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I
Rating: 5 out of 5
Everything is very good, the delivery and the products are excellent thank you
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Customer reviews of Kanata
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 064 published reviews
Summary of reviews
Kanata consistently delivers excellent products with careful, secure packaging and fast delivery, often arriving on time and in pristine condition. The shopping experience is smooth, with easy site navigation, reliable handling of orders, and thoughtful touches like personalized notes and small gifts in packages. Customers praise the quality and variety of Canadian-made items, reliable service, and prompt, friendly support. Overall, the store earns strong satisfaction and high recommendations from buyers.
Reviews 1, 3 and 5 stars
Reset filtersL
Rating: 5 out of 5
perfect!!
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A
Rating: 5 out of 5
everything went well
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A
Rating: 5 out of 5
Fast delivery even outside France, well-protected package. Very interesting prices. Perfect service. The little extra, a friendly note from the package preparer. I will keep your contact details for my next orders. Thank you
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J
Rating: 5 out of 5
Product as described, fast shipping and good customer service. Very good, I recommend.
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C
Rating: 5 out of 5
I regretted the absence of cranberry juice. Other than that, everything was perfect
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D
Rating: 5 out of 5
Always satisfied with the products
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J
Rating: 5 out of 5
cool and nice site
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B
Rating: 5 out of 5
quality products, fast and well-packaged delivery, to recommend
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P
Rating: 5 out of 5
very responsive sales team following a delivery issue
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M
Rating: 5 out of 5
Direct order at the store
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A
Rating: 5 out of 5
always a pleasure to order from Kanata for quality products to enjoy the terroir of Quebec
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J
Rating: 5 out of 5
Clear site, well stocked
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F
Rating: 5 out of 5
Canada in France, what more could you ask for? We find the products purchased there for some in Quebec City and Montreal. Delivery is always fast, with no damaged products and a little note from the preparer!!!!
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S
Rating: 5 out of 5
Product conforms to the order, received quickly. I will not hesitate to recommend.
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S
Rating: 5 out of 5
Very simple navigation to make my choices
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G
Rating: 5 out of 5
site always so pleasant to visit, I won't be long to return and prepare another order, thank you for everything
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H
Rating: 5 out of 5
Easy-to-use site. You can focus on the products!
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N
Rating: 5 out of 5
Super product
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F
Rating: 5 out of 5
Fast and clear
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B
Rating: 5 out of 5
it was exactly what I wanted, it's perfect
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C
Rating: 5 out of 5
Very good site, top products
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F
Rating: 5 out of 5
Very satisfied with my experience at Kanata
Placed several orders without issues
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Placed several orders without issues
F
Rating: 5 out of 5
Fast and careful shipping
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R
Rating: 5 out of 5
I was talking about the delivery time which had the mention of 'delayed' on the tracking
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G
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Very satisfied with the products received and this for several years.
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R
Rating: 5 out of 5
Top-notch order shipped very quickly with careful packaging and even a nice little note from Emilie on the box
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Y
Rating: 5 out of 5
Perfect and fast transaction. Careful packaging. Thank you!
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B
Rating: 5 out of 5
Fast delivery, well packaged
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F
Rating: 5 out of 5
happy with my purchase, fast.
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J
Rating: 5 out of 5
Nothing to say, it's perfect
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J
Rating: 3 out of 5
The navigation was simple on the site and I knew what I wanted. I regret that you offered a promo code for delivery only to announce during billing that we have to pay for transport more or less expensive depending on the delivery method. This certainly hides customs duties, as the product comes from Canada. And I would have been ready to hear that. That's the only downside, hence the 3-star rating.
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Response from Kanata
Hello, Thank you for your feedback. I would like to get back to you regarding shipping costs. For your information, the offer for free delivery (pickup point) is applicable if you purchase for €100. Additionally, we import products from Canada to France and we make all our shipments from our warehouse in Brittany. I remain at your disposal, Best regards. The Kanata team
C
Rating: 3 out of 5
I received a double order! And double invoice. Of course.
Be careful!
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Be careful!
C
Rating: 5 out of 5
perfect as always
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L
Rating: 5 out of 5
Super reactive on stock shortages
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B
Rating: 5 out of 5
Good presentation of the various products.
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C
Rating: 1 out of 5
Hello
The package arrived much too late; the delivery location changed; and the cold pack did not maintain the desired temperature upon delivery (plus it is a defrosted product)
I request a refund
thank you
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The package arrived much too late; the delivery location changed; and the cold pack did not maintain the desired temperature upon delivery (plus it is a defrosted product)
I request a refund
thank you
Response from Kanata
Hello, We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable and we wish to provide you with all the necessary assistance. The package did arrive in 24H at the selected pickup point. We will check with the carrier. Please feel free to contact us directly to discuss this by email at [email protected] Thank you for your understanding. The Kanata team
C
Rating: 5 out of 5
Small problem with the contents of the package ....very quickly resolved by Kanata's customer service
Bottles very well packed, nothing to say...
You can order without fear
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Bottles very well packed, nothing to say...
You can order without fear
A
Rating: 5 out of 5
Perfect, fast and careful shipping. Gifted for my partner's birthday, he knew the classic maple syrup whisky, this box with the 7-year-old and the whisky cream is a pleasure, tasting done upon opening the gift, he is delighted!
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