Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Site ok.
But delivery method and bottle protection need to be reviewed.
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Response from Kanata
Hello, We are sorry that your first package was damaged during delivery. During the end of year period, packages can be mishandled by delivery services. However, we strive to protect our bottles as best as we can during shipping. Despite the inconveniences related to delivery, we sincerely hope that you still enjoyed the beers you received. Best wishes! Emilie
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2023
The products are very good and the prices are interesting.
The issue is the packaging. On one of my 2 orders, I received a package that was perfect on the outside but inside, the packets of cookies had been forced in.
No possibility to protest the sales conditions require opening the package at the parcel relay. This is something no one does with a package that is perfect on the outside
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Response from Kanata
Thank you for your feedback and understanding I will pass it on to the shipping department to find a packaging solution regarding the cookies Have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/09/2023
Hello, the package arrived at a relay located 45 minutes by car. It was not in the establishment indicated on the package. No damage to report despite everything.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2023
I always have a bit of trouble finding my products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2023
The package never arrived at the drop-off center proposed by Kanata. The refund was made as soon as it returned to Kanata. Kanata assured me that they are not responsible for the transport service, I disagree because it is indeed the sender who chose the carrier and trusts them.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2023
An increasingly rich site... some tabs are becoming difficult to 'join'. Thank you for the content, but the ergonomics of the submenus could be improved. It's the price of success in a way? We still love you, but please make a little effort on this point, if possible!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2022
This is the second time I order and it's the second time that one item is changed without informing me and that I paid for!!
I sent 2 complaint emails on the site recently and received no response.
I am still waiting for the Metal moose on The loose plaque to this day as I never received it and I paid. It's a Christmas gift!!!
On my first order, it was an amber flint that I never received!!!
A dissatisfied customer.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2022
Mixed review. I must say that the delivery by Chronopost brings down the score given that with a delay of 96 hours I requested a cancellation and a refund of my order to see as it has not been done to this day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2022
Happy with the quality of the team but on the other hand the product received (Sortilège whisky 750cl) was leaking. The bottle in a horizontal position lets a very slight amount of whisky flow out making the bottle sticky. While the bottle is new, unopened with the plastic sealing the cork. Already losing product, it's borderline when giving a gift.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2022
On the Kanata site I indicated my address in Canada for the billing address. Later I noticed on the site that the billing address is that of the recipient?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2022
Ridiculous delivery time.
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Response from Kanata
Hello, Thank you for your feedback. We understand that delays can be extended during holiday periods like Christmas. We can discuss this by sending an email to [email protected] to improve your next experience on our site. Emilie from KANATA Best Wishes 2023!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2022
On my order form, it says bison terrine with lemon, instead I received bison rillettes with lemon. I sent two emails that went unanswered for a long time and I still don't know why I didn't receive the right product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
Very good!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/09/2022
Everything went well with the order and I really like the product.
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Response from Kanata
Hello Amandine, Thank you for your feedback, it makes us very happy!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/09/2022
bad surprise, I picked up the poutine directly upon arrival at the relay and the cheese was hot with liquid, even though it wasn't a fresh delivery, the product sent frozen should have still been cold upon arrival!!! I was told that customer service would be notified and since then silence.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/09/2022
Second time there is an error in the order. Another product received... and no response from customer service despite an email sent
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Response from Kanata
Hello Ludovic, We apologize for this malfunction. Indeed, during the move of our warehouses at the end of August and beginning of September, we had an interruption of our customer service messages. I am at your disposal to discuss, Best regards Emilie
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/08/2022
Order conforms to what I wanted
BUT
Extremely long shipping (10 days) because billing address different from recipient. Impossible to reach anyone from customer service, whether by email, Facebook or phone. I had to threaten to file a dispute via PayPal to get a tracking number but still no contact!!!!!
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Response from Kanata
Hello Magali We apologize for this malfunction. Regarding the delivery time and my lack of response, I think it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2022
The products are good but there is a bit of a lack of communication about delivery dates... expected 4 days... reality 10 days
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Response from Kanata
Hello Daniel We apologize for this malfunction. Regarding the delivery time, it is linked to the fact that we suspended our activity and shipments for a few days at the end of August, during the move of our warehouses. Indeed, we have expanded our premises. I am at your disposal to discuss and find a solution that will satisfy you. Here is my direct line: 07 68 03 80 82. Looking forward to exchanging. Emilie from Kanata
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
Very satisfied with the products you offer.
However, the Chronopost Pickup delivery person who was too lazy to deliver to the intended place and dropped it off 1 km away is a nightmare.
It's often with them too, every time I order from you it's anxiety.
I would gladly pay more for it to be delivered to my home rather than to a relay point because Chronopost is not reliable!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2022
The cheese has exceeded the expiration date
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/05/2022
Hello, quality product, however the delivery time was very long. It was a birthday gift that I had to give after the event.
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Response from Kanata
Hello Mr. FAY, We are sorry to hear that your order did not arrive on time. The delivery chosen for this order was in Point Relay 6 working days. Can you provide us with more information on the number of days of delay? I will contact the carrier to find out the reasons. I am at your disposal to discuss, Best regards Emilie
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/04/2022
On the previous order, different products were delivered than those ordered and difficulties to get a refund...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/03/2022
The site has been modified, less convenient than before. Otherwise, nothing to report.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2022
the speed of shipping, impeccable, but the product quite average !! having lived in Canada, I hoped to find the taste of poutine closer, a bit disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
Phone - I tried several times to call you at the given numbers, but they hang up immediately, even if we can't talk to someone, with the time difference it would have been nice to be able to leave a message. Bank transfer - the postal address of the company was missing, and the postal address of the credit agricultural. So the agricultural transfer did not go through. I cannot give a rating to a product that I chose for third parties, but that I have not received and examined myself.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2022
I usually order from Kanata; very good products; however, shipping costs have become exorbitant, over 8 euros for a package of less than 100 grams; it's significantly more than equivalent merchant sites; my order could wait a few days, no urgency; for 4 packets of herbal tea, that's really too expensive; I will look at the competition; the person I spoke to on the phone told me that it was the same shipping rates everywhere, which is entirely false.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2021
A bit disappointed with the customer service follow-up, I sent a request via the link on the site to which no one responded. There were only 23 packages in the box offered to our family in France.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/01/2022
Fast and efficient service! But two products are missing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2021
Nothing to complain about the products, always of quality. However, the new paper packaging of the chocolate-covered cranberries is too fragile. The 2 bags arrived burst and the cranberries were loose among the packaging confetti!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/08/2021
Not easy when you want to place an order to be delivered as a gift to a recipient different from the person placing the order. I couldn't indicate a few words on the birthday card that I had requested to be included.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/08/2021
Package received quickly but no shipping or consumption date even though it was a defrosted product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2021
Today I just give an average because my order went through the cracks I had to call because no news but once taken care of the service was quick
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Response from Kanata
Hello,
Thank you for your order.
The Kanata team apologizes for the wait for your package.
Hoping to serve you on your next order.
Emilie from Kanata
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/06/2021
Hello, We received 2 bags of 500g instead of 800g.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2021
1st order. In the package, there were among other things 2 bottles of beer, one of which was open and empty.
It was a birthday gift.
Disappointment on my part
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2021
Customer service request but no response..... disappointed
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Response from Kanata
Hello,
Thank you for taking the time to rate your experience and I am sorry that you were disappointed with the handling of your customer service for your order No. 40782 from May 5, as we pride ourselves on responding to all our customers. You can also easily and quickly reach us by phone at 02 97 68 15 27.
Regarding your customer service request, my colleague responded by leaving a message on your voicemail the same day or the day after your email. It seems that you did not receive or listen to this message. On my part, I replied to you on May 19, particularly to explain that the defect of the mug was not one, as they all presented this way. The letters faded in places were worked to give it a vintage look. This is also specified on the product sheet.
I hope we will have the opportunity to prepare another order for you. And if by chance you need to reach us, do not hesitate to contact us by phone. We respond faster.
Have a good weekend,
The KANATA team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2021
Very satisfied with the quality of the product. However, I had tried to contact you before but received no response. Then we had requested home delivery but had to pick it up at a relay quite far from our home (and additionally paying contrary to what was displayed on the site). Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2021
It drops a bit
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2021
My order was only processed after a follow-up
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2020
Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2020
Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.
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Response from Kanata
Hello,
And thank you for taking the time to give your opinion on your orders. First of all, I thank you for trusting us for this lovely gesture.
Regarding the two orders that took a little longer to arrive, as shown in the package tracking, they were ready to be shipped on December 18. Unfortunately, during this very busy period, it can happen that our carrier cannot take all the packages during pickup. The carriers' platforms have quotas for packages, above which packages can no longer be processed. That is why we indicated on our site that the deadlines could no longer be guaranteed. Your package was shipped on Monday the 21st, delivered on the 22nd, so in 24H.
I am sorry that you were disappointed, but I can assure you that we did our best to ship your orders quickly during this busy period.
I hope at least that the happy recipients were touched by your gesture!
Have a nice week and a happy new year ahead.
The KANATA team
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