Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Glad that our website pleases you. Thank you for your stars Christine. Have a nice day. Emilie from Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2022
the packages are very well protected - and always a little kind word
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Response from Kanata
Yes, the order preparation team loves to send you nice little notes. Thank you Christiane for your kind message.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2022
Order conforms to what I wanted
BUT
Extremely long shipping (10 days) because billing address different from recipient. Impossible to reach anyone from customer service, whether by email, Facebook or phone. I had to threaten to file a dispute via PayPal to get a tracking number but still no contact!!!!!
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Response from Kanata
Hello Magali We apologize for this malfunction. Regarding the delivery time and my lack of response, I think it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2022
very good, fast service as announced and quality products
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Response from Kanata
We try to ship your order within the day. Glad that our work satisfies you. Thank you Dominique. Have a good day. Emilie from Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2022
Everything perfect
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Response from Kanata
Thank you Florence. Enjoy your tasting!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2022
The products are good but there is a bit of a lack of communication about delivery dates... expected 4 days... reality 10 days
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Response from Kanata
Hello Daniel We apologize for this malfunction. Regarding the delivery time, it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
fast service and delivery. I appreciate and recommend this sales professional.
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Response from Kanata
I will pass your message of satisfaction to the whole team. Thank you Jean Michel!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2022
Perfect as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2022
Always on TOP: product, deadline and of course the 'little drawing from the preparer'
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Response from Kanata
Thank you Laurence, I will pass on your satisfaction to our "Picassos". Have a nice day Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2022
very beautiful magnets, well packaged
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Response from Kanata
Hello Jeannine. Glad that you like your order. Thank you for your feedback. Have a nice day. Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2022
Very easy navigation, fast delivery
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Response from Kanata
Thank you Claudine for your stars!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2022
Super fast I recommend
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Response from Kanata
Thank you Luc for your nice message!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/07/2022
Products well received and within the allotted time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2022
Order sent to Polynesia for a gift. Very fast shipping and very careful packaging. Thank you Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2022
very clear it makes you want
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Response from Kanata
Lots of good products to enjoy. Good tasting!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
Top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
Fast order and delivery.
Good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2022
Easy ordering, fair prices, and very fast delivery. Reliable site (several orders already made)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2022
Very competent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
Nothing to say about the site and the team. I had a small issue with the first delivery. The package was marked as shipped but did not arrive. I called Kanata. A very kind person was able to inform me, the package had been broken on the delivery platform. This nice lady restarted the delivery of the package which arrived well this time. Thank you for the responsiveness, listening, and professionalism of the Kanata team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
Easy navigation, fast and pleasant delivery with a nice message inside.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2022
Excellent!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
Very satisfied with the products you offer.
However, the Chronopost Pickup delivery person who was too lazy to deliver to the intended place and dropped it off 1 km away is a nightmare.
It's often with them too, every time I order from you it's anxiety.
I would gladly pay more for it to be delivered to my home rather than to a relay point because Chronopost is not reliable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2022
Beautiful team listening! Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2022
Very good on the service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
Quick
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2022
Very good experience overall. We really appreciated the little personal touches!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
The site is very easy to use, fast delivery and the product well preserved
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/07/2022
fast delivery perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/07/2022
Personalized message with a little moose, when you are a fan of Quebec it matters
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2022
Fast and quality packaging, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2022
The products in the box were varied and all delicious! We really liked the personalized message "The caribou lovers" with the little drawing it was too cute! Thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2022
Products as shown in the photos
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2022
Had to contact customer service because an item was missing from my order. The person on the phone was super pleasant and friendly.
I will reorder in the future I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2022
Very good!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/07/2022
Serious site, fast shipping and a nice little note inside the package. I would recommend on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/07/2022
very good very fast very well packaged no breakage super...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/07/2022
Order compliant, delivery speed is perfect
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