Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
As a result, the listed pickup points ended up in Paris (settings at Chrono). At that moment, you had the option to choose your pickup point, especially based on a known name and address close to your home. Without a choice on your part, the first listed pickup point is chosen.
We have reported the information to Chronopost, because even though we did not need all this information (notably digicode) for your delivery to a pickup point, it is not normal that this created this technical incident.
At Kanata, we are very committed to customer order service and we are at your disposal by email at [email protected] or at 02 97 68 15 27. Having not been able to reach you by phone, I wanted to give you explanations about this delivery incident and specify that we have refunded you the full amount of your order.
I renew our apologies and hope that we will have the opportunity to make it up to you!
Best regards,
Angélique from KANATA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2020
postal code error.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2020
was indicated to you by a window specifying a
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2020
bug
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
in the Chronopost software. This
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
bug
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/05/2020
I put my address in Lyon and my package ended up in a relay in Paris! So money debited and package in Paris, thank you Kanata!
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Response from Kanata
Hello,
First of all, I would like to apologize for this delivery error, even though we are not directly responsible for it. It is not a labeling error or a will on our part.
I retraced the same steps to understand where the error came from.
At the time of placing your order, all the additional information you added (notably building number, digicode) created a
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2020
Order and delivery OK and within a very reasonable timeframe given the current conditions. A very nice note upon opening the packages.
Only small problem: a number of dented cans, but fortunately not leaking, and this despite impeccable packaging, which means they were already dented before shipping.
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Response from Kanata
Hello,
and thank you for your feedback on your order.
We are truly sorry that you received dented maple syrup cans. As you mentioned, we place great importance on our customers' packages, especially by taking the time to properly protect the various items. That is why we would not waste all this care by shipping dented cans in our packages.
Unfortunately, with the current flow of packages in the various transport companies, packages are sometimes thrown or piled under heavier packages. Without causing damage to the outside, the products bump against each other inside. And yet we are generous with padding and we use double-walled cartons.
Please feel free to send us photos by email at [email protected]. We will file a complaint with the carrier and we will offer you a compensation solution.
We renew our apologies and wish you a good upcoming weekend!
Best regards,
Angélique from KANATA
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2020
I have already placed several orders on Kanata and I am very happy: products, packaging, and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2020
The ordered products are always excellent. The packaging is perfect. The delivery took place at a pickup point, no problem. Thank you to the whole team for their kindness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2020
Everything is very good! Easy, clear, fast!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
Very pleasant site. Only downside, I didn't notice right away, on the product pages, that there were several pages. But maybe it's due to my screen..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2020
Fast delivery, my package was very carefully wrapped with a nice little personal note!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2020
Order prepared quickly, with care and attention, shipped very quickly and perfectly. It was a surprise for a friend, it made him very happy! We recently moved to Quebec and Kanata allows sending products to our families for a much more interesting price than if we were to make packages ourselves.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2020
everything is really excellent. Careful package, well packaged. Nothing is broken.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
Already a customer at Kanata I am always satisfied with the professionalism, delivery times, prices and quality of the products. Always a good way to remind me of my stays in the beautiful province.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
Very good site, order placed quickly and shipped quickly, I recommend
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Rating: 5 out of 5
following a purchase from 03/05/2020
the customer service is competent and friendly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Hello ,
I give Kanata a rating of 5/5! The service is impeccable and I thank Laure for her greeting! Come on, I give you a kiss Laure!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
Regular purchase, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
Emails at every step .. even two ..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2020
Very good site and my order arrived once again, well packaged and on time: well done and thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2020
I had a bit of trouble finalizing my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
As usual, it's perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2020
Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2020
Easy navigation on the site. Package received quickly despite the current circumstances. Products perfectly packaged. The little extra, a nice message upon opening. A very nice attention. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Very satisfied with my order, very good products. The packages are always impeccable and today there was even a very nice note from 'Laure'. Thank you for everything. I love your products and your site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Very satisfied - Excellent service - Keep it up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
The site is pleasant. good navigation.
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Rating: 5 out of 5
following a purchase from 28/04/2020
Excellent shop, fast shipping and very well packaged with a personalized note, it's very pleasant when opening the package
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
Just a small problem with the cranberries which were a bit dry.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2020
Hello
I just received my first order. Thanks to Laure Anne. Everything is correct. Delivery time respected, package well protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2020
Fast delivery, well-packaged products and a nice note upon opening the package, great! Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2020
Very good service and quality, with very nice gift ideas
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
Navigating the site is easy and pleasant. A very good site with very good products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
Despite the circumstances, the delivery went smoothly with a reasonable delay.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2020
great, as usual
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Rating: 5 out of 5
following a purchase from 04/05/2020
very good service
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