Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 21/05/2021 à 18h58 following a purchase from 14/05/2021

Pleasant site, very careful packaging, fast delivery.

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Acheteur Vérifié

Published on 21/05/2021 à 18h17 following a purchase from 14/05/2021

Always as perfect. Fast, professional, quality products

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Acheteur Vérifié

Published on 20/05/2021 à 17h09 following a purchase from 13/05/2021

Always as good, perfect shipping, I recommend

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Acheteur Vérifié

Published on 20/05/2021 à 15h51 following a purchase from 12/05/2021

Very good service and excellent products! I recommend!

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Acheteur Vérifié

Published on 18/05/2021 à 19h48 following a purchase from 12/05/2021

Products conform to their descriptions and delicious! Fast and careful shipping, I recommend!

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Acheteur Vérifié

Published on 18/05/2021 à 15h27 following a purchase from 11/05/2021

Fast delivery, good variety of products.

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Acheteur Vérifié

Published on 17/05/2021 à 19h34 following a purchase from 09/05/2021

Excellent service, despite a large number of bottles (in cardboard boxes and cardboard protectors, and cans of maple syrup, the package arrived very quickly and in excellent condition inside. Even the metal boxes were wrapped in cardboard, recyclable too!
The little smile is a plus in the box. I used to go through Couleur Quebec, it's the same service, better I could say.
Often going to Quebec before this Covid situation, I find the products from there.
Some products from IGA would however be welcome (baking powder in particular for fans of chocolate-blueberry cookies from Lac Saint Jean)
Thank you for this opening across the Atlantic

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Acheteur Vérifié

Published on 16/05/2021 à 15h33 following a purchase from 06/05/2021

Very good explanation, fast shipping, well packaged and quick and efficient chat service

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Acheteur Vérifié

Published on 15/05/2021 à 15h38 following a purchase from 07/05/2021

Fast delivery.

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Acheteur Vérifié

Published on 15/05/2021 à 15h34 following a purchase from 09/05/2021

I am a fan, perfect, to renew.

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Acheteur Vérifié

Published on 14/05/2021 à 21h43 following a purchase from 09/05/2021

Perfect

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Acheteur Vérifié

Published on 14/05/2021 à 16h19 following a purchase from 06/05/2021

Fast, well packaged, purchased products corresponding to our expectations

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Acheteur Vérifié

Published on 14/05/2021 à 12h52 following a purchase from 04/05/2021

Pleasant and functional site, varied and nice products.

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Acheteur Vérifié

Published on 13/05/2021 à 21h58 following a purchase from 06/05/2021

Order received within the indicated time and at a relay close to my home

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Acheteur Vérifié

Published on 13/05/2021 à 15h25 following a purchase from 30/04/2021

Excellent products

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Acheteur Vérifié

Published on 11/05/2021 à 22h35 following a purchase from 01/05/2021

very fast delivery

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Acheteur Vérifié

Published on 10/05/2021 à 17h29 following a purchase from 29/04/2021

A site that offers more and more references, I love it.

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Acheteur Vérifié

Published on 10/05/2021 à 16h14 following a purchase from 05/05/2021

perfect

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Acheteur Vérifié

Published on 09/05/2021 à 21h06 following a purchase from 29/04/2021

Always good products

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Acheteur Vérifié

Published on 09/05/2021 à 17h28 following a purchase from 01/05/2021

I have never been disappointed

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Acheteur Vérifié

Published on 08/05/2021 à 22h20 following a purchase from 30/04/2021

Excellent products, fast delivery and always a nice little note on the package! Highly recommended

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Acheteur Vérifié

Published on 08/05/2021 à 18h52 following a purchase from 30/04/2021

Listening service in case of problems, fast delivery, well-protected products

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Acheteur Vérifié

Published on 08/05/2021 à 17h12 following a purchase from 30/04/2021

Excellent, Kanata is a safe bet in terms of products and website.

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Acheteur Vérifié

Published on 08/05/2021 à 17h00 following a purchase from 04/05/2021

Everything was perfect!

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Acheteur Vérifié

Published on 08/05/2021 à 10h00 following a purchase from 28/04/2021

Delivery in 24h. Fast and compliant. Products well packaged, no breakage.

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Acheteur Vérifié

Published on 08/05/2021 à 09h57 following a purchase from 01/05/2021

the site should offer more solo products to have the possibility of larger purchases like the choice of pâtés and rillettes, or that of independent ciders and perry. leave the lots in trios, but also offer them solo. order delivery site usage perfect, jmC.

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Response from Kanata Published on 08/05/2021

Hello,
And thank you for your feedback.
Regarding your comment, all products available in duos, trios, or gift boxes are available individually in their category. This is the case for Ice Perry, Ice Cider, Bison Terrine for example.
Don't hesitate to ask us for advice over the phone next time if you need help finding a product.
Best regards,
The KANATA team
02 97 68 15 27

Acheteur Vérifié

Published on 07/05/2021 à 17h54 following a purchase from 01/05/2021

Perfect

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Acheteur Vérifié

Published on 07/05/2021 à 17h09 following a purchase from 01/05/2021

Excellent service from A to Z. The only downside is the delivery cost which is not included until 100€ if I'm not mistaken. Even so, I am about to place a second order ;) see you soon

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Response from Kanata Published on 07/05/2021

Hello,
And thank you for your feedback!!
Regarding delivery, it is free for delivery to a relay point or post office starting from 80€. Nice idea: group your order with friends to reach this threshold faster! ; )
For shipping costs, when you go through Chronopost in particular, it is a 24H delivery. And it is true that this service has a cost. But it is this speed that allows us to send poutine cheese without going through even more expensive frozen services.
Looking forward to preparing your next order,
Have a great weekend,
The KANATA team

Acheteur Vérifié

Published on 07/05/2021 à 16h20 following a purchase from 30/04/2021

You are really efficient. Our client received their ice wine bottle quickly. I am very satisfied with the service. Congratulations and keep it up.

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Acheteur Vérifié

Published on 07/05/2021 à 15h59 following a purchase from 29/04/2021

Always satisfied with my order and happy to find my happiness in the choice of items

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Acheteur Vérifié

Published on 07/05/2021 à 15h59 following a purchase from 29/04/2021

Fast delivery. Nothing to say: perfect

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Acheteur Vérifié

Published on 07/05/2021 à 15h45 following a purchase from 01/05/2021

Very clear and really makes you want to order. Well done.

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Acheteur Vérifié

Published on 07/05/2021 à 15h07 following a purchase from 02/05/2021

Fast delivery, perfect products, very appreciated gift!!!

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Acheteur Vérifié

Published on 06/05/2021 à 14h31 following a purchase from 30/04/2021

Easy navigation on the site. Fast delivery and the cherry on the cake: excellent quality product

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Acheteur Vérifié

Published on 03/05/2021 à 20h58 following a purchase from 29/04/2021

Very satisfied, fast service!

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Acheteur Vérifié

Published on 03/05/2021 à 19h37 following a purchase from 25/04/2021

Always a very good address to order maple syrup.

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Acheteur Vérifié

Published on 03/05/2021 à 15h05 following a purchase from 27/04/2021

Thank you for the phone assistance from Vannes!

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Acheteur Vérifié

Published on 03/05/2021 à 14h46 following a purchase from 28/04/2021

Very good

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Acheteur Vérifié

Published on 03/05/2021 à 14h30 following a purchase from 29/04/2021

Very good site with a lot of choices of Canadian products. Customer service is excellent and very responsive. Moreover, the delivery was super fast! I recommend.

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Acheteur Vérifié

Published on 02/05/2021 à 20h57 following a purchase from 25/04/2021

Package very well prepared and in line with my expectations. Very fast delivery. Thank you.

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