Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Hello, We have received your message. However, we do not understand your feedback. Indeed, you ordered a maple whisky liqueur, so your comment is not related to this product. ("French size small. Take 42 for a 39 in France 1/5 stars") If there is any problem with your order, please do not hesitate to contact us by phone at 02.21.02.23.55 or by email [email protected] If this is an error, is it possible to modify your review. We remain at your disposal. Thank you in advance, Emilie from KANATA
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
efficient site and easy to use
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2023
Nothing to say about the ordered products: I know the quality of this brand. However, I am particularly unhappy with the condition of the cardboard box of one of the two bottles of Ice Cider Neige. Indeed, the bottom of one of the boxes is completely damaged or even properly crushed. Even if the bottle is intact, this item was packaged in this lamentable state by the shipping service of Kanata because the package was in impeccable condition!
This is a gift I was supposed to give for Christmas but given the dilapidated state of the packaging, I find it hard to give this bottle to someone.
In any case, this is the first and last purchase made from this store.
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Response from Kanata
Hello Nicolas. I personally renew my apologies to you. I was the one who prepared your order... It seems that your package decided to rebel at the moment I was sealing it. While closing the ears of the box, I damaged the packaging of the ice cider bottle. My colleagues in shipping take great care of the packages, but I certainly got a bit too enthusiastic while lending a hand. I remain at your disposal, ready to ensure that your future orders are much more peaceful. (I promise, I will blacklist myself from preparing your packages) P.S.: I can send you a packaging for your bottle if you wish. Best wishes!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
Hello to the team it's not against you, but against Chronopost they are not serious and should perhaps monitor their employees a little more. Because the package from December 10 I did not receive, because they lost it. But for Kanata, a big thank you for your seriousness. You reacted well by sending me another package, which is not complete but I understand because there were stock shortages in the meantime. But during the end of year celebrations, it's understandable the products are so good congratulations to all of you. Happy holidays to the team.
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Response from Kanata
Hello, We understand your dissatisfaction following the first delivery with Chronopost. During busy periods like the end of year celebrations, there can be some issues with carriers. We are glad to have been able to react quickly by sending you another package, even if it was not complete due to temporary stock shortages. We are pleased that despite these unforeseen events, you enjoyed our products. We would like to thank you for your understanding and support. Best wishes! Emilie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2023
Site ok.
But delivery method and bottle protection need to be reviewed.
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Response from Kanata
Hello, We are sorry that your first package was damaged during delivery. During the end of year period, packages can be mishandled by delivery services. However, we strive to protect our bottles as best as we can during shipping. Despite the inconveniences related to delivery, we sincerely hope that you still enjoyed the beers you received. Best wishes! Emilie
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2023
Package never received 3 phone calls No refund
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
It's for a gift.
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Response from Kanata
Thank you Laurence. Do not hesitate to specify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐. Have a great holiday season.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Perfect package in accordance with the order
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Response from Kanata
Thank you Didier. Do not hesitate to clarify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐ Have a great holiday season
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2023
compliant products
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Response from Kanata
Thank you Jf F. Don't hesitate to specify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐. Have a great holiday season.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/11/2023
Order and delivery were fast. Just need to put it under the tree!!
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Response from Kanata
Thank you Marie Josèphe. Enjoy your order under the tree!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2023
Avoid UNPROFESSIONAL COMPANY!!!!
Who does not bother to respond to voicemails and emails!!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2023
Nothing to report!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2023
Good for escaping to Canada
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2023
Okay for the delivery and the product.
But don't give the impression on the site that delivery is free if the order amount goes beyond €100
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2023
Excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2023
fast delivery - extremely well packaged products (especially the bottles)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2023
Nice choice of products, quite reasonable prices, simple ordering process. However, gift wrapping requested and it was just a brown paper bag. But for everything else, great experience, I recommend!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2023
Easy to use site and rather cheerful
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2023
The teas and herbal teas are delicious. The spread is denser than I expected - it's not quite the same texture as what I used to buy when I was in Canada.
Otherwise excellent products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2023
The products are very good and the prices are interesting.
The issue is the packaging. On one of my 2 orders, I received a package that was perfect on the outside but inside, the packets of cookies had been forced in.
No possibility to protest the sales conditions require opening the package at the parcel relay. This is something no one does with a package that is perfect on the outside
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Response from Kanata
Thank you for your feedback and understanding I will pass it on to the shipping department to find a packaging solution regarding the cookies Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2023
Hello, the package arrived at a relay located 45 minutes by car. It was not in the establishment indicated on the package. No damage to report despite everything.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2023
Delivery on time with the corresponding products!
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Response from Kanata
Thank you for your feedback Patrice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2023
Indication mask on the fact that it is frozen, as well as on the following expiration date.
While it is marked on the bag that it is pasteurized cheese...
Although the sauce is good, the proposed quantities are just way too large considering the expiration date...
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Response from Kanata
Hello, We received your comment following our phone conversations. If you have any questions, please do not hesitate to contact us by email at [email protected] or by phone at 02.21.02.23.55, our customer service will always be there to advise you or provide you with more information about our products. Best regards, Emilie from KANATA
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2023
I learned after paying that the site was on vacation for 20 days and that I would only be delivered upon their return from vacation. Too bad.
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Response from Kanata
Hello, We have received your message. We were open all summer, so all orders have been shipped. I see on the tracking of your order that you have already picked up your order. I remain at your disposal and do not hesitate to contact us for easier communication.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2023
Good, clear and intuitive for the site
The bottles (cork cap) leaked in the individual cardboard packaging of each bottle (3).. All 3 had leaked and slightly stained the cardboard... Too bad if for gifting (my case for 1 of the bottles)
A bit of wax would ensure the seal! Too bad not to have thought of that.
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Response from Kanata
Hello, Thank you for your feedback. Indeed, we have also noticed a slight discoloration on this product. Before shipping, we sort the bottles, but this discoloration can occur during transport. We have contacted the producer to notify them of this issue and we are looking for a solution for this batch of product. Please feel free to contact us if needed ([email protected]) Wishing you a good day, Emilie
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2023
Product never received
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Response from Kanata
Hello, We have received your comment. To track your order and understand the non-delivery, I will contact you by email for a quicker exchange. Do not hesitate to reach us by email at [email protected] or by phone at 02.21.02.23.55 Best regards, Emilie from KANATA
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2023
Good visibility
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Response from Kanata
Thank you Gérard
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2023
No delay in the delivery which is very careful - Thank you
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Response from Kanata
Thank you for your message Sylvie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2023
Rather satisfied but I found it a bit expensive the tea and the herbal tea
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2023
First package broken by the post. I had a bit of trouble contacting customer service but they sent me a new package that arrived safely.
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Response from Kanata
Thank you for your feedback Delphine. Our customer service is doing everything possible to solve your problems. Do not hesitate to contact us at 02.97.68.15.27 or by email [email protected]
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2023
I always have a bit of trouble finding my products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2023
No news of the delivery following your order, we had to call back! The problem was resolved quickly. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2023
Ease of ordering. Good choice of products.
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Response from Kanata
Thank you for your feedback Didier
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2023
The package never arrived at the drop-off center proposed by Kanata. The refund was made as soon as it returned to Kanata. Kanata assured me that they are not responsible for the transport service, I disagree because it is indeed the sender who chose the carrier and trusts them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2023
Clear site, fast delivery, quality product
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Response from Kanata
Thank you Stéphane Don't hesitate to contact us if you need advice or information about certain products Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2023
An increasingly rich site... some tabs are becoming difficult to 'join'. Thank you for the content, but the ergonomics of the submenus could be improved. It's the price of success in a way? We still love you, but please make a little effort on this point, if possible!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2023
Very satisfied
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Response from Kanata
Thank you Dominique Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2023
Easy navigation, salespeople quick to intervene to provide help. Nice shipping boxes
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Response from Kanata
Thank you for your message Gregory We try our best to support you and advise you to taste many Canadian delicacies
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