Customer reviews of Kanata

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 3 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2017
An intuitive site where you can quickly find what you are looking for with products regularly updated.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2017
As usual, Perfect!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2017
Exactly as I expected
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2017
Excellent! First purchase and it won't be the last!!!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2017
nice to have quality maple syrup
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2017
Good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Delivered quickly. Very well packaged
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2017
Very good quality tea site and very fair prices I am very satisfied I will recommend again the receipt of the package is fast. Thank you Kanata
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2017
The product arrived quickly as expected in a very nice box
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2017
Very easy to navigate site. Fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
A very good site to find Quebec products at a fair price. A good alternative to send a bit of Quebec to France. Several orders placed and we have never been disappointed, fast delivery and very well packaged products. Thank you!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Very fast shipping
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2017
My order arrived in 2 packages. I had to file a complaint because the first one was missing 5 30ml golden maple syrups. But everything was resolved quickly and I hold no grudge.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
Perfect efficient
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
good services, speed
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Even a few days before Christmas, the order arrived on time and with all the requested wishes in the preparation of different gift baskets!
Bravo
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2017
too bad about the bugs on the site like using loyalty points for €40, stock errors with every order there is no longer a product, also for the beers on promotion that I received with a DLUO date of 12/2017 no information on your site, they are less good because less fizzy and no response to my emails
Translated reviews
Response from Kanata
Hello Thierry,
Thank you for your message and for your loyalty.
We are sincerely sorry to learn that you had a bug in the loyalty point system. It works daily for dozens of customers. We will therefore investigate your technical issue further.
Regarding the promotional beers, we informed you by email of the short DLUO. It should be noted that the DLUO system in Canada is different from that practiced in France, particularly for beers where many Quebec breweries indicate DLUOs of 3-6 months, up to 12 months... when DLUOs in France are 1 year and more. This is therefore a marketing choice of Quebec breweries, to highlight the freshness of the products, but which does not correspond at all to a physical reality: Quebec hops are often the same as those used in Europe.
Finally, regarding the responses to your emails, we are again sorry to learn your feeling that we did not provide any responses. Did you receive our emails?
We sent you a message on 18/12, two on 20/12, and one last on 22/12.
Remaining at your disposal,
We wish you, in the meantime, an excellent day.
Best regards,
The Kanata team
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
The service was very fast! The communication was very good! Very satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2017
Very good. I was even surprised by the speed of the package's arrival.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2017
As usual, it was perfect! Thank you.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2017
The site is very clear, the order is easy, the products are of good quality and all deadlines are respected. What more could you ask for?
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Fast delivery, no problems, I recommend! ;)
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
Congratulations on the speed of delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2017
Very good site, easy to use.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Impeccable, arrived just right, the packaging is much more than I expected, I have never seen packaging like this, well done, it’s nice to see that they really take care of the products we buy, just thank you!!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
careful and fast service
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2017
The order arrived quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
Order received as expected and on the scheduled date
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2017
It was my first order and I was worried. Everything was delivered perfectly.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2017
perfect, ultra fast delivery, neat packaging! Thank you.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2017
satisfactory
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
Super happy to have access to products from my home country!!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
Very good, I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
Order processing and shipping super fast. Delivery options and tracking impeccable
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2017
Fast delivery. Perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2017
Very serious and reactive, pure happiness
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2017
Easy to order.
Fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2017
Serious and original site. I recommend it to my friends.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2017
Fast delivery, careful packaging, nothing to complain about
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2017
Very good products from the old province;)
Translated reviews
We use cookies for audience measurement and improving user experience.