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B
Rating: 4 out of 5
For me only!
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Customer reviews of Kanata
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 064 published reviews
Summary of reviews
Kanata consistently delivers excellent products with careful, secure packaging and fast delivery, often arriving on time and in pristine condition. The shopping experience is smooth, with easy site navigation, reliable handling of orders, and thoughtful touches like personalized notes and small gifts in packages. Customers praise the quality and variety of Canadian-made items, reliable service, and prompt, friendly support. Overall, the store earns strong satisfaction and high recommendations from buyers.
Reviews 1, 3 and 4 stars
Reset filtersB
Rating: 1 out of 5
First order rejected because the whiskey leaked from the package and it sounded clearly like shards. Second delivery only 3 instead of 4 bottles in the package. For both packages, I still have not received a refund!
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S
Rating: 4 out of 5
One of the 3 cans of maple syrup was all dented. Otherwise, nothing to report. Fast delivery.
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J
Rating: 3 out of 5
The navigation was simple on the site and I knew what I wanted. I regret that you offered a promo code for delivery only to announce during billing that we have to pay for transport more or less expensive depending on the delivery method. This certainly hides customs duties, as the product comes from Canada. And I would have been ready to hear that. That's the only downside, hence the 3-star rating.
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Response from Kanata
Hello, Thank you for your feedback. I would like to get back to you regarding shipping costs. For your information, the offer for free delivery (pickup point) is applicable if you purchase for €100. Additionally, we import products from Canada to France and we make all our shipments from our warehouse in Brittany. I remain at your disposal, Best regards. The Kanata team
C
Rating: 3 out of 5
I received a double order! And double invoice. Of course.
Be careful!
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Be careful!
C
Rating: 1 out of 5
Hello
The package arrived much too late; the delivery location changed; and the cold pack did not maintain the desired temperature upon delivery (plus it is a defrosted product)
I request a refund
thank you
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The package arrived much too late; the delivery location changed; and the cold pack did not maintain the desired temperature upon delivery (plus it is a defrosted product)
I request a refund
thank you
Response from Kanata
Hello, We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable and we wish to provide you with all the necessary assistance. The package did arrive in 24H at the selected pickup point. We will check with the carrier. Please feel free to contact us directly to discuss this by email at [email protected] Thank you for your understanding. The Kanata team
G
Rating: 3 out of 5
The products are always great, and the order is placed quickly and delivered rather quickly. Small downside on the maple syrup cans which were very dented without the package being so: it is therefore not the delivery person's fault, they seem to have been packaged dented.
Nevertheless, it did not affect the contents, so it's fine
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Nevertheless, it did not affect the contents, so it's fine
M
Rating: 4 out of 5
Quality products
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Y
Rating: 4 out of 5
Easy navigation, wide choice except for a few out of stocks and the fact that you have to order beers by 6 units
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L
Rating: 1 out of 5
Order not received. Lamentable customer service. The staff only lies. No respect for the customer.
Forced to get angry to obtain the promise of a hypothetical refund.
Lamentable company, to be avoided.
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Forced to get angry to obtain the promise of a hypothetical refund.
Lamentable company, to be avoided.
F
Rating: 3 out of 5
The products are unfortunately very expensive when you know their true value on the continent... This considerably reduces the desire to order many items but does not detract from their quality and the service of the Kanata team
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D
Rating: 4 out of 5
Well-designed site with a wide range of products
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A
Rating: 3 out of 5
Good choice but quite a few interesting products are out of stock, which is a shame!
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R
Rating: 4 out of 5
The Kanata site is not to blame in my reviews, I find it, on the contrary, very good
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V
Rating: 4 out of 5
Perfect Canadian product
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R
Rating: 4 out of 5
Perfect; very responsive and very fast. Hats off gentlemen-ladies
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C
Rating: 3 out of 5
I am happy with my order. The products are top!
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D
Rating: 4 out of 5
I only give good even if everything was very good as usual except for the Gift Box - Happy Father's Day
Sorry, but the quantity of each product is 'ridiculous' (surely specified but you don't expect that anyway ...).
Can only suit single or widowed dads on a diet, just barely enough for 1 person.
Reminds me of the tiny jars of jam in hotels at breakfast.
It's a friend to whom I introduced Kanata, who ordered it for her father: I didn't charge her because I was so embarrassed ...
But I repeat: everything else was TOP as usual.
No more gift boxes for my friends ...
I will do them directly ;-) that way the sizes of the products will be 'adapted'
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Sorry, but the quantity of each product is 'ridiculous' (surely specified but you don't expect that anyway ...).
Can only suit single or widowed dads on a diet, just barely enough for 1 person.
Reminds me of the tiny jars of jam in hotels at breakfast.
It's a friend to whom I introduced Kanata, who ordered it for her father: I didn't charge her because I was so embarrassed ...
But I repeat: everything else was TOP as usual.
No more gift boxes for my friends ...
I will do them directly ;-) that way the sizes of the products will be 'adapted'
L
Rating: 1 out of 5
This is a very disappointing service. I paid for three bottles of whisky and they charged my credit card. I received no email and I did not receive the whisky either. I have no idea what is happening.
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Response from Kanata
Hello, We are sincerely sorry to learn that your experience with us has been disappointing. Your situation is concerning and we completely understand your frustration. I will forward this to customer service to facilitate our exchanges. Please do not hesitate to contact us either by email at [email protected] or by phone at 02.21.02.23.55 for additional information about your order. Best regards, The kanata.fr team
J
Rating: 4 out of 5
The products are good but I encountered a small issue with the maple leaf cookies. In fact, they are all broken and not at all crispy as usual. It seems that these are old boxes of cookies found on a shelf.... Too bad! I am quite disappointed with this observation.
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Y
Rating: 1 out of 5
Does not taste like real poutine cheese, the sauce is way too salty
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C
Rating: 4 out of 5
I knew what I wanted and I found it without any problem
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A
Rating: 4 out of 5
Good choice of Canadian whiskies: which allowed me to participate in the boycott of Jack Daniel's.
While my order was quickly recorded, the shipping took a bit longer and my craving suffered
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While my order was quickly recorded, the shipping took a bit longer and my craving suffered
E
Rating: 4 out of 5
Satisfied
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F
Rating: 4 out of 5
Product in line with my expectations.
Shipping costs a bit too high.
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Shipping costs a bit too high.
M
Rating: 3 out of 5
Ordered in February, DLU 04/2025 for maple flakes is not great!
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M
Rating: 4 out of 5
Perfect
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M
Rating: 3 out of 5
Big problem with the cheese delivery that does not respect the cold chain. Thawed product kept at room temperature for up to 7 days at the pickup point.
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C
Rating: 3 out of 5
The expiration date of the cookies is very short.
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R
Rating: 4 out of 5
excellent but half of the cheese was missing from the last order
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F
Rating: 4 out of 5
Very good, Good variety of products.
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F
Rating: 3 out of 5
No expiration date on the product, surprising.
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M
Rating: 3 out of 5
The products are consistent with what I know, so no surprises there. Nice selection of products, possibility to include a message for free and rather reasonable prices. The delivery day announced by Chronopost was not respected and the delivery fees, even with the express delivery discount, were higher than those displayed on the site. Customer service was quick but without a solution. So a correct experience but some points need improvement.
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V
Rating: 4 out of 5
Some interesting items were no longer in stock. But otherwise very good.
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D
Rating: 1 out of 5
The product was stale and not edible.
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A
Rating: 3 out of 5
No issues with the products sold, shipping to be reviewed
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J
Rating: 4 out of 5
Excellent presentation
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M
Rating: 4 out of 5
The products are of quality, and similar to the publication on the site.
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D
Rating: 4 out of 5
Apart from the delay, everything went very well.
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S
Rating: 3 out of 5
The products are really interesting but no one was able to explain to me why I paid more for my order than what is indicated on the online site, all prices were increased at the time of payment. This is not very serious
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