Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 03/05/2019 à 14h37 following a purchase from 28/04/2019

Fast, products well packaged and true to the description...

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Acheteur Vérifié

Published on 03/05/2019 à 13h01 following a purchase from 29/04/2019

Nothing to say, fast delivery no issues

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Acheteur Vérifié

Published on 02/05/2019 à 19h33 following a purchase from 27/04/2019

too many good things. One must be reasonable

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Acheteur Vérifié

Published on 02/05/2019 à 00h03 following a purchase from 27/04/2019

Clear and complete

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Acheteur Vérifié

Published on 01/05/2019 à 19h33 following a purchase from 27/04/2019

Super ..fast, no criticism

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Acheteur Vérifié

Published on 29/04/2019 à 14h11 following a purchase from 24/04/2019

I recommend. Fast delivery and very well packaged products

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Acheteur Vérifié

Published on 29/04/2019 à 13h52 following a purchase from 25/04/2019

It's good, very fast delivery.

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Acheteur Vérifié

Published on 29/04/2019 à 10h12 following a purchase from 23/04/2019

the products are well packaged and arrive in perfect condition!

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Acheteur Vérifié

Published on 28/04/2019 à 14h46 following a purchase from 28/02/2019

Impeccable service, very fast shipping and very well packaged parcel. Nothing to report, just pleasure! A big thank you. I certainly recommend .. and we will recommend for sure!
Really delighted to be able to find Quebec products to make a souvenir gift for my darling, whether it's the must-have Unibroue beers or the Inuit herbal teas Delice Boreal discovered there and unavailable elsewhere! The gift was a hit!
I take this opportunity to make a small request: we would be really thrilled if we could also order beers from the brewery Les Trois Mousquetaires ... especially the Baltic Porter ... just so you know! ;)

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Acheteur Vérifié

Published on 26/04/2019 à 18h56 following a purchase from 22/04/2019

many items often out of stock but they kindly explained to me why.

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Acheteur Vérifié

Published on 26/04/2019 à 17h19 following a purchase from 23/04/2019

super, very nice and accommodating angelique, well done

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Response from Kanata Published on 26/04/2019

Thank you very much, it is always a pleasure!
On our side, the whole Kanata team wishes your student great success in their cooking test and a beautiful showcase of the famous Crisp Pepper or Dune Pepper. We are waiting for the photos! ;)

Acheteur Vérifié

Published on 25/04/2019 à 20h41 following a purchase from 30/03/2019

Very good product but delivery delay issue and lack of information on order availability at the delivery location

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Acheteur Vérifié

Published on 25/04/2019 à 14h41 following a purchase from 20/04/2019

Perfect

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Acheteur Vérifié

Published on 25/04/2019 à 13h47 following a purchase from 21/04/2019

Very well packaged product, no problem at reception.
I recommend!!!

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Acheteur Vérifié

Published on 25/04/2019 à 13h21 following a purchase from 21/04/2019

Perfect.

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Acheteur Vérifié

Published on 25/04/2019 à 00h16 following a purchase from 18/04/2019

Serious site ordered on Thursday and at the relay point by Saturday. Fast and efficient, I highly recommend.

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Acheteur Vérifié

Published on 23/04/2019 à 20h04 following a purchase from 31/03/2019

Everything was perfect

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Acheteur Vérifié

Published on 21/04/2019 à 16h42 following a purchase from 18/04/2019

Once again just perfect it's really pure happiness!!!

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Acheteur Vérifié

Published on 20/04/2019 à 17h28 following a purchase from 15/04/2019

Super nice!

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Acheteur Vérifié

Published on 20/04/2019 à 12h32 following a purchase from 12/04/2019

Canada at a simple click, serious site you are delivered very quickly, the products are delicious

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Acheteur Vérifié

Published on 19/04/2019 à 14h41 following a purchase from 15/04/2019

interesting but the preparation of the almond crusted salmon recipe... does not correspond at all to the product and impossible to get the real recipe on your site!

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Response from Kanata Published on 19/04/2019

Hello, and thank you for your feedback.
There seems to have been a small printing issue with the recipes. We are sorry about that!
Please find below the link for the salmon recipe:
https://www.unibroue.com/fr/bouffe/saumon-en-croute-amandes-chutney-tomates-aux-epices-don-dieu/263
And the one for the chocolate cranberry cereal bars:
https://mag.kanata.fr/gastronomie/recettes-du-quebec/recette-de-barres-de-cereales-aux-canneberges-et-chocolat.html
We renew our apologies and wish you a good tasting!
Sincerely, The Kanata team

Acheteur Vérifié

Published on 18/04/2019 à 14h34 following a purchase from 14/04/2019

Fast shipping and good products

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Acheteur Vérifié

Published on 18/04/2019 à 14h30 following a purchase from 12/04/2019

nothing to report, always very good

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Acheteur Vérifié

Published on 18/04/2019 à 14h04 following a purchase from 13/04/2019

I have been ordering from you for several years

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Acheteur Vérifié

Published on 18/04/2019 à 08h33 following a purchase from 08/04/2019

everything perfect. recommended

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Acheteur Vérifié

Published on 16/04/2019 à 14h33 following a purchase from 12/04/2019

Quality of the site and service!

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Acheteur Vérifié

Published on 14/04/2019 à 10h07 following a purchase from 09/04/2019

Very responsive

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Acheteur Vérifié

Published on 13/04/2019 à 22h33 following a purchase from 08/04/2019

I don't have any particular problem, I would have liked to have juice in half-liter or liter for eco
economy and logistics.

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Acheteur Vérifié

Published on 13/04/2019 à 04h53 following a purchase from 06/04/2019

Well thank you, I will not hesitate to call on you AGAIN however I hope NOT to be flooded with your advertising.

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Acheteur Vérifié

Published on 12/04/2019 à 18h06 following a purchase from 08/04/2019

good readability

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Acheteur Vérifié

Published on 12/04/2019 à 12h54 following a purchase from 08/04/2019

serious site and fast delivery

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Acheteur Vérifié

Published on 12/04/2019 à 12h47 following a purchase from 09/04/2019

I only gave 4 stars because the shipping costs are too high compared to what is done on other commercial sites, and the possibilities that exist now. Otherwise, everything else is perfect.

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Acheteur Vérifié

Published on 11/04/2019 à 22h22 following a purchase from 08/04/2019

Well received on time

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Acheteur Vérifié

Published on 11/04/2019 à 16h26 following a purchase from 07/04/2019

Several orders already made and always very satisfied. Fast shipping and perfectly packaged products. The products I ordered (maple syrup) are excellent.
I recommend this site+++

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Acheteur Vérifié

Published on 11/04/2019 à 14h14 following a purchase from 08/04/2019

impeccable service and quickly delivered order
but very expensive products

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Acheteur Vérifié

Published on 11/04/2019 à 13h06 following a purchase from 08/04/2019

Speed in delivery times.

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Acheteur Vérifié

Published on 09/04/2019 à 18h26 following a purchase from 04/04/2019

Safe and fast site

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Acheteur Vérifié

Published on 09/04/2019 à 13h40 following a purchase from 02/04/2019

Serious and competent site

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Acheteur Vérifié

Published on 09/04/2019 à 12h27 following a purchase from 05/04/2019

I refused the order due to a broken bottle.
I am now waiting for you to send me a package in good condition.

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Response from Kanata Published on 09/04/2019

Hello,
First of all, we would like to apologize for this inconvenience. We pack our orders with great care. Some customers even complain that we use too much packaging in our boxes! (Note that we use many recyclable and/or recycled materials).
Unfortunately, we cannot be responsible for the handling that the carrier subjects our packages to.
On the Chronopost tracking, we just saw that your package was refused. We are making a compensation request to their service and we will send your package as soon as possible, today or tomorrow.
We will keep you informed of its tracking number.
We renew our apologies and wish you a good day!
Best regards,
The Kanata customer service

Acheteur Vérifié

Published on 08/04/2019 à 12h16 following a purchase from 01/04/2019

The products are of average quality and too expensive for the quantities (in grams) sold, other brands sell the same products under different names much cheaper, a bit disappointed!

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Response from Kanata Published on 18/04/2019

Hello,
We are sorry that you are disappointed with your order on our site, especially since we were, I think, responsive regarding the error you made on your delivery choice by offering you a quick solution.
Regarding the price of our products, we have chosen our producers with whom we have been working for several years for some since the beginning, for the quality of their products, but also for the human adventure and the values that accompany them (hand-picking, family project, associative, ...). This choice has a cost that we assume. And the positive feedback from our customers for over 20 years makes us say that we did well. Moreover, many products are processed without additives, which makes them more expensive than others.
We hope that your love for Quebec gastronomy will not hold it against us. Best regards, The KANATA team