Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
difficulties in addressing the package to a friend.. I had to call to correct the recipient..
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Response from Kanata
Hello, usually our process allows you to easily choose a delivery address different from the billing address. We apologize for the inconveniences encountered and we are constantly striving to improve our system to ensure an optimal customer experience. We are glad to have been able to respond to your call and quickly resolve the issue. Have a nice day, and best wishes. Emilie
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2023
Bug in the delivery address at the order validation. No one answers the Chat. Delivery time does not match reality (if the time is different during holidays/holidays, please indicate it). Unable to change the password of my old account, I had to create a new account.
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Response from Kanata
Hello, indeed, there was a malfunction, but we corrected it as soon as we saw your message via chat so that your package could be delivered to the desired pickup point. The delivery time was respected, your package was delivered in 24 hours on business days (excluding weekends and public holidays) as indicated on our site. Your old account was a guest account, that's why. I am at your disposal for further discussion. Best regards, Emilie
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2023
French size small. Take 42 for a 39 in France
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Response from Kanata
Hello, We have received your message. However, we do not understand your feedback. Indeed, you ordered a maple whisky liqueur, so your comment is not related to this product. ("French size small. Take 42 for a 39 in France 1/5 stars") If there is any problem with your order, please do not hesitate to contact us by phone at 02.21.02.23.55 or by email [email protected] If this is an error, is it possible to modify your review. We remain at your disposal. Thank you in advance, Emilie from KANATA
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2023
Nothing to say about the ordered products: I know the quality of this brand. However, I am particularly unhappy with the condition of the cardboard box of one of the two bottles of Ice Cider Neige. Indeed, the bottom of one of the boxes is completely damaged or even properly crushed. Even if the bottle is intact, this item was packaged in this lamentable state by the shipping service of Kanata because the package was in impeccable condition!
This is a gift I was supposed to give for Christmas but given the dilapidated state of the packaging, I find it hard to give this bottle to someone.
In any case, this is the first and last purchase made from this store.
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Response from Kanata
Hello Nicolas. I personally renew my apologies to you. I was the one who prepared your order... It seems that your package decided to rebel at the moment I was sealing it. While closing the ears of the box, I damaged the packaging of the ice cider bottle. My colleagues in shipping take great care of the packages, but I certainly got a bit too enthusiastic while lending a hand. I remain at your disposal, ready to ensure that your future orders are much more peaceful. (I promise, I will blacklist myself from preparing your packages) P.S.: I can send you a packaging for your bottle if you wish. Best wishes!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
Hello to the team it's not against you, but against Chronopost they are not serious and should perhaps monitor their employees a little more. Because the package from December 10 I did not receive, because they lost it. But for Kanata, a big thank you for your seriousness. You reacted well by sending me another package, which is not complete but I understand because there were stock shortages in the meantime. But during the end of year celebrations, it's understandable the products are so good congratulations to all of you. Happy holidays to the team.
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Response from Kanata
Hello, We understand your dissatisfaction following the first delivery with Chronopost. During busy periods like the end of year celebrations, there can be some issues with carriers. We are glad to have been able to react quickly by sending you another package, even if it was not complete due to temporary stock shortages. We are pleased that despite these unforeseen events, you enjoyed our products. We would like to thank you for your understanding and support. Best wishes! Emilie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2023
Site ok.
But delivery method and bottle protection need to be reviewed.
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Response from Kanata
Hello, We are sorry that your first package was damaged during delivery. During the end of year period, packages can be mishandled by delivery services. However, we strive to protect our bottles as best as we can during shipping. Despite the inconveniences related to delivery, we sincerely hope that you still enjoyed the beers you received. Best wishes! Emilie
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2023
Package never received 3 phone calls No refund
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2023
Avoid UNPROFESSIONAL COMPANY!!!!
Who does not bother to respond to voicemails and emails!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2023
The products are very good and the prices are interesting.
The issue is the packaging. On one of my 2 orders, I received a package that was perfect on the outside but inside, the packets of cookies had been forced in.
No possibility to protest the sales conditions require opening the package at the parcel relay. This is something no one does with a package that is perfect on the outside
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Response from Kanata
Thank you for your feedback and understanding I will pass it on to the shipping department to find a packaging solution regarding the cookies Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2023
Hello, the package arrived at a relay located 45 minutes by car. It was not in the establishment indicated on the package. No damage to report despite everything.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2023
Indication mask on the fact that it is frozen, as well as on the following expiration date.
While it is marked on the bag that it is pasteurized cheese...
Although the sauce is good, the proposed quantities are just way too large considering the expiration date...
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Response from Kanata
Hello, We received your comment following our phone conversations. If you have any questions, please do not hesitate to contact us by email at [email protected] or by phone at 02.21.02.23.55, our customer service will always be there to advise you or provide you with more information about our products. Best regards, Emilie from KANATA
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2023
Product never received
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Response from Kanata
Hello, We have received your comment. To track your order and understand the non-delivery, I will contact you by email for a quicker exchange. Do not hesitate to reach us by email at [email protected] or by phone at 02.21.02.23.55 Best regards, Emilie from KANATA
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2023
I always have a bit of trouble finding my products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2023
The package never arrived at the drop-off center proposed by Kanata. The refund was made as soon as it returned to Kanata. Kanata assured me that they are not responsible for the transport service, I disagree because it is indeed the sender who chose the carrier and trusts them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2023
An increasingly rich site... some tabs are becoming difficult to 'join'. Thank you for the content, but the ergonomics of the submenus could be improved. It's the price of success in a way? We still love you, but please make a little effort on this point, if possible!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2022
The ordered product was not the same as I wanted, they no longer had it in stock and preferred to send me another product without my agreement, so unfortunately I will not order anything else and I would not recommend this site cordially
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Response from Kanata
Hello, We apologize for this inconvenience. We hope you have received the refund processed last week as agreed together by phone. Have a nice day and Best Wishes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
Happy with the quality of the team but on the other hand the product received (Sortilège whisky 750cl) was leaking. The bottle in a horizontal position lets a very slight amount of whisky flow out making the bottle sticky. While the bottle is new, unopened with the plastic sealing the cork. Already losing product, it's borderline when giving a gift.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2022
On the Kanata site I indicated my address in Canada for the billing address. Later I noticed on the site that the billing address is that of the recipient?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2022
Ridiculous delivery time.
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Response from Kanata
Hello, Thank you for your feedback. We understand that delays can be extended during holiday periods like Christmas. We can discuss this by sending an email to [email protected] to improve your next experience on our site. Emilie from KANATA Best Wishes 2023!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
Very good!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/10/2022
The person has not yet received their birthday gift
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Response from Kanata
Hello, Ah, can you give me more information? I will check where your package is. It is likely that the carrier had a problem. We will find a solution to resolve this as quickly as possible. Here is my direct line: 07 68 03 80 82 Best regards Emilie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/09/2022
Everything went well with the order and I really like the product.
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Response from Kanata
Hello Amandine, Thank you for your feedback, it makes us very happy!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/09/2022
Disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2022
Bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2022
The products are good but there is a bit of a lack of communication about delivery dates... expected 4 days... reality 10 days
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Response from Kanata
Hello Daniel We apologize for this malfunction. Regarding the delivery time, it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
Very satisfied with the products you offer.
However, the Chronopost Pickup delivery person who was too lazy to deliver to the intended place and dropped it off 1 km away is a nightmare.
It's often with them too, every time I order from you it's anxiety.
I would gladly pay more for it to be delivered to my home rather than to a relay point because Chronopost is not reliable!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2022
I order regularly, this is the first time I am completely disappointed. Your package took a week to arrive, I had to do my own research regarding my package at the central post office!!!!! The casino store had my package but told me that it was not, this package was expected for a birthday I am disappointed I ask you for a refund of my order please
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2022
The cheese has exceeded the expiration date
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2022
Inedible poutine kit, the cheese is fine but the powder for making the brown sauce is disgusting, it's just wing powder and brown dye. In short, 18€ for that..., very disappointed.
I do not recommend.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2022
the speed of shipping, impeccable, but the product quite average !! having lived in Canada, I hoped to find the taste of poutine closer, a bit disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2022
Disappointed because the poutine cheese purchased cannot be frozen while I made sure not to take frozen cheese. It would be good to specify this on the site, because knowing this I wouldn't have ordered a kilo, which must be consumed before February 13.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2022
Scam, I received nothing knowing that you have my phone details you could have called me.. I paid for a product that I never received..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
Phone - I tried several times to call you at the given numbers, but they hang up immediately, even if we can't talk to someone, with the time difference it would have been nice to be able to leave a message. Bank transfer - the postal address of the company was missing, and the postal address of the credit agricultural. So the agricultural transfer did not go through. I cannot give a rating to a product that I chose for third parties, but that I have not received and examined myself.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2022
I usually order from Kanata; very good products; however, shipping costs have become exorbitant, over 8 euros for a package of less than 100 grams; it's significantly more than equivalent merchant sites; my order could wait a few days, no urgency; for 4 packets of herbal tea, that's really too expensive; I will look at the competition; the person I spoke to on the phone told me that it was the same shipping rates everywhere, which is entirely false.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
A bit disappointed with the customer service follow-up, I sent a request via the link on the site to which no one responded. There were only 23 packages in the box offered to our family in France.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2022
Fast and efficient service! But two products are missing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
Nothing to complain about the products, always of quality. However, the new paper packaging of the chocolate-covered cranberries is too fragile. The 2 bags arrived burst and the cranberries were loose among the packaging confetti!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2021
Today I just give an average because my order went through the cracks I had to call because no news but once taken care of the service was quick
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Response from Kanata
Hello,
Thank you for your order.
The Kanata team apologizes for the wait for your package.
Hoping to serve you on your next order.
Emilie from Kanata
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2021
1st order. In the package, there were among other things 2 bottles of beer, one of which was open and empty.
It was a birthday gift.
Disappointment on my part
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2021
Customer service request but no response..... disappointed
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Response from Kanata
Hello,
Thank you for taking the time to rate your experience and I am sorry that you were disappointed with the handling of your customer service for your order No. 40782 from May 5, as we pride ourselves on responding to all our customers. You can also easily and quickly reach us by phone at 02 97 68 15 27.
Regarding your customer service request, my colleague responded by leaving a message on your voicemail the same day or the day after your email. It seems that you did not receive or listen to this message. On my part, I replied to you on May 19, particularly to explain that the defect of the mug was not one, as they all presented this way. The letters faded in places were worked to give it a vintage look. This is also specified on the product sheet.
I hope we will have the opportunity to prepare another order for you. And if by chance you need to reach us, do not hesitate to contact us by phone. We respond faster.
Have a good weekend,
The KANATA team
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