Customer reviews of Kanata

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2022
Easy to use site, a lot of choices, very professional and pleasant customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2022
Received very quickly. Very well packaged with a very nice little message inside. A real pleasure to order from you, I recommend
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Response from Kanata
That's very kind. I will pass your warm message to the whole team. Have a good day. Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2022
The site gets better with the years...
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Response from Kanata
Thank you for your feedback and your opinion on the evolution of the website. We try to take nice photos to showcase the products. I will pass it on to Louise our amateur photographer and to the whole Kanata team (who loves to play models). Have a good day. Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2022
Very easy to order, fast delivery, always a nice little note
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Response from Kanata
I will pass it on to the whole team who will be delighted to know you are satisfied. (especially the order preparers, who love to write and draw) Have a good end of the day. Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2022
Very easy order, very fast delivery, well-packaged bottles
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Response from Kanata
Thank you Claudine, We pay a lot of attention to the packaging, which is all recycled and recyclable. See you soon. Emilie
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2022
Very fast delivery and very well packaged
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Response from Kanata
⭐⭐⭐⭐⭐ thank you for your stars
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2022
Excellent site
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Response from Kanata
Thank you Sylvie ⭐⭐⭐⭐⭐
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2022
Fast delivery, kindness of the people at Kanata
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Response from Kanata
Thank you Simone. I will pass your message to the whole team. It makes us very happy. Have a good day. Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2022
My father was delighted and found the products good.
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Response from Kanata
Thank you Constance! Happy Father's Day to your dad!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2022
Gift given for Father's Day
He loved it
Thank you very much
I recommend 100 %
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Response from Kanata
We are very happy to know that your dad loved your gift! Thank you Emmeline for your warm message
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2022
Fast delivery
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Response from Kanata
Thank you for your stars Cécile
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2022
Perfect. I recommend
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Response from Kanata
Thank you Laure!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2022
Good products, just missing the possibility to import clover honey...
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Response from Kanata
Hello Pierre. Thank you for your message. It is indeed very difficult to import honey. Maybe one day. Have a pleasant end of the day Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2022
5 Star
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Response from Kanata
So Good! Thanks!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Serious packaging. Deadlines respected. Perfect delivery point. Good functioning of the ordering site.
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Response from Kanata
The entire Kanata team thanks you for your satisfaction message. Have a good evening. Emilie
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/05/2022
Hello, quality product, however the delivery time was very long. It was a birthday gift that I had to give after the event.
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Response from Kanata
Hello Mr. FAY, We are sorry to hear that your order did not arrive on time. The delivery chosen for this order was in Point Relay 6 working days. Can you provide us with more information on the number of days of delay? I will contact the carrier to find out the reasons. I am at your disposal to discuss, Best regards Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
Nothing to say, the site is great, the delivery impeccable. Very satisfied.
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Response from Kanata
Thank you for your kind message!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2022
Fast delivery and within the announced deadlines
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Response from Kanata
I will pass your satisfaction on to the whole team and especially to the order preparers. They are on top for quickly shipping orders. Have a nice day. Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2022
Serious site, friendly people, delicious products.
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Response from Kanata
Thank you for your warm message! We are delighted to see that you found satisfaction. Looking forward to preparing a new order for you. Have a nice day. Emilie.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2022
Good presentation, intuitive navigation
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Response from Kanata
Thank you Brigitte for your stars that boost the whole Kanata team. Have a pleasant day. Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2022
Cakes are still as delicate and very good. The package is too small......
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Response from Kanata
Oh yes! I also crack in front of a box of maple cookies.... Thank you Patrick for your message. Have a nice day. Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2022
Very satisfied as usual
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Response from Kanata
5 stars! I pass them on to the whole Kanata team. Thank you Stéphane for your support!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2022
Clear and well-structured site
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Response from Kanata
Thank you Eric for your stars that always make us very happy! Have a nice day. Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2022
Very good service, delivery was more than quick, it was a gift for Father's Day and being abroad I wasn't sure about the deadlines, so it arrived super fast even ahead of time, I am very satisfied, a big well done.
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Response from Kanata
Thank you Aurélie for your kind comment. The whole team was mobilized to ship your gifts so that they would arrive for Father's Day. So it's always a pleasure to know that it went perfectly. Have a great summer. THANK YOU! Emilie
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2022
Always satisfied with our order. Our usual products are still as good and we love discovering new different products with each order even though we haven't tasted all the little new ones yet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2022
Great site, TOP! And on top of that, there are often new products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2022
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2022
Product well received and very well packaged. The little note on the box is very nice at the moment of opening.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2022
Very good service, careful packaging and well-protected products. Thank you for the little note :) I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
What can I say except that everything is perfect as usual, and always the little drawing of the caribou that brings a smile when opening the package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2022
Nothing to criticize
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2022
Always satisfied with my orders at Kanata, gift boxes that please all my loved ones.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
A site with a wide range of products. The Kanata team responds quickly on the phone and gives good advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2022
Perfect order, fast. I loved the little note with the drawing. I will not hesitate to recommend at Kanata!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2022
Fast delivery, good packaging, reasonable shipping costs. I will place more orders!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2022
Always on top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2022
Site quite easy to consult
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2022
Very good products, respect for delivery deadlines.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2022
Very good choice. Honest pricing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2022
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