Customer reviews of Kanata

Absolutely appalling, I paid for delivery, GLS has failed several times to deliver, we are now on day 6, I contacted the company on day 2, after 5 days of this they respond and accept responsibility, now they have recalled the delivery and refuse to refund me until the package is returned to them. I can see it has been returned to them, there is no reason for me to wait for my refund. They chose to use GLS and will probably continue to use them after this disaster, AVOID. It's a shame.

I am still waiting for my order

Very disappointed with the handling of my order. No delivery after 8 days even though the payment had been processed (€400). I contacted customer service who informed me that my order was suspected of fraud. It would have been appropriate to inform me. Order for the holidays did not arrive on time and no commercial gesture offered (nor granted when requested). Very disappointed

Very happy with Kanata products, but please stop entrusting your deliveries to La Poste!!!

Delivered 43km from my home. To return to the initial destination. Shameful

The delivery was not made at the selected pickup point, but kilometers away, in a big city. I use Kanata to send a gift to my mother who is over 80 years old and hardly drives anymore. If Kanata does not deliver to the place it committed to deliver, I will no longer do business with them.
Moreover... the products are expensive. I was accommodating until now but if it is not delivered to the right place....

Hello, unfortunately I am very disappointed with the delivery time. It was supposed to be within 3 days maximum and it took 6 days, we are asked to be careful when ordering cheese, I ordered on a Tuesday thinking I would receive it on Friday but no, received the following Tuesday, so the cheese is less than usual and their responses are that it’s the holidays, it’s longer... Yes but there are more staff to manage the Christmas rush, so delivery 0 and cheese not as good as usual because it’s not the first time I’ve ordered it but maybe the last.

I never received my last order, after receiving the delivery confirmation at the correct address, the delivery was made to another address, so impossible to have a new delivery.

Order arrived quickly but one product was damaged

First order rejected because the whiskey leaked from the package and it sounded clearly like shards. Second delivery only 3 instead of 4 bottles in the package. For both packages, I still have not received a refund!

The navigation was simple on the site and I knew what I wanted. I regret that you offered a promo code for delivery only to announce during billing that we have to pay for transport more or less expensive depending on the delivery method. This certainly hides customs duties, as the product comes from Canada. And I would have been ready to hear that. That's the only downside, hence the 3-star rating.

I received a double order! And double invoice. Of course.
Be careful!

Hello
The package arrived much too late; the delivery location changed; and the cold pack did not maintain the desired temperature upon delivery (plus it is a defrosted product)
I request a refund
thank you

The products are always great, and the order is placed quickly and delivered rather quickly. Small downside on the maple syrup cans which were very dented without the package being so: it is therefore not the delivery person's fault, they seem to have been packaged dented.
Nevertheless, it did not affect the contents, so it's fine

Order not received. Lamentable customer service. The staff only lies. No respect for the customer.
Forced to get angry to obtain the promise of a hypothetical refund.
Lamentable company, to be avoided.

The products are unfortunately very expensive when you know their true value on the continent... This considerably reduces the desire to order many items but does not detract from their quality and the service of the Kanata team

Good choice but quite a few interesting products are out of stock, which is a shame!

I am happy with my order. The products are top!

This is a very disappointing service. I paid for three bottles of whisky and they charged my credit card. I received no email and I did not receive the whisky either. I have no idea what is happening.

Does not taste like real poutine cheese, the sauce is way too salty

Ordered in February, DLU 04/2025 for maple flakes is not great!

Big problem with the cheese delivery that does not respect the cold chain. Thawed product kept at room temperature for up to 7 days at the pickup point.

The expiration date of the cookies is very short.

No expiration date on the product, surprising.

The products are consistent with what I know, so no surprises there. Nice selection of products, possibility to include a message for free and rather reasonable prices. The delivery day announced by Chronopost was not respected and the delivery fees, even with the express delivery discount, were higher than those displayed on the site. Customer service was quick but without a solution. So a correct experience but some points need improvement.

The product was stale and not edible.

No issues with the products sold, shipping to be reviewed

The products are really interesting but no one was able to explain to me why I paid more for my order than what is indicated on the online site, all prices were increased at the time of payment. This is not very serious

Disappointed to receive products the day after their consumption limit...

Still a delivery problem

Very low quality products and too high prices.

Poorly arranged content so products damaged because poorly protected

Nothing extraordinary whether for the cheese or the sauce which is ultimately better to cook yourself ...

I ordered from Kanata for my wedding in France with an autumn/Canada theme (I live in Quebec) I wanted 105 bottles. When I looked on the site I saw there was a promotion, 1 sausage for a purchase over 80€ with free shipping. I contacted Kanata because I was going to spend over 600€ and wanted to know if I would be entitled to one sausage for every 80€ spent or if I had to make several purchases of 80€ or more. I received a response 2 days later indicating that the promotion was over, to which I replied that at the time of my message it was not. My cart had been pending for 2 days and I received a reminder with a 10% coupon. Thanks to my partner's work, we also got 10%. In the end, I ordered 500€ worth of maple syrup bottles and received 1 bottle as a gift... So the product, design, packaging, and delivery were all perfect and it's a 5/5, however, the commercial aspect was disappointing (1/5). I still expected a commercial gesture. I still recommend it because there are many products and promotions.

everything was fine until this order, delivery time not respected, no tracking number no news from the carrier, really disappointed

Package arrived opened, carefully cut on one side as the packaging was too light and thin, the jug suffered! Nice little gloves.

I ordered cheese curds which was shipped frozen but arrived 5 days after. What good is it to ship frozen cheese for it to defrost while in transit and be left in a mail box where the cheese sits warm for a long time. I pretty much threw my money in the garbage.

So far, I had no problem, but there was an error with the delivered item. I checked my order, it was not me who made a mistake.

I ordered 2 items and only received 1! The only response I got was to look carefully in the package! A shame!

The lollipops were all melted