur Vérifié

Published on 19/10/2023 à 21h17 following a purchase from 07/10/2023

Nothing to complain about

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Response from Kanata Published on 02/11/2023

Thank you Agnès

Acheteur Vérifié

Published on 19/10/2023 à 19h37 following a purchase from 07/10/2023

Very good. Products meet our expectations. And the little +: the little note and the little drawing in the shipping box, it’s nice, it’s human ;)

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Response from Kanata Published on 02/11/2023

Thank you for your message Séverine We are not Picassos but we really enjoy sharing our good mood

Acheteur Vérifié

Published on 14/10/2023 à 17h30 following a purchase from 03/10/2023

Order received within the announced timeframe, a small message greatly appreciated in the package.
I recommend KANATA to my friends

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Response from Kanata Published on 02/11/2023

Thank you for your message Martial

Acheteur Vérifié

Published on 14/10/2023 à 14h59 following a purchase from 03/10/2023

excellent, very friendly staff very good product

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Response from Kanata Published on 02/11/2023

Thank you for your feedback Florence

Acheteur Vérifié

Published on 13/10/2023 à 15h32 following a purchase from 02/10/2023

Nothing to complain about as usual.......oh yes for the mugs, I would like them in metal and not in ceramic.

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Acheteur Vérifié

Published on 13/10/2023 à 09h50 following a purchase from 21/09/2023

It was perfect. Louise helped me a lot when I had difficulties making the payment. I thank her for her patience and tenacity, her understanding.

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Response from Kanata Published on 02/11/2023

Thank you for your message Marie Helene I will pass it on to Louise Have a nice day

Acheteur Vérifié

Published on 12/10/2023 à 15h19 following a purchase from 01/10/2023

Fast delivery
A little note and a small gift inside the package

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Response from Kanata Published on 02/11/2023

Thank you Catherine

Acheteur Vérifié

Published on 12/10/2023 à 14h54 following a purchase from 30/09/2023

Respect for deadlines, products carefully packaged. Excellent.

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Response from Kanata Published on 02/11/2023

Thank you Nicolas

Acheteur Vérifié

Published on 10/10/2023 à 22h19 following a purchase from 23/09/2023

perfect

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Response from Kanata Published on 02/11/2023

Thank you Monette

Acheteur Vérifié

Published on 09/10/2023 à 16h01 following a purchase from 26/09/2023

Apart from an incident related to the carrier (Chronopost, 1 broken bottle and one broken can), everything was impeccable as with previous orders.

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Acheteur Vérifié

Published on 09/10/2023 à 12h31 following a purchase from 23/09/2023

Always quality products delivered quickly

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Response from Kanata Published on 02/11/2023

Thank you Maxime

Acheteur Vérifié

Published on 09/10/2023 à 08h26 following a purchase from 26/09/2023

The site is functional, the little note in the package is very nice. However, the shipping costs... I know everything has gone up... but ouch

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Response from Kanata Published on 02/11/2023

Thank you for your message Agnès

Acheteur Vérifié

Published on 08/10/2023 à 17h39 following a purchase from 26/09/2023

Top notch. Quality of products is on point. Professional, serious, and fast people. I can only recommend.

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Response from Kanata Published on 02/11/2023

Thank you for your message Natacha

Acheteur Vérifié

Published on 08/10/2023 à 16h55 following a purchase from 21/09/2023

Fast order, fast delivery. Nothing to report, thank you.

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Response from Kanata Published on 02/11/2023

Thank you Florian

Acheteur Vérifié

Published on 08/10/2023 à 11h39 following a purchase from 27/09/2023

I rediscovered the good taste of maple butter bought on the island of Orléans in a sugar shack

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Response from Kanata Published on 02/11/2023

We are the relay point of Canada in France

Acheteur Vérifié

Published on 08/10/2023 à 10h41 following a purchase from 26/09/2023

Order arrived very quickly and in good condition. Excellent value for money. Top packaging without excessive plastics, I can't even imagine there could be a problem during delivery given the care taken.

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Response from Kanata Published on 02/11/2023

Thank you for your message Avril We do everything to ensure you receive your packages in the best conditions

Acheteur Vérifié

Published on 07/10/2023 à 13h34 following a purchase from 27/09/2023

very good service

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Response from Kanata Published on 02/11/2023

Thank you Raymond

Acheteur Vérifié

Published on 06/10/2023 à 10h16 following a purchase from 21/09/2023

Always satisfied with an order from Kanata

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Response from Kanata Published on 02/11/2023

Thank you for your feedback Pierre

Acheteur Vérifié

Published on 05/10/2023 à 20h35 following a purchase from 25/09/2023

Very good site, friendly people, unfortunately the order was ruined by a delivery company that did not respect the deadlines. Independently of Kanata. The latter is not responsible for the delay.

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Response from Kanata Published on 02/11/2023

Thank you for your message Didier.