Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
The site is clear and quite well done, and the beers from the Unibroux brewery are Excellent... , thank you for the speed of delivery, see you soon...
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Response from Kanata
Thank you for your message Francis Many Canadian beers and Canadian spirits in France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2023
a little note or a small accompanying card with usage recommendations for my product (Labrador tea) would be welcome
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
Extremely user-friendly site - Great ease of ordering. One downside (4 stars instead of 5): impossible to draw attention to the expiration date of the ordered products, given the quantity purchased.
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Response from Kanata
Thank you for your feedback Marie. For any information, do not hesitate to contact us by email [email protected] or by phone 02.20.02.23.55. Have a nice day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2022
The ordered product was not the same as I wanted, they no longer had it in stock and preferred to send me another product without my agreement, so unfortunately I will not order anything else and I would not recommend this site cordially
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Response from Kanata
Hello, We apologize for this inconvenience. We hope you have received the refund processed last week as agreed together by phone. Have a nice day and Best Wishes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
Very satisfied with the speed of delivery, well packaged in an insulated bag and fresh product. Too bad it has to be eaten within 3 days and the only downside is that for gifting it is preferable not to include the invoice in the package.
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Response from Kanata
Thank you for your feedback Audrey I understand, as indicated on the product sheet, the Shouik-shouik cheese is frozen at the start of our workshop and is to be consumed within 3/4 days following shipment (consumption date indicated on the packaging). Happy New Year and Best Wishes 2023!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2022
I wanted to order another pac, tigidou, but every time I clicked on it, it wouldn't open. It was only 2 days later that it was noted 'available soon'
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
Happy with the quality of the team but on the other hand the product received (Sortilège whisky 750cl) was leaking. The bottle in a horizontal position lets a very slight amount of whisky flow out making the bottle sticky. While the bottle is new, unopened with the plastic sealing the cork. Already losing product, it's borderline when giving a gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2022
Navigation on the site: easy. The packaging was probably a bit tight because the bottle was broken. Customer service very good. For the rest, it was a gift, so I hope it will be appreciated.
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Response from Kanata
Thank you for your feedback Yvonne Best Wishes 2023!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2022
Satisfied with the order overall. 1 bottle was unwrapped at the cork and a few drops leaked. The bottle was not damaged. I still recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2022
I would have liked to know that the people to whom I was giving the gift did not receive a coupon to pick up the package. I understood quite late that I had to send them my confirmation by email.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2022
On the Kanata site I indicated my address in Canada for the billing address. Later I noticed on the site that the billing address is that of the recipient?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2022
satisfied it was a gift from a Quebecer to a Frenchman
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Response from Kanata
Thank you for your feedback Bruno. Indeed, we are the bridge between Canada and France! Happy New Year and Best Wishes 2023!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2022
Ridiculous delivery time.
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Response from Kanata
Hello, Thank you for your feedback. We understand that delays can be extended during holiday periods like Christmas. We can discuss this by sending an email to [email protected] to improve your next experience on our site. Emilie from KANATA Best Wishes 2023!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2022
Very satisfied with the products received.
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Response from Kanata
Glad you like it Quentin. Don't hesitate to contact us by phone or email to maximize your experience Emilie from KANATA Best Wishes 2023!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2022
It's a gift we haven't tasted yet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2022
The products are good. But I had a problem tracking my package for 5 days.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
Very good!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/10/2022
The person has not yet received their birthday gift
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Response from Kanata
Hello, Ah, can you give me more information? I will check where your package is. It is likely that the carrier had a problem. We will find a solution to resolve this as quickly as possible. Here is my direct line: 07 68 03 80 82 Best regards Emilie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/09/2022
Everything went well with the order and I really like the product.
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Response from Kanata
Hello Amandine, Thank you for your feedback, it makes us very happy!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2022
It's perfect, fast delivery. Products well packaged. Plus a little kind note was put on the box by the person who took care of my order. Nothing to complain about. The products are good (beers etc...).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
Too bad the gift is 1 beer I ordered 2 packages to give as a gift to my family and no one drinks alcohol. It would be wise to provide a gift that could satisfy the majority like a souvenir (a magnet, a pin, a postcard...) this would avoid disappointments....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2022
Very good products, very fast delivery, an excellent site. Prices a bit high though.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2022
very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/09/2022
Disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2022
Bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2022
The products are good but there is a bit of a lack of communication about delivery dates... expected 4 days... reality 10 days
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Response from Kanata
Hello Daniel We apologize for this malfunction. Regarding the delivery time, it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Disappointed that you no longer deliver schouik schouik in Belgium especially since it is still listed on the site.
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Response from Kanata
Hello Patrick, Yes, unfortunately our carrier has stopped fresh deliveries in Belgium. We are trying to find another solution to deliver your favorite cheese. Have a good day Emilie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2022
Nothing to say 4
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Response from Kanata
Thank you Remy. Do not hesitate to specify your expectations for the 5 stars. Have a good day. Emilie from Kanata
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
Very satisfied with the products you offer.
However, the Chronopost Pickup delivery person who was too lazy to deliver to the intended place and dropped it off 1 km away is a nightmare.
It's often with them too, every time I order from you it's anxiety.
I would gladly pay more for it to be delivered to my home rather than to a relay point because Chronopost is not reliable!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2022
I order regularly, this is the first time I am completely disappointed. Your package took a week to arrive, I had to do my own research regarding my package at the central post office!!!!! The casino store had my package but told me that it was not, this package was expected for a birthday I am disappointed I ask you for a refund of my order please
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2022
Works well. Price a bit high.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2022
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2022
Easy to use site, deadlines respected, package well wrapped!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2022
Speed, meets my expectations
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2022
The cheese has exceeded the expiration date
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2022
Box filled with small pieces of paper to compact the contents, the package is unlikely to break. A personalized message left by a Kanata employee written on the box, it's cute and it feels good. Only downside, I had ordered a personalized birthday message but they got the names wrong, it's a shame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2022
Everything would have been perfect if it hadn't been for missing important information... Like on the bison terrines. Which are not made in Canada but in France... Small disappointment at delivery. Aside from this little inconvenience, the terrines are excellent and the wines too
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Response from Kanata
Hello Fabien, we are sorry to know that our indication on the origin of the bison terrines was not clear enough. Indeed, the bison are raised in the Poitou region and the terrines are made there. We will clarify things better. I am at your disposal. Emilie from Kanata
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2022
Good original products and good service, prices a bit high but it comes from far ^^
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Response from Kanata
Thank you Thibault for your message. We try to keep reasonable prices but indeed the context makes it more difficult... Have a good evening. Emilie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2022
Navigation on the site: it's simple and clear, the items are sorted under different categories so it's possible to find them through several entries, it's practical; cool delivery, on time, with a little personalized message inside, thank you!
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Response from Kanata
Thank you for your message. Please feel free to specify your expectations to help us aim better for the stars ⭐. Looking forward to hearing from you. Emilie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
Satisfactory
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Response from Kanata
Thank you for your message. Please feel free to specify your expectations to help us aim better for the 5 stars. Looking forward to hearing from you. Emilie
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