Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Hello, We have received your message. However, we do not understand your feedback. Indeed, you ordered a maple whisky liqueur, so your comment is not related to this product. ("French size small. Take 42 for a 39 in France 1/5 stars") If there is any problem with your order, please do not hesitate to contact us by phone at 02.21.02.23.55 or by email [email protected] If this is an error, is it possible to modify your review. We remain at your disposal. Thank you in advance, Emilie from KANATA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2023
Very happy to have ordered on your site. Fast delivery and the package was prepared with care, accompanied by a little note that makes you happy. I recommend your site with my eyes closed. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2023
Wide choice of products, prices similar to those practiced in Canada.
Order delivered in 48h, very well packaged with a thank you note
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
The site is very beautiful and very easy to order. The products are always of excellent quality and are very appreciated.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2023
Always so efficient, which is nice, fast, and the little note that makes you smile
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Site: navigation and choice OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Very good site for good Canadian products, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Well-made site with lots of ideas and gift boxes that remind you of Canada
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Ease of navigation on the site. Beautiful gift boxes to have a little touch of Canada in the house.
Fast delivery and a little note with a little Caribou on the box. We love it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Perfect! Delighted with the shipment and protection of the package, the nice little note and enchanted with the products! In short, nothing to say except that you can order with your eyes closed!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2023
More than perfect for a very long time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Ideal gift to send to loved ones from Canada
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Fast and compliant shipping.
Great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
nothing to say about the navigation or the customer service which is quite responsive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2023
A site that makes you want to taste everything, easy search
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Very fast delivery with a nice note from the team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Clear, with the right descriptions to know the products.
The products are excellent. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Very good site, careful order and delivered quickly.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2023
Nothing to say about the ordered products: I know the quality of this brand. However, I am particularly unhappy with the condition of the cardboard box of one of the two bottles of Ice Cider Neige. Indeed, the bottom of one of the boxes is completely damaged or even properly crushed. Even if the bottle is intact, this item was packaged in this lamentable state by the shipping service of Kanata because the package was in impeccable condition!
This is a gift I was supposed to give for Christmas but given the dilapidated state of the packaging, I find it hard to give this bottle to someone.
In any case, this is the first and last purchase made from this store.
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Response from Kanata
Hello Nicolas. I personally renew my apologies to you. I was the one who prepared your order... It seems that your package decided to rebel at the moment I was sealing it. While closing the ears of the box, I damaged the packaging of the ice cider bottle. My colleagues in shipping take great care of the packages, but I certainly got a bit too enthusiastic while lending a hand. I remain at your disposal, ready to ensure that your future orders are much more peaceful. (I promise, I will blacklist myself from preparing your packages) P.S.: I can send you a packaging for your bottle if you wish. Best wishes!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Fast delivery and I even got a little drawing on the delivery box made by the person who took care of my order which made me smile.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
Very pretty bottle, I had mentioned that it was for a Christmas gift, but no gift wrapping, really a shame.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
This is the second time I order and I do not regret it because you can see that the preparers pay great attention to the packaging and the products are top-notch. I highly recommend this site and for my part, I would order again without any hesitation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Very good.
Sometimes you have to search a bit for the classics because there are more and more products for sale but it's a joy to find the Inuit products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Order prepared and delivered very quickly!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2023
very good site, easy to find what you are looking for
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2023
The site is intuitive and well built.
I really enjoyed browsing your site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Nothing to add, no I have nothing to add
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
Hello to the team it's not against you, but against Chronopost they are not serious and should perhaps monitor their employees a little more. Because the package from December 10 I did not receive, because they lost it. But for Kanata, a big thank you for your seriousness. You reacted well by sending me another package, which is not complete but I understand because there were stock shortages in the meantime. But during the end of year celebrations, it's understandable the products are so good congratulations to all of you. Happy holidays to the team.
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Response from Kanata
Hello, We understand your dissatisfaction following the first delivery with Chronopost. During busy periods like the end of year celebrations, there can be some issues with carriers. We are glad to have been able to react quickly by sending you another package, even if it was not complete due to temporary stock shortages. We are pleased that despite these unforeseen events, you enjoyed our products. We would like to thank you for your understanding and support. Best wishes! Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Very serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good I didn't know it and I think my gift will have its little effect under the tree. Fast and careful delivery I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2023
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Fast and impeccable delivery, nothing to add
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2023
Very pleasant and easy to use site. Fast shipping, products well protected. Very nice little message inside.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2023
Product compliant, well packaged and fast shipping
And nice drawing inside the box. It will please the recipient at Christmas
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