Customer reviews of Kanata

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 064 published reviews
5 4 488 89% 4 393 8% 3 96 2% 2 46 1% 1 41 1%

Summary of reviews

Kanata consistently delivers excellent products with careful, secure packaging and fast delivery, often arriving on time and in pristine condition. The shopping experience is smooth, with easy site navigation, reliable handling of orders, and thoughtful touches like personalized notes and small gifts in packages. Customers praise the quality and variety of Canadian-made items, reliable service, and prompt, friendly support. Overall, the store earns strong satisfaction and high recommendations from buyers.

Reviews 1, 3 and 5 stars

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F
François P.
Rating: 5 out of 5
following a purchase from 19/12/2025
Top, in terms of products and delivery. I recommend!
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Tony L.
Rating: 5 out of 5
following a purchase from 20/12/2025
Great store with a choice of Canadian products Very friendly welcome!
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Mickaêl G.
Rating: 5 out of 5
following a purchase from 06/12/2025
delivery as expected and correct timing
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Flora C.
Rating: 5 out of 5
following a purchase from 13/12/2025
There was a problem during the transport of the package. The customer service was super responsive which allowed me to receive my order on time for Christmas. I am very happy with the ordered products and I highly recommend Kanata
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Cecile B.
Rating: 5 out of 5
following a purchase from 19/12/2025
Great product
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Aurelie B.
Rating: 5 out of 5
following a purchase from 23/12/2025
I order every Christmas for my family in France, they are always delighted and surprised to receive this at the right time during the holidays. A bit surprised, however, that the bison pâté is from bison from Poitou! But otherwise nothing to say even if I myself could not test the products
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Ulrike B.
Rating: 5 out of 5
following a purchase from 22/12/2025
I received my order very quickly and very well packaged
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Christophe A.
Rating: 5 out of 5
following a purchase from 18/12/2025
Easy and smooth navigation, the categories are clear. Perfect
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Martine R.
Rating: 5 out of 5
following a purchase from 19/12/2025
Perfect Good evening products Fast delivery
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Sylvain J.
Rating: 5 out of 5
following a purchase from 21/12/2025
nothing more to say than very good
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Peter M.
Rating: 5 out of 5
following a purchase from 18/12/2025
easy to navigate the website, ordering and paying were straightforward, delivery was as promised and the product was just what I was looking for!
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Daniel B.
Rating: 5 out of 5
following a purchase from 18/12/2025
Perfect
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Sylvie G.
Rating: 5 out of 5
following a purchase from 15/12/2025
Very good
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Christelle R.
Rating: 5 out of 5
following a purchase from 14/12/2025
Thank you very much and the little personalized drawing was very appreciated!
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Sergio D.
Rating: 5 out of 5
following a purchase from 18/12/2025
I recommend
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Stéphanie H.
Rating: 5 out of 5
following a purchase from 17/12/2025
Too bad the shipping costs to Belgium are so high and there is no possible pickup point.
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Louise K.
Rating: 5 out of 5
following a purchase from 19/12/2025
Website with a huge selection, friendly and available team. I recommend!
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Pauline D.
Rating: 5 out of 5
following a purchase from 19/12/2025
Top grocery store with very good products
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Nadège K.
Rating: 5 out of 5
following a purchase from 18/12/2025
Packaging done with great care! I highly recommend. Very satisfied
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Claude B.
Rating: 5 out of 5
following a purchase from 17/12/2025
Everything 5/5… to recommend
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Sophie L.
Rating: 5 out of 5
following a purchase from 18/12/2025
As usual, the order is perfect!
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Daniel M.
Rating: 5 out of 5
following a purchase from 05/12/2025
thanks to Émilie who was able to resolve the difference between me and the useless GLS.
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Coralie D.
Rating: 5 out of 5
following a purchase from 13/12/2025
Very wide choice, package well protected (thank you for the little note, it's always nice). I am perfectly satisfied with the fast shipping and the person to whom this gift was intended loved it and assured me that it was the same taste as in Canada. I think I will get poutine cheese next time. Thank you again
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Michel J.
Rating: 5 out of 5
following a purchase from 17/12/2025
Despite the problem with the damaged package at Chronopost, I received the second package very quickly and just before Christmas. Something I did not expect.
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Esnault R.
Rating: 5 out of 5
following a purchase from 12/12/2025
Very professional site, super staff on the phone, delivery perfect and on time, I recommend the products are excellent
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Dominique H.
Rating: 3 out of 5
following a purchase from 16/12/2025
Very happy with Kanata products, but please stop entrusting your deliveries to La Poste!!!
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Sebastien M.
Rating: 5 out of 5
following a purchase from 12/12/2025
Good product well packaged arrives very quickly
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Eric P.
Rating: 5 out of 5
following a purchase from 13/12/2025
Very satisfied with everything
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Valerie G.
Rating: 5 out of 5
following a purchase from 10/12/2025
I came to pick up my order at the store, the signage to access it is not very visible, a small point to work on.
Otherwise, very friendly seller.
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Isabelle H.
Rating: 1 out of 5
following a purchase from 13/12/2025
Delivered 43km from my home. To return to the initial destination. Shameful
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Response from Kanata
Hello, We are sorry to hear that your delivery experience did not meet your expectations. We understand how frustrating this can be. Please feel free to contact us directly so we can help you resolve this issue. Have a nice day. The Kanata team
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Danielle A.
Rating: 5 out of 5
following a purchase from 13/12/2025
The site is very well done. You can find the products very easily
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Annie M.
Rating: 5 out of 5
following a purchase from 09/12/2025
Good products.
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Bruno J.
Rating: 5 out of 5
following a purchase from 14/12/2025
Very well done
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Marie Hélène L.
Rating: 5 out of 5
following a purchase from 13/12/2025
It's always impeccable
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Violaine D.
Rating: 1 out of 5
following a purchase from 14/12/2025
The delivery was not made at the selected pickup point, but kilometers away, in a big city. I use Kanata to send a gift to my mother who is over 80 years old and hardly drives anymore. If Kanata does not deliver to the place it committed to deliver, I will no longer do business with them.
Moreover... the products are expensive. I was accommodating until now but if it is not delivered to the right place....
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Response from Kanata
Hello, We are sorry that the delivery did not meet your expectations. The chosen pickup point was an Auchan locker, but when the lockers are full, the carrier is forced to redirect the package to another nearby available pickup point. This situation is unfortunately beyond our control. Regarding prices, we do our best to offer fair rates despite the costs associated with importing products from Canada. We remain at your disposal to discuss this. Have a nice day, and happy end-of-year holidays! The Kanata team
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Thierry S.
Rating: 5 out of 5
following a purchase from 13/12/2025
Perfect transaction.
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Claudine C.
Rating: 5 out of 5
following a purchase from 12/12/2025
Order received very quickly, good surprise
Excellent and varied products
Thank you to the team
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Catherine F.
Rating: 5 out of 5
following a purchase from 13/12/2025
Delivery was perfect! Item well wrapped!
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Olivier P.
Rating: 5 out of 5
following a purchase from 08/12/2025
Great, everything is easy, fast, clear, and of quality.
Thank you
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Pascal A.
Rating: 5 out of 5
following a purchase from 11/12/2025
Very fast shipping even though the carrier did not meet the deadlines.
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