Customer reviews of Kanata

I received a double order! And double invoice. Of course.
Be careful!

The products are always great, and the order is placed quickly and delivered rather quickly. Small downside on the maple syrup cans which were very dented without the package being so: it is therefore not the delivery person's fault, they seem to have been packaged dented.
Nevertheless, it did not affect the contents, so it's fine

Quality products

Easy navigation, wide choice except for a few out of stocks and the fact that you have to order beers by 6 units

The products are unfortunately very expensive when you know their true value on the continent... This considerably reduces the desire to order many items but does not detract from their quality and the service of the Kanata team

Well-designed site with a wide range of products

Good choice but quite a few interesting products are out of stock, which is a shame!

The Kanata site is not to blame in my reviews, I find it, on the contrary, very good

Perfect Canadian product

Perfect; very responsive and very fast. Hats off gentlemen-ladies

I am happy with my order. The products are top!

I only give good even if everything was very good as usual except for the Gift Box - Happy Father's Day
Sorry, but the quantity of each product is 'ridiculous' (surely specified but you don't expect that anyway ...).
Can only suit single or widowed dads on a diet, just barely enough for 1 person.
Reminds me of the tiny jars of jam in hotels at breakfast.
It's a friend to whom I introduced Kanata, who ordered it for her father: I didn't charge her because I was so embarrassed ...
But I repeat: everything else was TOP as usual.
No more gift boxes for my friends ...
I will do them directly ;-) that way the sizes of the products will be 'adapted'

The products are good but I encountered a small issue with the maple leaf cookies. In fact, they are all broken and not at all crispy as usual. It seems that these are old boxes of cookies found on a shelf.... Too bad! I am quite disappointed with this observation.

I knew what I wanted and I found it without any problem

Good choice of Canadian whiskies: which allowed me to participate in the boycott of Jack Daniel's.
While my order was quickly recorded, the shipping took a bit longer and my craving suffered

Satisfied

Product in line with my expectations.
Shipping costs a bit too high.

Ordered in February, DLU 04/2025 for maple flakes is not great!

Perfect

Big problem with the cheese delivery that does not respect the cold chain. Thawed product kept at room temperature for up to 7 days at the pickup point.

The expiration date of the cookies is very short.

excellent but half of the cheese was missing from the last order

Very good, Good variety of products.

No expiration date on the product, surprising.

If Kanata remains a decent company, the deliveries really leave something to be desired. Chronopost is never on time. Already, they receive the package, and almost within the hour, they send a message about a 'problem that will delay the delivery', if that's not messing with people. And for my part, they managed to send my package to Bastia, while I am indeed in the south, but in Montpellier. The package stayed all weekend, delaying another already delayed package by 3 days. I was planning a Poutine with my friends for New Year's: ordered on the 25th (so from the 26th to the 31st), and seeing the package stuck in Corsica, I urgently reordered on the 28th for the 31st, at a high price (as much for the order as for the shipping costs). Nothing arrived in the '24/48 hours announced'. I had to rush on the 31st to buy some Tome for my New Year's Eve. Everything arrived on Thursday the 3rd. Now at Kanata, you have to hit on their delivery company, I am personally unhappy with it and not particularly with Kanata.

The products are consistent with what I know, so no surprises there. Nice selection of products, possibility to include a message for free and rather reasonable prices. The delivery day announced by Chronopost was not respected and the delivery fees, even with the express delivery discount, were higher than those displayed on the site. Customer service was quick but without a solution. So a correct experience but some points need improvement.

A bottle was broken upon delivery. I sent an email about this over a week ago and no one has replied. Too bad, the products are good but customer service leaves something to be desired.

Some interesting items were no longer in stock. But otherwise very good.

No issues with the products sold, shipping to be reviewed

Excellent presentation

The products are of quality, and similar to the publication on the site.

Apart from the delay, everything went very well.

The products are really interesting but no one was able to explain to me why I paid more for my order than what is indicated on the online site, all prices were increased at the time of payment. This is not very serious

I had a bit of trouble finding my infusion.

Too bad no gift wrapping as planned

Disappointed to receive products the day after their consumption limit...

Still a delivery problem

Fast delivery, well solid package, clear and easy-to-navigate website

One of the packages was a bit dented otherwise it was very good. I was very touched by the little kind note that was written in big marker on the box. A big thank you.

Very good and good products.