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Rating: 5 out of 5
Super fast shipping (not even 24h) Little note on the box, products very well wrapped Small gestures that make a difference!! I recommend Kanata a hundred percent!
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
Following my first order, I am more than delighted. A French site that is also fast and very careful delivery. I liked the sticker that advises us to check the contents of the box before accepting or refusing it (although it is not easy to unpack your order in the middle of a relay point). The owner of the relay point told me it was the first time she had seen this kind of sticker. I recommend.
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Rating: 5 out of 5
Very good service. I have used them several times and they have made a lot of progress on the packaging. Everything is now very protected.
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Rating: 5 out of 5
A lively site that exudes joy - The products are always so good, I recommend this house
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Rating: 4 out of 5
Speed, meets my expectations
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Rating: 5 out of 5
Top-notch, order received quickly, contents of the package perfectly wrapped. The products are a delight, as if we were on Canadian soil, guaranteed trip! The little ones from the order preparer gave us a smile and guaranteed a pleasant tasting moment, we will surely recommend!! Thank you to the whole team
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Rating: 3 out of 5
The cheese has exceeded the expiration date
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Rating: 5 out of 5
Perfect
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Response from Kanata
5 stars! Thank you Daniel!
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Rating: 5 out of 5
Good well-made site, nice team, always a warm message with the delivery that is very pleasing.
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Response from Kanata
Thank you Isabelle for your nice message. It makes us very happy too!
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Rating: 5 out of 5
Very satisfied with my order at Kanata. The site is very clear, orders are easy and delivery is very fast, well done.
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Response from Kanata
We are so eager to enjoy Canadian products, so to not keep you waiting, we ship orders very quickly. Thank you Pierre!
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Rating: 5 out of 5
Easy site to navigate.
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Response from Kanata
Thank you Marie Hélène for your feedback. We try to make the use of the site as easy as possible. If you can't find a product, don't hesitate to call us. Have a pleasant day. Emilie
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Rating: 5 out of 5
Products conforming and well packaged.
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Response from Kanata
Thank you Valentin :)
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Rating: 5 out of 5
Fast delivery I recommend good product
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Response from Kanata
Thank you for your recommendation. Looking forward to introducing Canadian products to your friends!
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Rating: 4 out of 5
Box filled with small pieces of paper to compact the contents, the package is unlikely to break. A personalized message left by a Kanata employee written on the box, it's cute and it feels good. Only downside, I had ordered a personalized birthday message but they got the names wrong, it's a shame.
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Rating: 5 out of 5
I recommend this site.
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Response from Kanata
Thank you!
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Rating: 5 out of 5
Very responsive for customer service
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Response from Kanata
Thank you for your message Loïc :)
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Rating: 5 out of 5
Easy to use site, a lot of choices, very professional and pleasant customer service
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Rating: 5 out of 5
Received very quickly. Very well packaged with a very nice little message inside. A real pleasure to order from you, I recommend
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Response from Kanata
That's very kind. I will pass your warm message to the whole team. Have a good day. Emilie
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Rating: 5 out of 5
The site gets better with the years...
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Response from Kanata
Thank you for your feedback and your opinion on the evolution of the website. We try to take nice photos to showcase the products. I will pass it on to Louise our amateur photographer and to the whole Kanata team (who loves to play models). Have a good day. Emilie
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Rating: 5 out of 5
Very easy to order, fast delivery, always a nice little note
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Response from Kanata
I will pass it on to the whole team who will be delighted to know you are satisfied. (especially the order preparers, who love to write and draw) Have a good end of the day. Emilie
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Rating: 5 out of 5
Very easy order, very fast delivery, well-packaged bottles
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Response from Kanata
Thank you Claudine, We pay a lot of attention to the packaging, which is all recycled and recyclable. See you soon. Emilie
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Rating: 4 out of 5
Everything would have been perfect if it hadn't been for missing important information... Like on the bison terrines. Which are not made in Canada but in France... Small disappointment at delivery. Aside from this little inconvenience, the terrines are excellent and the wines too
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Response from Kanata
Hello Fabien, we are sorry to know that our indication on the origin of the bison terrines was not clear enough. Indeed, the bison are raised in the Poitou region and the terrines are made there. We will clarify things better. I am at your disposal. Emilie from Kanata
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Rating: 5 out of 5
Very fast delivery and very well packaged
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Response from Kanata
⭐⭐⭐⭐⭐ thank you for your stars
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Rating: 5 out of 5
Excellent site
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Response from Kanata
Thank you Sylvie ⭐⭐⭐⭐⭐
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Rating: 5 out of 5
Fast delivery, kindness of the people at Kanata
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Response from Kanata
Thank you Simone. I will pass your message to the whole team. It makes us very happy. Have a good day. Emilie
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Rating: 5 out of 5
My father was delighted and found the products good.
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Response from Kanata
Thank you Constance! Happy Father's Day to your dad!
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Rating: 5 out of 5
Gift given for Father's Day
He loved it
Thank you very much
I recommend 100 %
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He loved it
Thank you very much
I recommend 100 %
Response from Kanata
We are very happy to know that your dad loved your gift! Thank you Emmeline for your warm message
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Rating: 5 out of 5
Fast delivery
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Response from Kanata
Thank you for your stars Cécile
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Rating: 5 out of 5
Perfect. I recommend
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Response from Kanata
Thank you Laure!
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Rating: 5 out of 5
Good products, just missing the possibility to import clover honey...
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Response from Kanata
Hello Pierre. Thank you for your message. It is indeed very difficult to import honey. Maybe one day. Have a pleasant end of the day Emilie
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Rating: 4 out of 5
Good original products and good service, prices a bit high but it comes from far ^^
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Response from Kanata
Thank you Thibault for your message. We try to keep reasonable prices but indeed the context makes it more difficult... Have a good evening. Emilie
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Rating: 5 out of 5
5 Star
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Response from Kanata
So Good! Thanks!
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Rating: 5 out of 5
Serious packaging. Deadlines respected. Perfect delivery point. Good functioning of the ordering site.
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Response from Kanata
The entire Kanata team thanks you for your satisfaction message. Have a good evening. Emilie
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Rating: 4 out of 5
Navigation on the site: it's simple and clear, the items are sorted under different categories so it's possible to find them through several entries, it's practical; cool delivery, on time, with a little personalized message inside, thank you!
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Response from Kanata
Thank you for your message. Please feel free to specify your expectations to help us aim better for the stars ⭐. Looking forward to hearing from you. Emilie
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Rating: 5 out of 5
Nothing to say, the site is great, the delivery impeccable. Very satisfied.
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Response from Kanata
Thank you for your kind message!
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Rating: 5 out of 5
Fast delivery and within the announced deadlines
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Response from Kanata
I will pass your satisfaction on to the whole team and especially to the order preparers. They are on top for quickly shipping orders. Have a nice day. Emilie
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Rating: 5 out of 5
Serious site, friendly people, delicious products.
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Response from Kanata
Thank you for your warm message! We are delighted to see that you found satisfaction. Looking forward to preparing a new order for you. Have a nice day. Emilie.
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Rating: 5 out of 5
Good presentation, intuitive navigation
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Response from Kanata
Thank you Brigitte for your stars that boost the whole Kanata team. Have a pleasant day. Emilie
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Rating: 5 out of 5
Cakes are still as delicate and very good. The package is too small......
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Response from Kanata
Oh yes! I also crack in front of a box of maple cookies.... Thank you Patrick for your message. Have a nice day. Emilie
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Rating: 5 out of 5
Very satisfied as usual
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Response from Kanata
5 stars! I pass them on to the whole Kanata team. Thank you Stéphane for your support!