Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Thank you! :) Suggestion: It would be nice to be able to add a message in the package.
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Response from Kanata
Hello, Thank you for your feedback and suggestion. Perhaps you did not see it on our site, but this option is already available to you. At step 3, just before choosing your Delivery Method, you can add a gift message or information for the order preparers by checking the box 'Is it a gift? Add a message, we will slip a nice card inside your package.' The message will thus be printed and slipped inside the package in an envelope. We look forward to preparing a new order for you, sincerely, The KANATA team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2021
Excellent choice of products. Maybe add cheeses!
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Rating: 5 out of 5
following a purchase from 11/01/2021
Very fast service and quality products with effective packaging. Everything was perfect. Keep it up.
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Rating: 4 out of 5
following a purchase from 19/12/2020
Good products. No mistakes on the content. Good follow-up and communication regarding problematic delivery
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Rating: 5 out of 5
following a purchase from 07/12/2020
Very good! Even received a little note to wish happy holidays :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
perfect and personalized. I loved the little drawing of the moose and the little message.
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Rating: 5 out of 5
following a purchase from 02/01/2021
We have placed several orders with Kanata. The website is pleasant. The delivery is fast and careful. There is a wide range of quality products. The service is impeccable. We recommend Kanata.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
delivery as expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
never disappointed, and always a little note in the box, a nice attention! The products are still just as good!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2021
Very pleasant site, top customer service! Impeccable delivery. Nothing to complain about.
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Rating: 5 out of 5
following a purchase from 31/12/2020
Thank you Kanata... Your products are always great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Very good site
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Rating: 5 out of 5
following a purchase from 03/01/2021
Clear and intuitive with perfect stock.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2021
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
fast and careful delivery
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Rating: 5 out of 5
following a purchase from 03/01/2021
Very complete range of products and fast shipping
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Rating: 5 out of 5
following a purchase from 04/01/2021
Efficient service, orders sent and received quickly. I will order again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Easy order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/12/2020
everything is fast clear and products of super quality plus unbeatable value for money!!!!! don't change anything and best wishes
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/12/2020
Very good site to please our French friends, fast delivery in 2-4 days and very good customer service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
Very satisfied, as usual. Very secure package. Ordered on the same day at 11:30 am, received the next day at 10 am!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
We are delighted with our purchases. The site is well structured, we found all the information directly. The order was easy to place. The delivery was fast and the package well wrapped. Thank you for the little personalized message on the box! We will definitely order again!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
Over the past years, my Breton friend has appreciated receiving your packages.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
excellent products and super fast service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2020
Very good contact even at 8000 km the link is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
I am satisfied with the products I picked up at the Vannes warehouse and the customer service provided :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/12/2020
This is the 2nd time I order from Kanata and I am not disappointed. Deadline respected, top packaging and a personalized note. I will return.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Package very well prepared, in accordance with the order. The products are well protected and I even received a little message for the holidays (thank you Pierre-Louis!) It was a gift so I couldn't test the items personally but from the feedback I've received, everything was very good! I am very satisfied and will reorder without hesitation!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2020
Great site for good products, very responsive team and ultra-fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
Everything is perfect. Fast delivery. Very good customer service. Attractive prices and great products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Very satisfied with the products from Kanata.fr.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2020
order arrived very quickly, very well packaged and with a little surprise inside, a little message from Christmas
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/12/2020
Speed of delivery. Excellence of the received products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Bravo for your efficiency
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2020
excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2020
What a good idea to be able to send Quebec products to family remaining in France without having to worry about customs!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2020
Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2020
Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.
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Response from Kanata
Hello,
And thank you for taking the time to give your opinion on your orders. First of all, I thank you for trusting us for this lovely gesture.
Regarding the two orders that took a little longer to arrive, as shown in the package tracking, they were ready to be shipped on December 18. Unfortunately, during this very busy period, it can happen that our carrier cannot take all the packages during pickup. The carriers' platforms have quotas for packages, above which packages can no longer be processed. That is why we indicated on our site that the deadlines could no longer be guaranteed. Your package was shipped on Monday the 21st, delivered on the 22nd, so in 24H.
I am sorry that you were disappointed, but I can assure you that we did our best to ship your orders quickly during this busy period.
I hope at least that the happy recipients were touched by your gesture!
Have a nice week and a happy new year ahead.
The KANATA team
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