Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 2, 3 and 5 stars

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Acheteur Vérifié

Published on 03/12/2020 à 12h01 following a purchase from 19/11/2020

Great delivery, great products

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Acheteur Vérifié

Published on 03/12/2020 à 09h58 following a purchase from 06/11/2020

For a gift for my family in France. Great site, friendly people. Very fast delivery, beautifully packaged products, with a message for my parents. This gift is a success! I recommend

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Acheteur Vérifié

Published on 03/12/2020 à 08h54 following a purchase from 11/11/2020

beer orders that require delivery by carrier. But your order was earlier reasonable in this regard! ; )
Looking forward to delivering your next order at home,
The KANATA team

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Acheteur Vérifié

Published on 03/12/2020 à 08h36 following a purchase from 06/11/2020

large

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Acheteur Vérifié

Published on 02/12/2020 à 23h03 following a purchase from 15/11/2020

on the site. For Metropolitan France, they are 5.90€ at a relay point (free from 75€) and 10.99€ at home.
They can be more expensive for

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Acheteur Vérifié

Published on 02/12/2020 à 22h26 following a purchase from 28/11/2020

bug

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Acheteur Vérifié

Published on 02/12/2020 à 22h13 following a purchase from 19/11/2020

Excellent!
Hyper fast delivery.
The only downside, for the price I paid for my entire order, I expected to have free home delivery .. but I was offered 35€ for home delivery ... maybe a formula to reconsider

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Response from Kanata Published on 04/12/2020

Hello,
Thank you for your positive feedback!
Regarding shipping costs, I think it is an error, or a temporary

Acheteur Vérifié

Published on 02/12/2020 à 21h53 following a purchase from 10/11/2020

Fast delivery and products that make you want to buy! Thank you

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Acheteur Vérifié

Published on 02/12/2020 à 21h20 following a purchase from 13/11/2020

VERY GOOD

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Acheteur Vérifié

Published on 02/12/2020 à 20h53 following a purchase from 18/11/2020

Easy order, fast delivery with a nice message written on the box ... top-notch!!

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Acheteur Vérifié

Published on 02/12/2020 à 20h33 following a purchase from 07/11/2020

perfect

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Acheteur Vérifié

Published on 02/12/2020 à 20h31 following a purchase from 20/11/2020

Order arrived the next day, great product! I will order from Kanata again :)

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Acheteur Vérifié

Published on 02/12/2020 à 20h24 following a purchase from 18/11/2020

Delivery time not respected, delivery person without a mask (covid-19 lockdown).

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Acheteur Vérifié

Published on 02/12/2020 à 20h03 following a purchase from 16/11/2020

Great site, lots of choices and very well done packaging, plus fast delivery. I really appreciated the little note from the team on the box :)

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Acheteur Vérifié

Published on 02/12/2020 à 19h36 following a purchase from 14/11/2020

Top delivery, careful and serious work. The products are delicious and delighted the whole family!

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Acheteur Vérifié

Published on 02/12/2020 à 19h34 following a purchase from 12/11/2020

Quality and diversity of products top-notch

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Acheteur Vérifié

Published on 02/12/2020 à 19h31 following a purchase from 05/11/2020

Very good site, order processed quickly and especially good order tracking by email and phone, nothing to complain about and very good product, by the way I recommend for poutine

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Acheteur Vérifié

Published on 02/12/2020 à 19h06 following a purchase from 13/11/2020

Perfect

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Acheteur Vérifié

Published on 02/12/2020 à 18h56 following a purchase from 14/11/2020

I found what I was looking for easily.

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Acheteur Vérifié

Published on 02/12/2020 à 18h53 following a purchase from 18/11/2020

Hello, a bit disappointed with the condition of the maple syrup boxes, out of 6 received boxes, 4 are dented, it's not ideal for gifting!

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Response from Kanata Published on 02/12/2020

Good evening,
First of all, I would like to apologize for the problem encountered.
I am sorry to learn that the cans were damaged during transport. I can guarantee you that they were not shipped to you in that condition.
We check each can before shipping, we pack them individually and secure them in the package. Unfortunately, we are not immune to a fall during transport, which if it does not damage the box can dent cans, crumble cakes, ....
It's a shame you couldn't report it upon opening at the pickup point (as specified on the box), we could have made a CHONO customer service request and compensated you or exchanged the cans in the case of a gift.
I hope we will have the chance to make it up to you on a future order.
Again, our apologies,
Sincerely,
The KANATA team

Acheteur Vérifié

Published on 02/12/2020 à 18h36 following a purchase from 07/11/2020

Very fast and reliable

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Acheteur Vérifié

Published on 02/12/2020 à 18h31 following a purchase from 13/11/2020

It's perfect, I will come back.

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Response from Kanata Published on 02/12/2020

in Montreal, in a big blue sea Boeing ...
Sorry it was too tempting! Good evening,
The KANATA team

Acheteur Vérifié

Published on 02/12/2020 à 18h23 following a purchase from 14/11/2020

Fast, well packaged, careful. I recommend

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Acheteur Vérifié

Published on 02/12/2020 à 18h00 following a purchase from 14/11/2020

Very good service
Super friendly

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Acheteur Vérifié

Published on 02/12/2020 à 17h53 following a purchase from 16/11/2020

Secure site, easy to navigate

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Acheteur Vérifié

Published on 02/12/2020 à 17h51 following a purchase from 08/11/2020

just as hoped

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Acheteur Vérifié

Published on 02/12/2020 à 17h48 following a purchase from 07/11/2020

Serious, fast, in line with what I wanted

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Acheteur Vérifié

Published on 02/12/2020 à 17h45 following a purchase from 14/11/2020

Wonderful team, I had a small special request, the reaction was very quick. The product is particularly high quality and the delivery was very fast. I even received a little note related to my request: adorable.
Thank you!

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Acheteur Vérifié

Published on 02/12/2020 à 17h45 following a purchase from 15/11/2020

The products are of quality and really resemble Quebec products!

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Acheteur Vérifié

Published on 02/12/2020 à 17h43 following a purchase from 16/11/2020

Great. The products are of very good quality with a handwritten note, it was really nice, thank you!

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Acheteur Vérifié

Published on 02/12/2020 à 17h39 following a purchase from 08/11/2020

Perfect. Nothing more to say

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Acheteur Vérifié

Published on 28/11/2020 à 21h59 following a purchase from 11/10/2020

total SATISFACTION-PERFECT, thank you!!

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Acheteur Vérifié

Published on 14/11/2020 à 11h55 following a purchase from 03/11/2020

Very good relationship with the store staff, very responsive and the shipment was careful and fast. I am extremely happy and very satisfied
Perfect

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Acheteur Vérifié

Published on 12/11/2020 à 14h35 following a purchase from 03/11/2020

Top site, serious, ultra responsive to shipping... The person on the phone is very nice, knows what she is talking about!! I will recommend on this site...

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Acheteur Vérifié

Published on 10/11/2020 à 18h31 following a purchase from 03/11/2020

Simple and efficient navigation on the site. Delivery on time with a nice little note written on the box each time.

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Acheteur Vérifié

Published on 10/11/2020 à 18h24 following a purchase from 05/11/2020

For me, THE site to order your products made in Quebec! Always fast delivery, package wrapped with a lot of care, including a nice little note! The quality-price ratio is very good, and above all, the products too!! In short, I have ordered several times, and I will continue! Thank you Kanata!

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Acheteur Vérifié

Published on 10/11/2020 à 17h58 following a purchase from 05/11/2020

The site is simple and clear, well compartmentalized.

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Acheteur Vérifié

Published on 09/11/2020 à 15h48 following a purchase from 03/11/2020

Quality products, quick response, nice little message upon receipt. Impeccable!!

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Acheteur Vérifié

Published on 09/11/2020 à 10h33 following a purchase from 01/11/2020

Order placed on Sunday and received on Wednesday! It's perfect! Perfect packaging with the little note that warms the heart! I remember and I will recommend :)

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Acheteur Vérifié

Published on 08/11/2020 à 18h24 following a purchase from 01/11/2020

Fast shipping and in perfect condition

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