Kanata consistently delivers excellent products with careful, secure packaging and fast delivery, often arriving on time and in pristine condition. The shopping experience is smooth, with easy site navigation, reliable handling of orders, and thoughtful touches like personalized notes and small gifts in packages. Customers praise the quality and variety of Canadian-made items, reliable service, and prompt, friendly support. Overall, the store earns strong satisfaction and high recommendations from buyers.
One of the packages was a bit dented otherwise it was very good. I was very touched by the little kind note that was written in big marker on the box. A big thank you.
Translated reviews
A
A L.
Rating: 4 out of 5
following a purchase from 18/11/2024
Very good and good products.
Translated reviews
Y
Y M.
Rating: 4 out of 5
following a purchase from 13/11/2024
Efficient and personalized service
Translated reviews
D
D G.
Rating: 4 out of 5
following a purchase from 14/11/2024
Pleasant and easy
Translated reviews
Y
Y D.
Rating: 3 out of 5
following a purchase from 11/11/2024
Poorly arranged content so products damaged because poorly protected
Translated reviews
A
A D.
Rating: 3 out of 5
following a purchase from 02/11/2024
Nothing extraordinary whether for the cheese or the sauce which is ultimately better to cook yourself ...
Translated reviews
O
O G.
Rating: 3 out of 5
following a purchase from 07/10/2024
I ordered from Kanata for my wedding in France with an autumn/Canada theme (I live in Quebec) I wanted 105 bottles. When I looked on the site I saw there was a promotion, 1 sausage for a purchase over 80€ with free shipping. I contacted Kanata because I was going to spend over 600€ and wanted to know if I would be entitled to one sausage for every 80€ spent or if I had to make several purchases of 80€ or more. I received a response 2 days later indicating that the promotion was over, to which I replied that at the time of my message it was not. My cart had been pending for 2 days and I received a reminder with a 10% coupon. Thanks to my partner's work, we also got 10%. In the end, I ordered 500€ worth of maple syrup bottles and received 1 bottle as a gift... So the product, design, packaging, and delivery were all perfect and it's a 5/5, however, the commercial aspect was disappointing (1/5). I still expected a commercial gesture. I still recommend it because there are many products and promotions.
Translated reviews
Response from Kanata
Hello, Regarding the promotion on sausages, as mentioned, it was valid while stocks lasted. When you contacted us on Sunday, our offices were closed. We took care to respond to you as soon as we reopened on Monday morning. Furthermore, although the promotion on sausages was no longer applicable at that time, you still benefited from a total discount of 117.71€ on your order. We also provided you with the discount code. Additionally, although delivery should normally have been made to a pickup point, we took care to deliver it personally to your mother's home. We believe we did what was necessary on our part, as the significant discount and home delivery constitute, in our eyes, an important commercial gesture. We want to emphasize that we take special care to satisfy our customers and respond to their requests as quickly as possible. We are delighted that the quality of our products, their design, packaging, and delivery fully satisfied you. Best regards, The Kanata team
G
G L.
Rating: 3 out of 5
following a purchase from 07/10/2024
everything was fine until this order, delivery time not respected, no tracking number no news from the carrier, really disappointed
Translated reviews
P
P R.
Rating: 4 out of 5
following a purchase from 05/10/2024
Fast delivery
Translated reviews
B
B R.
Rating: 4 out of 5
following a purchase from 28/09/2024
Fast delivery. Products well packaged.
Translated reviews
C
C F.
Rating: 4 out of 5
following a purchase from 16/09/2024
For the Kanata site, very good, nothing to say, very friendly and very professional.
Translated reviews
L
L D.
Rating: 3 out of 5
following a purchase from 13/09/2024
Package arrived opened, carefully cut on one side as the packaging was too light and thin, the jug suffered! Nice little gloves.
Translated reviews
B
B B.
Rating: 4 out of 5
following a purchase from 06/09/2024
Surprised not to have an invoice
Translated reviews
Response from Kanata
Hello, We do not include invoices or delivery notes in our packages because most of our orders are gifts. Your invoice is available in your personal space on the website. Have a nice day
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2024
Delivery as expected except for missing welcome gift.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2024
Efficient customer service and a quick and compliant shipment to the order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2024
Fast delivery as usual, well-structured website
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2024
Well arrived and in good condition!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2024
Good site, fair prices and timely delivery
Translated reviews
Response from Kanata
Thank you Kevin
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2024
Very high shipping costs
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/04/2024
So far, I had no problem, but there was an error with the delivered item. I checked my order, it was not me who made a mistake.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2024
The packages are perfectly wrapped but the shredded paper leaves a lot of dust on the products and if you are not careful when unpacking, you get it everywhere…
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2024
Easy to order, secure fast delivery, and all items.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2024
Product conforms to our expectations and fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2024
This is my 2nd order on the site, which is very well designed to find what you are looking for. A little disappointment because sometimes you can't find what you came for. I wanted a bottle of sortilege, like in a previous order, but impossible to get it individually this time. Let's see the positive: it gave me the chance to try another brand :)
The delivery is very fast, everything is well packaged, it's a pleasure.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2024
The lollipops were all melted
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2024
Satisfied with the order to delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2024
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2024
Fast delivery, courteous communication for a quality Whisky !! I recommend to enthusiasts!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2024
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2024
Small hiccup in the delivery content: the same reference for 2 different products and did not receive the one ordered. Another small hiccup: the person who took over the issue went on leave without leaving instructions. Call to customer service: very responsive, very friendly, apologized, and made an appreciated commercial gesture
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2024
I am very satisfied with my order.
Translated reviews
Response from Kanata
Thank you for your feedback Conrad
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2024
no response to my questions
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2023
GREAT SELECTION FROM CANADA, PRETTY GOOD PRICES FOR BEER. DOWNSIDE IS THE TRANSPORT WAS HIGH 67EURO TO SHIP TO ROMANIA
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2023
difficulties in addressing the package to a friend.. I had to call to correct the recipient..
Translated reviews
Response from Kanata
Hello, usually our process allows you to easily choose a delivery address different from the billing address. We apologize for the inconveniences encountered and we are constantly striving to improve our system to ensure an optimal customer experience. We are glad to have been able to respond to your call and quickly resolve the issue. Have a nice day, and best wishes. Emilie
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/12/2023
bad taste too much coffee, it should have been specified
Translated reviews
Response from Kanata
Hello, Thank you for your feedback on Sortilège Prestige whisky. We are sorry that its taste did not convince you. You will understand that tastes are personal and can vary. I am at your disposal for further discussion, Best regards Emilie
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2023
Fast shipping and response from customer service. They told me that the package had arrived at the wrong place and I struggled to retrieve it and the person did not have it for Christmas.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2023
Non-existent after-sales service?
Translated reviews
Response from Kanata
Hello, We apologize for the delay in responding to your call. Indeed, during the Christmas period our customer service response time is slightly longer. Please feel free to contact us by email at [email protected] if you have any questions for next time. Best regards, Emilie from KANATA
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2023
The package was not delivered to the indicated address but rather to a distribution center. I don't even know yet if the package has been picked up?
Translated reviews
Response from Kanata
Hello, According to the information provided by our carrier, your package has been delivered to the relay point chosen during your order. It was delivered on December 22. I am at your disposal for any exchange, Best regards, Emilie
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2023
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2023
efficient site and easy to use
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Deutsch 