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Rating: 5 out of 5
Order preparation and delivery super fast, all items were very well packaged and of excellent quality, everything is gathered to make a nice gift! Thank you!
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Easy to access site, fast delivery, intact package.
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Rating: 5 out of 5
Great to have access to these products thanks to this site
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Rating: 5 out of 5
Quality service and products
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Rating: 4 out of 5
good
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Rating: 5 out of 5
Perfect as usual. Top packaging and fast as always.
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Rating: 4 out of 5
Pleasant to find Quebec products on a well-designed site and with good order tracking
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Rating: 3 out of 5
I had the unpleasant surprise of not finding the gift package that was charged to me 1 €. Did something escape me?
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Response from Kanata
Hello,
Thank you for your message.
The gift wrapping is charged 5.00€ on the site and is visible here: https://www.kanata.fr/composez-votre-panier-gourmand/1183-emballage-cadeau-papier-cadeau.html
What you purchased for 1.00€ is the gift card where you can write a message on a thematic card.
Remaining at your disposal for any questions or comments,
Best regards,
The Kanata team
Thank you for your message.
The gift wrapping is charged 5.00€ on the site and is visible here: https://www.kanata.fr/composez-votre-panier-gourmand/1183-emballage-cadeau-papier-cadeau.html
What you purchased for 1.00€ is the gift card where you can write a message on a thematic card.
Remaining at your disposal for any questions or comments,
Best regards,
The Kanata team
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Rating: 5 out of 5
Quality products. Very satisfied with my order. I would recommend.
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Rating: 5 out of 5
practical and clear ...super
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Rating: 5 out of 5
Serious, a lot of choice and very good products at attractive prices.
Order processing and fast delivery.
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Order processing and fast delivery.
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Rating: 5 out of 5
I promote the site whenever I can!
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Rating: 5 out of 5
Well organized, products that are tempting especially when you have had the chance to taste them on site. You allow us to return to the Beautiful Province for a moment of a crepe with maple syrup!
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Rating: 5 out of 5
Excellent customer service, fast shipping and the products are of very good quality
I recommend. Thank you very much
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I recommend. Thank you very much
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Rating: 5 out of 5
very fast delivery
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Rating: 5 out of 5
Order compliant and arrived on time. Maple syrup lollipop excellent!
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Rating: 5 out of 5
GOOD FOLLOW-UP VERY CLEAR AND FAST
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Rating: 5 out of 5
Very pleasant
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Rating: 5 out of 5
Well-made site, clear.
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Rating: 5 out of 5
Excellent products and impeccable delivery. An extraordinary choice.
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Rating: 5 out of 5
very good
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Rating: 5 out of 5
Great choice of Canadian products of very good quality. We know the origin of the products which is a guarantee.
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Rating: 5 out of 5
Very very well designed
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Rating: 5 out of 5
Fast shipping, clean and well packaged, I recommend
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Rating: 4 out of 5
Order arrived on time so all good
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Rating: 4 out of 5
I would like to find a greater choice of products.
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Response from Kanata
Hello Françoise and thank you for your feedback.
You indicate that you would like a greater choice of products. Which products are you thinking of? :)
Thanking you in advance for your response,
Have a very nice day.
The Kanata team
You indicate that you would like a greater choice of products. Which products are you thinking of? :)
Thanking you in advance for your response,
Have a very nice day.
The Kanata team
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Rating: 5 out of 5
okok
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Rating: 5 out of 5
I am completely satisfied with my order and its delivery. As usual!
Thank you
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Thank you
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Rating: 5 out of 5
Perfect. The order arrived quickly and the price is correct!
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Rating: 3 out of 5
Fast delivery to the relay point. Good quality products.
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Rating: 5 out of 5
Serious, speed, well-packaged products!
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Rating: 4 out of 5
I had no issues with my order. Fast and careful shipping.... I hope to see more local products one day
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Rating: 5 out of 5
Fast and very careful shipping
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Rating: 5 out of 5
Super fast and never disappointed
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Rating: 5 out of 5
Nice, clear and easy. No delivery problems. Everything is correct. Thank you very much.
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Rating: 5 out of 5
A bit expensive for the products but very good service
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Rating: 4 out of 5
Fast delivery, products very appreciated by my hosts especially the maple syrup lollipops. For one out of 2 boxes of cookies, the cookies arrived in crumbs and therefore not very presentable despite reinforced and careful packaging. That's the only point I regret. Delicious ice wine tea.
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Response from Kanata
Hello Mrs. JACQUET,
Thank you for your message.
We are absolutely sorry to hear that you received a damaged package of cookies. We have contacted you by email to offer you compensation.
Have a very nice day and see you soon,
The Kanata team
Thank you for your message.
We are absolutely sorry to hear that you received a damaged package of cookies. We have contacted you by email to offer you compensation.
Have a very nice day and see you soon,
The Kanata team
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Rating: 5 out of 5
this is my second order and I am really VERY VERY satisfied with the products and the service
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Rating: 5 out of 5
Very good products
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Rating: 5 out of 5
very good product; nice presentation; package well done and delivered quickly; that's all right!
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