Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 16/02/2018 à 12h49 following a purchase from 09/02/2018

easy to consult

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Acheteur Vérifié

Published on 16/02/2018 à 12h17 following a purchase from 09/02/2018

I love this site, the products are original, diversified and of quality. The delivery is perfect!

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Acheteur Vérifié

Published on 14/02/2018 à 20h11 following a purchase from 09/02/2018

First use satisfactory.

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Acheteur Vérifié

Published on 13/02/2018 à 17h44 following a purchase from 06/02/2018

no problem

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Acheteur Vérifié

Published on 13/02/2018 à 16h24 following a purchase from 08/02/2018

Received very quickly in careful packaging.

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Acheteur Vérifié

Published on 13/02/2018 à 15h45 following a purchase from 08/02/2018

Fast delivery; well-designed and easy site;

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Acheteur Vérifié

Published on 12/02/2018 à 20h32 following a purchase from 06/02/2018

the site is readable and easy to use.

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Acheteur Vérifié

Published on 11/02/2018 à 07h43 following a purchase from 20/01/2018

the order 'wandered' for 15 days between Grenoble and Briançon; I called Kanata twice to intervene with the carrier, then to cancel the order; nothing was done and the order was delivered again to Briançon... but I am now 800 km away...

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Response from Kanata Published on 14/02/2018

Hello Jean-Frédéric,
Thank you for your message and your review.
You placed an order on Saturday 20/01/18 and we proceeded to ship it on Monday 22/01/2018. Since you chose Chronopost shipping, you were supposed to be delivered within 24 hours. Unfortunately, Chronopost mishandled your package and it indeed 'wandered' for several days.
We immediately reacted and contacted Chronopost to request a re-delivery, as well as the opening of a refund file, but they have, to this day, still not declared your package as lost... despite our numerous follow-ups and although it is obviously the case.
Chronopost's refusal thus blocks the opening of the rights to compensation.
We are really sorry for the potential inconvenience caused, although it is not our responsibility but that of the carrier.
In any case, we will get back to you by email with an offer for an early refund.
Have a very nice day,
Kanata

Acheteur Vérifié

Published on 09/02/2018 à 19h29 following a purchase from 03/02/2018

Fast and careful delivery.

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Acheteur Vérifié

Published on 09/02/2018 à 14h42 following a purchase from 04/02/2018

Always fast and careful shipping

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Acheteur Vérifié

Published on 09/02/2018 à 12h34 following a purchase from 04/02/2018

Delicious products at their good prices and delivered quickly. Thank you to the whole team.

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Acheteur Vérifié

Published on 06/02/2018 à 09h42 following a purchase from 31/01/2018

serious site, but ... I would have liked to find one or two samples in my order to taste other herbal teas that also tempt me!!!

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Acheteur Vérifié

Published on 05/02/2018 à 15h28 following a purchase from 30/01/2018

Good but not enough details about the products

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Response from Kanata Published on 14/02/2018

Hello,
Thank you for your review and your comment.
In order to improve, could you please tell us what details or information you would like more about the products?
Have a very nice day,
Kanata

Acheteur Vérifié

Published on 05/02/2018 à 02h54 following a purchase from 27/01/2018

Impeccable service, thank you!

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Acheteur Vérifié

Published on 04/02/2018 à 12h51 following a purchase from 30/01/2018

perfect service

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Acheteur Vérifié

Published on 04/02/2018 à 09h03 following a purchase from 17/01/2018

Order always taken into account and processed very quickly with impeccable delivery, well protected and parcel arrived at my relay point exactly 48 hours after placing my order! Irreproachable service and performance, good continuation!

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Acheteur Vérifié

Published on 03/02/2018 à 15h42 following a purchase from 29/01/2018

Very good order tracking and fast

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Acheteur Vérifié

Published on 02/02/2018 à 18h04 following a purchase from 27/01/2018

A little piece of Quebec in France for my greatest happiness or my taste buds...

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Acheteur Vérifié

Published on 30/01/2018 à 12h13 following a purchase from 24/01/2018

Very good site, very good products, very good customer service. The administration should take example!

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Acheteur Vérifié

Published on 29/01/2018 à 23h24 following a purchase from 14/01/2018

Impeccable service!

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Acheteur Vérifié

Published on 29/01/2018 à 20h14 following a purchase from 24/01/2018

always perfect, an immediate order processing and delivery and quality products.

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Acheteur Vérifié

Published on 29/01/2018 à 12h36 following a purchase from 24/01/2018

It’s a great site with high-quality products. The announced deadlines are more than well respected, I received my order on the 27th instead of the 29th announced. Parcel delivered against signature, very well packaged and intact box.

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Acheteur Vérifié

Published on 28/01/2018 à 13h02 following a purchase from 23/01/2018

perfectly packaged order, fast service for sending the order!

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Acheteur Vérifié

Published on 28/01/2018 à 11h22 following a purchase from 22/01/2018

Perfect! Nothing more to say!

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Acheteur Vérifié

Published on 26/01/2018 à 19h31 following a purchase from 21/01/2018

Great for the products but the book is bad, many useless recipes...

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Acheteur Vérifié

Published on 26/01/2018 à 13h53 following a purchase from 19/01/2018

Delivered quickly, the wine was great!!!

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Acheteur Vérifié

Published on 26/01/2018 à 12h30 following a purchase from 19/01/2018

A QUALITY service!
Well-packaged parcel, simple transaction and tracking, prompt shipping! Varied and perfect products!
Thank you to your entire team for the diligence! I am delighted!

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Acheteur Vérifié

Published on 26/01/2018 à 09h24 following a purchase from 13/01/2018

acceptable

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Acheteur Vérifié

Published on 24/01/2018 à 22h07 following a purchase from 18/01/2018

Fast delivery and excellent products

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Acheteur Vérifié

Published on 23/01/2018 à 17h14 following a purchase from 19/01/2018

simple fast delivery

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Acheteur Vérifié

Published on 23/01/2018 à 13h34 following a purchase from 18/01/2018

very good, a lot of choices. Only problem, the shipping costs are too high.

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Acheteur Vérifié

Published on 22/01/2018 à 18h14 following a purchase from 17/01/2018

very good

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Acheteur Vérifié

Published on 22/01/2018 à 11h51 following a purchase from 14/01/2018

Super products, delicious nothing to compare with the one bought in store.

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Acheteur Vérifié

Published on 22/01/2018 à 09h04 following a purchase from 15/01/2018

The TOP..

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Acheteur Vérifié

Published on 21/01/2018 à 17h47 following a purchase from 14/01/2018

Very good

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Acheteur Vérifié

Published on 20/01/2018 à 13h27 following a purchase from 15/01/2018

Clear and concise

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Acheteur Vérifié

Published on 20/01/2018 à 13h26 following a purchase from 14/01/2018

Very good service.
Speed and seriousness.

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Acheteur Vérifié

Published on 20/01/2018 à 12h23 following a purchase from 16/01/2018

Received quickly, perfect

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Acheteur Vérifié

Published on 20/01/2018 à 05h54 following a purchase from 13/01/2018

great, fast delivery and excellent products.

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Acheteur Vérifié

Published on 19/01/2018 à 19h40 following a purchase from 02/01/2018

Excellent and reliable

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