Customer reviews of Kanata

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 4 and 5 stars

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MICHELINE C.
Rating: 5 out of 5
following a purchase from 25/05/2025
Good products!
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Pascal F.
Rating: 5 out of 5
following a purchase from 21/05/2025
Very fast delivery super
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Thierry G.
Rating: 5 out of 5
following a purchase from 16/05/2025
Efficient and fast delivery, perfect
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Jean-Paul L.
Rating: 5 out of 5
following a purchase from 20/05/2025
Super products. Speed in executing the order. Very good packaging and thanks for the little drawing that accompanies it.
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Laurent G.
Rating: 5 out of 5
following a purchase from 16/05/2025
very clear site, perfect delivery
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Jean-Luc D.
Rating: 5 out of 5
following a purchase from 16/05/2025
Fast delivery and in accordance with the order. Secure packaging.
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Ingrid I.
Rating: 5 out of 5
following a purchase from 16/05/2025
Thank you for the excellent service and for the wonderful products.
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CAROLE B.
Rating: 5 out of 5
following a purchase from 18/05/2025
Always impeccable
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Eric A.
Rating: 5 out of 5
following a purchase from 16/05/2025
Well-made site and easy to navigate.
Fast delivery and well-packaged parcel
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Viviane P.
Rating: 5 out of 5
following a purchase from 14/05/2025
Very good products, the real flavor of Quebec!
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Anna P.
Rating: 5 out of 5
following a purchase from 13/05/2025
I love the simplicity with which I can get my Quebec products.
Very fast delivery time.
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Dominique M.
Rating: 4 out of 5
following a purchase from 12/05/2025
I only give good even if everything was very good as usual except for the Gift Box - Happy Father's Day
Sorry, but the quantity of each product is 'ridiculous' (surely specified but you don't expect that anyway ...).
Can only suit single or widowed dads on a diet, just barely enough for 1 person.
Reminds me of the tiny jars of jam in hotels at breakfast.
It's a friend to whom I introduced Kanata, who ordered it for her father: I didn't charge her because I was so embarrassed ...
But I repeat: everything else was TOP as usual.
No more gift boxes for my friends ...
I will do them directly ;-) that way the sizes of the products will be 'adapted'
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Magali P.
Rating: 5 out of 5
following a purchase from 13/05/2025
Always a pleasure to order from KANATA.FR.
A personal touch from the preparer.
Top products.
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Martine D.
Rating: 5 out of 5
following a purchase from 12/05/2025
Good advice, friendliness, no pressure to buy. You are listened to and perfectly free to choose whether or not.
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christine B.
Rating: 5 out of 5
following a purchase from 07/05/2025
Very clear and good products
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Hugues P.
Rating: 5 out of 5
following a purchase from 11/05/2025
Very well done
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Françoise P.
Rating: 5 out of 5
following a purchase from 10/05/2025
Easy to consult site, the products are in accordance with the description, the packages are well presented and protected. Perfect delivery.
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Christophe B.
Rating: 5 out of 5
following a purchase from 02/05/2025
Choice and fast shipping!
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ROBERT R.
Rating: 5 out of 5
following a purchase from 07/05/2025
The Kanata site is a very good serious and friendly site
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Brigitte M.
Rating: 5 out of 5
following a purchase from 03/05/2025
Very good
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Carole L.
Rating: 5 out of 5
following a purchase from 28/04/2025
Very fast delivery of delicious and typical products
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Marc-Olivier S.
Rating: 5 out of 5
following a purchase from 01/05/2025
Fast and compliant delivery.
Reasonable prices
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Christophe L.
Rating: 5 out of 5
following a purchase from 30/04/2025
Everything is perfect! No issues
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Alain P.
Rating: 5 out of 5
following a purchase from 24/04/2025
Always on top
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Jean-Claude L.
Rating: 5 out of 5
following a purchase from 24/04/2025
Quality products. Excellent service. Speed of delivery.
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Cathy D.
Rating: 5 out of 5
following a purchase from 25/04/2025
Everything is ok.
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christophe M.
Rating: 5 out of 5
following a purchase from 23/04/2025
Very well made site
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Arixon A.
Rating: 5 out of 5
following a purchase from 23/04/2025
Very satisfied
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Lowther G.
Rating: 1 out of 5
following a purchase from 22/04/2025
This is a very disappointing service. I paid for three bottles of whisky and they charged my credit card. I received no email and I did not receive the whisky either. I have no idea what is happening.
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Response from Kanata
Hello, We are sincerely sorry to learn that your experience with us has been disappointing. Your situation is concerning and we completely understand your frustration. I will forward this to customer service to facilitate our exchanges. Please do not hesitate to contact us either by email at [email protected] or by phone at 02.21.02.23.55 for additional information about your order. Best regards, The kanata.fr team
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Christiane L.
Rating: 5 out of 5
following a purchase from 18/04/2025
Always impeccable - very pleasant this little signature from the packer-
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Laetitia D.
Rating: 5 out of 5
following a purchase from 19/04/2025
Very very good, fast delivery
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Claire G.
Rating: 5 out of 5
following a purchase from 21/04/2025
Not bad to see over time
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Pascal M.
Rating: 5 out of 5
following a purchase from 19/04/2025
First order on the Kanata site and I am not disappointed. Great product, fast order and delivery, and I appreciated the little note and drawing in the box.
I really recommend.
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Jean jacques B.
Rating: 5 out of 5
following a purchase from 20/04/2025
Great
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Nathalie C.
Rating: 5 out of 5
following a purchase from 15/04/2025
Very good product.
Fast shipping with a very nice little card.
A bit expensive
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Nathalie P.
Rating: 5 out of 5
following a purchase from 14/04/2025
Very good products, I particularly recommend the delicious maple syrup and the maple herbal tea (Tipi brand).
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Jean-Paul L.
Rating: 4 out of 5
following a purchase from 17/04/2025
The products are good but I encountered a small issue with the maple leaf cookies. In fact, they are all broken and not at all crispy as usual. It seems that these are old boxes of cookies found on a shelf.... Too bad! I am quite disappointed with this observation.
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Samuel M.
Rating: 5 out of 5
following a purchase from 12/04/2025
Super excellent variation of products available.
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marie-caroline C.
Rating: 5 out of 5
following a purchase from 14/04/2025
Very fast delivery, original and quality product, very neat gift packaging, impeccable
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Marie Dominique P.
Rating: 5 out of 5
following a purchase from 13/04/2025
fast delivery and always a nice little drawing that reflects the good atmosphere of this site
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