English 
A
Rating: 4 out of 5
the promo code mentioned in the email did not work. Fortunately, after a phone call to Kanata, they gave me another code that worked!
Translated reviews
Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Many products out of stock... too bad
Translated reviews
A
Rating: 4 out of 5
The delivery went well even though the postal services announced a problem when there wasn't one. The package is well protected and everything was simple from start to finish.
Translated reviews
A
Rating: 4 out of 5
I find the shipping costs too high, and my usual parcel relay was not on the proposed list. A supermarket is not very convenient especially on Saturday.
Translated reviews
A
Rating: 4 out of 5
The items, the packaging, the dates, all these criteria are perfect - but I don't understand - why don't you send us a summary of the order - it's for a banking point of view - for the items I haven't tasted them all
Translated reviews
Response from Kanata
Hello,
We thank you for your various feedback for Kanata.
Regarding the summary of your order, in an effort to reduce waste, Kanata like many online sales companies, has chosen not to systematically print the invoice in each of its packages. Many customers throw them away without looking at them... However, you can find and print your invoice from your customer account on our site. Next time you place an order, feel free to comment that you would like to receive the invoice in your package. It will be done. Have a nice day, Emilie from Kanata
We thank you for your various feedback for Kanata.
Regarding the summary of your order, in an effort to reduce waste, Kanata like many online sales companies, has chosen not to systematically print the invoice in each of its packages. Many customers throw them away without looking at them... However, you can find and print your invoice from your customer account on our site. Next time you place an order, feel free to comment that you would like to receive the invoice in your package. It will be done. Have a nice day, Emilie from Kanata
A
Rating: 4 out of 5
Very good product but delivery delay issue and lack of information on order availability at the delivery location
Translated reviews
A
Rating: 4 out of 5
Fast shipping and good products
Translated reviews
A
Rating: 4 out of 5
I don't have any particular problem, I would have liked to have juice in half-liter or liter for eco
economy and logistics.
Translated reviews
economy and logistics.
A
Rating: 4 out of 5
good readability
Translated reviews
A
Rating: 4 out of 5
I only gave 4 stars because the shipping costs are too high compared to what is done on other commercial sites, and the possibilities that exist now. Otherwise, everything else is perfect.
Translated reviews
A
Rating: 4 out of 5
Very good products delivered very quickly
Translated reviews
A
Rating: 4 out of 5
The best of Quebec at the click of a button
Translated reviews
A
Rating: 4 out of 5
Good but not always the desired quantity.
Translated reviews
A
Rating: 1 out of 5
One of the products arrived with the glass broken and pieces of glass inside, so inedible :(
Otherwise, the other products are great!
The order was held for a while, reason unknown
Translated reviews
Otherwise, the other products are great!
The order was held for a while, reason unknown
A
Rating: 4 out of 5
Just a box of herbal tea with 46 bags and another with 50 bags when it was supposed to be 48 in each. But that's not a big deal
Translated reviews
A
Rating: 4 out of 5
The offer is too limited, I take away one star but the maple syrup is okay in a nice and practical package.
Translated reviews
A
Rating: 4 out of 5
Excellent packaging! However, Colissimo postponed the delivery by one day claiming a packaging defect which turned out to be completely inaccurate.
Translated reviews
A
Rating: 4 out of 5
Delivery time respected
Translated reviews
A
Rating: 4 out of 5
Great and my whisky was very well packaged. Thank you very much.
Translated reviews
A
Rating: 4 out of 5
This site is correct.
Translated reviews
A
Rating: 4 out of 5
No delivery issues
Translated reviews
A
Rating: 4 out of 5
Very efficient as usual...
Translated reviews
A
Rating: 4 out of 5
good
Translated reviews
A
Rating: 4 out of 5
Nothing to report
Translated reviews
A
Rating: 4 out of 5
Very fast delivery. Perfect
Translated reviews
A
Rating: 4 out of 5
Good but the packaging was a bit 'amateur' this time. The box was 'bulging' because it was too full
Translated reviews
A
Rating: 3 out of 5
I received the last 6 bottles of organic syrup. I had ordered 7. I would have preferred you to contact me to let me know before you shipped my order, I would have chosen another syrup to complete.
Translated reviews
A
Rating: 4 out of 5
Gift arrived on time and in good condition will be opened at Christmas
Translated reviews
A
Rating: 4 out of 5
very good
Translated reviews
A
Rating: 3 out of 5
interesting local products but relatively high prices.
Translated reviews
A
Rating: 3 out of 5
Deceptive visual for inattentive people on the snow cider 50ml not 500ml disappointment!!!
Translated reviews
A
Rating: 1 out of 5
Nothing in the box I only had the box and not my chocolates
Translated reviews
A
Rating: 4 out of 5
Good site with a lot of choices
Translated reviews
A
Rating: 4 out of 5
Having entered the cold and humid seasons, I am surprised that all herbal teas are not available.
Translated reviews
A
Rating: 4 out of 5
Just a small problem, a dented maple syrup box. But since it was very well packaged, it was dented before shipping. Too bad because it was for a gift, that's why I give only 4 stars and not the higher rating, otherwise everything else was perfect.
Translated reviews
A
Rating: 4 out of 5
Too bad for the delivery time not respected. Delay of 2 days.
Translated reviews
Response from Kanata
Hello Eric,
Thank you for your review.
Your order was shipped on Monday 26/11 as planned.
Have a nice day
Thank you for your review.
Your order was shipped on Monday 26/11 as planned.
Have a nice day
A
Rating: 4 out of 5
Satisfied with the site
Translated reviews
A
Rating: 4 out of 5
Delivery always compliant
Translated reviews
A
Rating: 4 out of 5
Fast shipping and compliant product but one bottle arrived empty, a shock on the box seems to have unscrewed the cap and the bottle emptied. Lack of care from the carrier therefore.
Translated reviews
A
Rating: 3 out of 5
Innovative site, interesting but too bad that a bottle arrived with juice leaking.
Translated reviews