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Rating: 4 out of 5
Fast, nothing to say
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 1, 3 and 4 stars
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Rating: 4 out of 5
The site is very good. However, Colissimo didn't even bother to ring my doorbell and went to drop my package at a neighbor's house while I was at home when the delivery person passed by.
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Rating: 4 out of 5
Fast delivery, in accordance with what is announced
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Rating: 4 out of 5
Shipping costs too high
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Rating: 4 out of 5
One product out of stock but quick refund. Two product errors but quick handling by customer service. I was disappointed not to receive exactly what I wanted but it is compensated by the efficiency of the after-sales service.
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Rating: 4 out of 5
Aside from the fact that I would like to see more Canadian products. I received my package quickly and very well protected. Thank you and see you soon
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Rating: 4 out of 5
Very correct site
I recommend
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I recommend
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Rating: 4 out of 5
I already reported a problem by phone to choose the drop-off, the card is not easy it blocks otherwise the site is easy to access and the phone contact was correct which allowed me to order
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Rating: 4 out of 5
very good
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Rating: 4 out of 5
serious
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Rating: 4 out of 5
Very serious
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Rating: 4 out of 5
Readable
Easy to navigate
Classic but works
Very fast shipping and always neat
Perfect as usual
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Easy to navigate
Classic but works
Very fast shipping and always neat
Perfect as usual
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Rating: 4 out of 5
Appreciable reactive.
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Rating: 4 out of 5
very good contact - despite a small email connection incident - still not resolved -
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Rating: 4 out of 5
aucub comment to air. I adapt
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Rating: 4 out of 5
Good product but a bit expensive. There is too long a time without news between the order and the first notification indicating the order is being prepared. That's why I give 4*.
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Rating: 3 out of 5
The cookies are excellent and meet my expectations. However, despite the packaging of the cookie packs (bubble wrap + paper), there were broken cookies in each pack and even more in the top one. I think this is a problem likely related to transport? For the rest, nothing to complain about, the package arrived quickly (less than 48 hours).
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Rating: 4 out of 5
Great
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Rating: 4 out of 5
pleasant site and fast shipping
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Rating: 4 out of 5
Super
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Rating: 4 out of 5
Good
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Rating: 3 out of 5
Had to follow up with the site to get my order, one of my emails ended up in spam, a week of waiting. Package finally retrieved well packaged and without any omissions.
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Rating: 4 out of 5
There are often stock shortages, that's my only complaint, everything else is great.
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Rating: 3 out of 5
Passable
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Rating: 4 out of 5
Nothing to complain about at this level
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Rating: 4 out of 5
In accordance with what was planned
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Rating: 4 out of 5
Fast delivery earlier than expected
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Rating: 1 out of 5
3 boxes of 20 sachets received instead of 3 packs of 48... unpleasant error with herbal teas.
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Rating: 3 out of 5
A bit disappointed with the container, which I find diminishes
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Rating: 3 out of 5
I love this herbal tea but the shipping costs are a real deterrent to purchase, especially for small orders.
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Rating: 3 out of 5
GOOD
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Rating: 4 out of 5
Package prepared with care. All products are wrapped in bubble wrap to protect them. This reassured me of the company's seriousness.
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Rating: 4 out of 5
The site is very well done and offers a wide choice; I regret not finding blueberry honey like the one I buy when I go to Quebec.
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Rating: 4 out of 5
Good site to find Canadian products. At reasonable prices.
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Rating: 4 out of 5
very good and it keeps very well in the refrigerator.
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Rating: 4 out of 5
The Chronopost slip was filled out incorrectly. The seller at the parcel relay had difficulty finding the package in her store but all's well that ends well I am satisfied with my order.
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Rating: 4 out of 5
It's appreciated to be able to buy Quebec products delivered quickly.
The packaging is well designed for fragile products (glass bottles)
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The packaging is well designed for fragile products (glass bottles)
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
The products are delivered quickly and well packaged. However, it's your partner La Poste that does not deliver properly. I was supposed to be delivered between 9:30 AM and 11:30 AM on Wednesday and the package arrived at 2:15 PM. As a result, I had to take a full day off instead of half a day. No way to contact the delivery person and no explanation provided when you call. It's not professional at all.
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Rating: 4 out of 5
Two beers were missing from the order.
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