English 
A
Rating: 4 out of 5
Satisfied with the order overall. 1 bottle was unwrapped at the cork and a few drops leaked. The bottle was not damaged. I still recommend it.
Translated reviews
Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I would have liked to know that the people to whom I was giving the gift did not receive a coupon to pick up the package. I understood quite late that I had to send them my confirmation by email.
Translated reviews
A
Rating: 3 out of 5
On the Kanata site I indicated my address in Canada for the billing address. Later I noticed on the site that the billing address is that of the recipient?
Translated reviews
A
Rating: 4 out of 5
satisfied it was a gift from a Quebecer to a Frenchman
Translated reviews
Response from Kanata
Thank you for your feedback Bruno. Indeed, we are the bridge between Canada and France! Happy New Year and Best Wishes 2023!
A
Rating: 3 out of 5
Ridiculous delivery time.
Translated reviews
Response from Kanata
Hello, Thank you for your feedback. We understand that delays can be extended during holiday periods like Christmas. We can discuss this by sending an email to [email protected] to improve your next experience on our site. Emilie from KANATA Best Wishes 2023!
A
Rating: 4 out of 5
Very satisfied with the products received.
Translated reviews
Response from Kanata
Glad you like it Quentin. Don't hesitate to contact us by phone or email to maximize your experience Emilie from KANATA Best Wishes 2023!
A
Rating: 4 out of 5
It's a gift we haven't tasted yet
Translated reviews
A
Rating: 4 out of 5
The products are good. But I had a problem tracking my package for 5 days.
Translated reviews
A
Rating: 2 out of 5
On my order form, it says bison terrine with lemon, instead I received bison rillettes with lemon. I sent two emails that went unanswered for a long time and I still don't know why I didn't receive the right product.
Translated reviews
A
Rating: 3 out of 5
Very good!
Translated reviews
A
Rating: 3 out of 5
Everything went well with the order and I really like the product.
Translated reviews
Response from Kanata
Hello Amandine, Thank you for your feedback, it makes us very happy!
A
Rating: 4 out of 5
It's perfect, fast delivery. Products well packaged. Plus a little kind note was put on the box by the person who took care of my order. Nothing to complain about. The products are good (beers etc...).
Translated reviews
A
Rating: 4 out of 5
Too bad the gift is 1 beer I ordered 2 packages to give as a gift to my family and no one drinks alcohol. It would be wise to provide a gift that could satisfy the majority like a souvenir (a magnet, a pin, a postcard...) this would avoid disappointments....
Translated reviews
A
Rating: 4 out of 5
Very good products, very fast delivery, an excellent site. Prices a bit high though.
Translated reviews
A
Rating: 4 out of 5
very good
Translated reviews
A
Rating: 2 out of 5
bad surprise, I picked up the poutine directly upon arrival at the relay and the cheese was hot with liquid, even though it wasn't a fresh delivery, the product sent frozen should have still been cold upon arrival!!! I was told that customer service would be notified and since then silence.
Translated reviews
A
Rating: 2 out of 5
Second time there is an error in the order. Another product received... and no response from customer service despite an email sent
Translated reviews
Response from Kanata
Hello Ludovic, We apologize for this malfunction. Indeed, during the move of our warehouses at the end of August and beginning of September, we had an interruption of our customer service messages. I am at your disposal to discuss, Best regards Emilie
A
Rating: 2 out of 5
Order conforms to what I wanted
BUT
Extremely long shipping (10 days) because billing address different from recipient. Impossible to reach anyone from customer service, whether by email, Facebook or phone. I had to threaten to file a dispute via PayPal to get a tracking number but still no contact!!!!!
Translated reviews
BUT
Extremely long shipping (10 days) because billing address different from recipient. Impossible to reach anyone from customer service, whether by email, Facebook or phone. I had to threaten to file a dispute via PayPal to get a tracking number but still no contact!!!!!
Response from Kanata
Hello Magali We apologize for this malfunction. Regarding the delivery time and my lack of response, I think it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata
A
Rating: 3 out of 5
The products are good but there is a bit of a lack of communication about delivery dates... expected 4 days... reality 10 days
Translated reviews
Response from Kanata
Hello Daniel We apologize for this malfunction. Regarding the delivery time, it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata
A
Rating: 4 out of 5
Disappointed that you no longer deliver schouik schouik in Belgium especially since it is still listed on the site.
Translated reviews
Response from Kanata
Hello Patrick, Yes, unfortunately our carrier has stopped fresh deliveries in Belgium. We are trying to find another solution to deliver your favorite cheese. Have a good day Emilie
A
Rating: 4 out of 5
Nothing to say 4
Translated reviews
Response from Kanata
Thank you Remy. Do not hesitate to specify your expectations for the 5 stars. Have a good day. Emilie from Kanata
A
Rating: 3 out of 5
Very satisfied with the products you offer.
However, the Chronopost Pickup delivery person who was too lazy to deliver to the intended place and dropped it off 1 km away is a nightmare.
It's often with them too, every time I order from you it's anxiety.
I would gladly pay more for it to be delivered to my home rather than to a relay point because Chronopost is not reliable!
Translated reviews
However, the Chronopost Pickup delivery person who was too lazy to deliver to the intended place and dropped it off 1 km away is a nightmare.
It's often with them too, every time I order from you it's anxiety.
I would gladly pay more for it to be delivered to my home rather than to a relay point because Chronopost is not reliable!
A
Rating: 4 out of 5
Works well. Price a bit high.
Translated reviews
A
Rating: 4 out of 5
Easy to use
Translated reviews
A
Rating: 4 out of 5
Easy to use site, deadlines respected, package well wrapped!
Translated reviews
A
Rating: 4 out of 5
Speed, meets my expectations
Translated reviews
A
Rating: 3 out of 5
The cheese has exceeded the expiration date
Translated reviews
A
Rating: 4 out of 5
Box filled with small pieces of paper to compact the contents, the package is unlikely to break. A personalized message left by a Kanata employee written on the box, it's cute and it feels good. Only downside, I had ordered a personalized birthday message but they got the names wrong, it's a shame.
Translated reviews
A
Rating: 4 out of 5
Everything would have been perfect if it hadn't been for missing important information... Like on the bison terrines. Which are not made in Canada but in France... Small disappointment at delivery. Aside from this little inconvenience, the terrines are excellent and the wines too
Translated reviews
Response from Kanata
Hello Fabien, we are sorry to know that our indication on the origin of the bison terrines was not clear enough. Indeed, the bison are raised in the Poitou region and the terrines are made there. We will clarify things better. I am at your disposal. Emilie from Kanata
A
Rating: 4 out of 5
Good original products and good service, prices a bit high but it comes from far ^^
Translated reviews
Response from Kanata
Thank you Thibault for your message. We try to keep reasonable prices but indeed the context makes it more difficult... Have a good evening. Emilie
A
Rating: 2 out of 5
Hello, quality product, however the delivery time was very long. It was a birthday gift that I had to give after the event.
Translated reviews
Response from Kanata
Hello Mr. FAY, We are sorry to hear that your order did not arrive on time. The delivery chosen for this order was in Point Relay 6 working days. Can you provide us with more information on the number of days of delay? I will contact the carrier to find out the reasons. I am at your disposal to discuss, Best regards Emilie
A
Rating: 4 out of 5
Navigation on the site: it's simple and clear, the items are sorted under different categories so it's possible to find them through several entries, it's practical; cool delivery, on time, with a little personalized message inside, thank you!
Translated reviews
Response from Kanata
Thank you for your message. Please feel free to specify your expectations to help us aim better for the stars ⭐. Looking forward to hearing from you. Emilie
A
Rating: 4 out of 5
Satisfactory
Translated reviews
Response from Kanata
Thank you for your message. Please feel free to specify your expectations to help us aim better for the 5 stars. Looking forward to hearing from you. Emilie
A
Rating: 4 out of 5
-
Translated reviews
Response from Kanata
Thank you for your message Jean Philippe. Do not hesitate to specify your expectations to help us better aim for the stars ⭐. Looking forward to hearing from you. Emilie
A
Rating: 4 out of 5
It was incredible, the only little thing I could say is that paying by bank transfer takes long to be verified. But overall you are awesome. Great Canadian whiskey.
Translated reviews
A
Rating: 4 out of 5
Nothing to say always well served, fast delivery, excellent product, and always a little surprise on the box always a pleasure to discover it
Translated reviews
A
Rating: 4 out of 5
Quality products, good tastes, I could have given 5 stars, but I did not receive the promised surprise gift despite an unsuccessful complaint
Translated reviews
A
Rating: 4 out of 5
A little late
Translated reviews
A
Rating: 4 out of 5
Good products, top and responsive after-sales service, fast shipping. A bit excessive cost
Overall, a site to recommend
Translated reviews
Overall, a site to recommend
A
Rating: 2 out of 5
On the previous order, different products were delivered than those ordered and difficulties to get a refund...
Translated reviews