Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 13/01/2024 à 08h41 following a purchase from 31/12/2023

Very satisfied

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Response from Kanata Published on 23/02/2024

Thank you Elodie

Acheteur Vérifié

Published on 12/01/2024 à 15h26 following a purchase from 01/01/2024

Super experience on the site, as well as receiving the package, honestly super attention from the site team, I would recommend 100% Small attentions small gift, small drawing on the package honestly it's great

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Response from Kanata Published on 23/02/2024

Thank you for your message Christelle

Acheteur Vérifié

Published on 12/01/2024 à 07h22 following a purchase from 26/12/2023

Super fast

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Response from Kanata Published on 23/02/2024

Thank you Laurence

Acheteur Vérifié

Published on 11/01/2024 à 11h18 following a purchase from 27/12/2023

Simple navigation, user-friendly site that makes you want to buy everything. Easy order and well packaged, especially for the bottles. Fast delivery

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Christelle

Acheteur Vérifié

Published on 09/01/2024 à 15h37 following a purchase from 12/12/2023

GREAT SELECTION FROM CANADA, PRETTY GOOD PRICES FOR BEER. DOWNSIDE IS THE TRANSPORT WAS HIGH 67EURO TO SHIP TO ROMANIA

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Acheteur Vérifié

Published on 07/01/2024 à 21h15 following a purchase from 27/12/2023

A slightly damaged box but no missing products, so finished chronopost for deliveries....

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Acheteur Vérifié

Published on 07/01/2024 à 13h58 following a purchase from 27/12/2023

Super efficient, fast. Thank you

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Response from Kanata Published on 23/02/2024

Thank you Meghan

Acheteur Vérifié

Published on 06/01/2024 à 21h20 following a purchase from 22/12/2023

Bug in the delivery address at the order validation. No one answers the Chat. Delivery time does not match reality (if the time is different during holidays/holidays, please indicate it). Unable to change the password of my old account, I had to create a new account.

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Response from Kanata Published on 10/01/2024

Hello, indeed, there was a malfunction, but we corrected it as soon as we saw your message via chat so that your package could be delivered to the desired pickup point. The delivery time was respected, your package was delivered in 24 hours on business days (excluding weekends and public holidays) as indicated on our site. Your old account was a guest account, that's why. I am at your disposal for further discussion. Best regards, Emilie

Acheteur Vérifié

Published on 06/01/2024 à 13h24 following a purchase from 26/12/2023

very fast service

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Response from Kanata Published on 23/02/2024

Thank you Myriam

Acheteur Vérifié

Published on 05/01/2024 à 17h59 following a purchase from 22/12/2023

Good communication with the site, quality work and on time. I recommend

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Julien

Acheteur Vérifié

Published on 05/01/2024 à 16h26 following a purchase from 22/12/2023

Quality product, very nice staff, I recommend

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Response from Kanata Published on 23/02/2024

Thank you Marie-Caroline

Acheteur Vérifié

Published on 05/01/2024 à 15h37 following a purchase from 22/12/2023

Perfect transaction.

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Acheteur Vérifié

Published on 05/01/2024 à 14h33 following a purchase from 22/12/2023

Excellent products, excellent service. I will renew my orders for Quebec products!

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Charles

Acheteur Vérifié

Published on 05/01/2024 à 14h32 following a purchase from 21/12/2023

Hello Kanata.fr team
You saved my eye! We live in Quebec and what to offer the family in France? Who tastes Quebec? Who doesn't take 3 weeks to arrive in the hexagon? Who doesn't cost an arm and a leg in shipping? What a wonderful surprise to find your site, your products, your delivery speed (better than Santa's elves!)! So a big thank you for the product offers you provide. And see you soon for new orders!

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Response from Kanata Published on 23/02/2024

Thank you for your message Cécile KANATA, the relay point of Canada in France

Acheteur Vérifié

Published on 05/01/2024 à 14h28 following a purchase from 22/12/2023

Very satisfactory service, we received the gift quickly despite the holiday period and were regularly informed of the status of the order.

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Julien

Acheteur Vérifié

Published on 05/01/2024 à 14h01 following a purchase from 25/12/2023

Very fast and careful shipping with a personalized message inside.

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Amelie

Acheteur Vérifié

Published on 05/01/2024 à 12h53 following a purchase from 22/12/2023

Very satisfied with your products

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Response from Kanata Published on 23/02/2024

Thank you Jean Marc

Acheteur Vérifié

Published on 05/01/2024 à 02h23 following a purchase from 20/12/2023

Very easy to access, wide choice of products.
Diversity of products

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Response from Kanata Published on 23/02/2024

Thank you Elisabeth

Acheteur Vérifié

Published on 04/01/2024 à 15h24 following a purchase from 13/12/2023

Great to be able to find Canadian products.
Order acknowledged and shipped quickly during the end-of-year holiday period.
The little extra: a gift offered with my order.
Very serious.

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Response from Kanata Published on 23/02/2024

Thank you for your feedback

Acheteur Vérifié

Published on 04/01/2024 à 13h59 following a purchase from 21/12/2023

Accelerated delivery and received on time for the holidays!

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Acheteur Vérifié

Published on 04/01/2024 à 12h05 following a purchase from 20/12/2023

Quality products and great cheese couic couic it feels like being in Quebec

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Response from Kanata Published on 23/02/2024

Thank you Anne-Gaëlle KANATA, the relay point for Canada in France

Acheteur Vérifié

Published on 04/01/2024 à 11h29 following a purchase from 20/12/2023

The ideal gift and very well packaged

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Response from Kanata Published on 23/02/2024

Thank you Charlotte A gift that makes you travel !

Acheteur Vérifié

Published on 04/01/2024 à 10h14 following a purchase from 21/12/2023

Fast delivery and in good condition. Product meets my expectations

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Response from Kanata Published on 23/02/2024

Thank you Yoann

Acheteur Vérifié

Published on 03/01/2024 à 16h37 following a purchase from 16/12/2023

Fast shipping, well protected and effective communication. Perfect.

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Response from Kanata Published on 23/02/2024

Thank you very much Richard

Acheteur Vérifié

Published on 03/01/2024 à 12h02 following a purchase from 19/12/2023

Very fast and careful shipping.
I really liked that the padding was made of recycled paper, no waste (: ! It's nice to see companies being mindful!

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Response from Kanata Published on 23/02/2024

Thank you for your message Chrystel Indeed, we are a certified BCorp mission-driven company. We do everything to minimize our footprint.

Acheteur Vérifié

Published on 02/01/2024 à 20h02 following a purchase from 12/12/2023

Fast shipping and response from customer service. They told me that the package had arrived at the wrong place and I struggled to retrieve it and the person did not have it for Christmas.

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Acheteur Vérifié

Published on 02/01/2024 à 18h01 following a purchase from 16/12/2023

Perfect

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Response from Kanata Published on 23/02/2024

Thank you Loïc

Acheteur Vérifié

Published on 02/01/2024 à 14h12 following a purchase from 18/12/2023

I am delighted to have finally found a trustworthy site where I find lots of good things as I am a big fan of Quebec and Canada.

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Response from Kanata Published on 23/02/2024

Thank you for your message Mylène. If you have any questions, do not hesitate to contact us at 02.21.02.23.55 or [email protected]

Acheteur Vérifié

Published on 02/01/2024 à 12h18 following a purchase from 17/12/2023

Perfect

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Response from Kanata Published on 23/02/2024

Thank you Laurence

Acheteur Vérifié

Published on 02/01/2024 à 10h44 following a purchase from 19/12/2023

Very fast delivery with a little note for the holidays, it was very nice!

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Response from Kanata Published on 23/02/2024

Thank you!

Acheteur Vérifié

Published on 02/01/2024 à 09h31 following a purchase from 08/12/2023

Very kind people immediately resolved my package issue and everything arrived on time for the holidays, really great service (and great products)

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Acheteur Vérifié

Published on 01/01/2024 à 23h33 following a purchase from 17/12/2023

Very good

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Response from Kanata Published on 23/02/2024

Thank you Elodie

Acheteur Vérifié

Published on 01/01/2024 à 20h41 following a purchase from 11/12/2023

Fast and careful delivery as usual, always with this little handwritten note on the package

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Cecile

Acheteur Vérifié

Published on 01/01/2024 à 20h19 following a purchase from 20/12/2023

Fast delivery and good product

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Response from Kanata Published on 23/02/2024

Thank you Alexandre

Acheteur Vérifié

Published on 01/01/2024 à 16h30 following a purchase from 17/12/2023

Very good customer service, very responsive. Everything is perfect!

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Jordane

Acheteur Vérifié

Published on 01/01/2024 à 11h47 following a purchase from 16/12/2023

Disappointed. Package delivered super quickly during this holiday season. Well packaged... but no personal message with the little touch like last time.... Well, I forgive you, I ordered late and your activity must have been intense. I will have to order again. Keep it up, you are Good year 2024

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Acheteur Vérifié

Published on 01/01/2024 à 08h20 following a purchase from 20/12/2023

Super!!!

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Acheteur Vérifié

Published on 31/12/2023 à 16h58 following a purchase from 20/12/2023

Fast delivery and ultra-protected products

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Acheteur Vérifié

Published on 31/12/2023 à 14h39 following a purchase from 20/12/2023

Beautiful presentation of the products received very well packaged for transport and very nice quality always very satisfactory.

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Acheteur Vérifié

Published on 31/12/2023 à 12h24 following a purchase from 19/12/2023

A very varied choice that reminds me of my adopted Canada. Unfortunately, the delivery did not go well because of Chronopost, however KANATA was very responsive and resent my package which this time arrived well. Very well packaged and a nice little note. Authentic product, I recommend

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