Customer reviews of Kanata

4,8 /5

Based on 5 064 published reviews

5 4 488 89% 4 393 8% 3 96 2% 2 46 1% 1 41 1%

Summary of reviews

Kanata consistently delivers excellent products with careful, secure packaging and fast delivery, often arriving on time and in pristine condition. The shopping experience is smooth, with easy site navigation, reliable handling of orders, and thoughtful touches like personalized notes and small gifts in packages. Customers praise the quality and variety of Canadian-made items, reliable service, and prompt, friendly support. Overall, the store earns strong satisfaction and high recommendations from buyers.

Reviews 2, 4 and 5 stars

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Acheteur Vérifié

Published on 13/07/2017 à 00h45 following a purchase from 07/06/2017

Be careful with the chosen product but the after-sales service is terrible!!! My husband is Canadian so we know what maple sugar candies should look like... the product received (to give as a gift) was whitish and hard as concrete; call to Kanata: that's how it was, it was hot. And nothing else so product to the trash.

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Response from Kanata Published on 13/07/2017

Hello Carine, Thank you for your feedback and your message... although we obviously regret that your review is harshly affected by your negative experience with one of the purchased products. Each producer has their own recipe for maple syrup candies and we are sorry that these do not meet your expectations and the other candies you may have tasted in Canada. Our producer, the maple grove of La Ferme Martinette based in Coaticook, Quebec, pays particular attention to the artisanal production of its candies, which are fragile products. They can therefore sometimes be subject to crystallization (a slight whitening of the candy, which obviously does not affect their delicious taste). Hoping to win back your taste buds with other Quebec delicacies, sweet or savory, we remain at your complete disposal for any questions or comments. Have a great day, The Kanata team.

Acheteur Vérifié

Published on 13/07/2017 à 00h04 following a purchase from 04/07/2017

Fast delivery. Fair prices. Good products.

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Acheteur Vérifié

Published on 12/07/2017 à 23h49 following a purchase from 14/05/2017

I have been shopping at Kanata for a long time and I have always been very satisfied with their services. The products are of very good quality and the customer service is excellent. Delivery is fast and the packages are very well packaged. I would recommend you. Thank you very much

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Acheteur Vérifié

Published on 12/07/2017 à 23h45 following a purchase from 02/06/2017

The reference in the matter.

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Acheteur Vérifié

Published on 12/07/2017 à 23h39 following a purchase from 24/05/2017

very good products, very easy order, easy site, quick reception, very careful packaging, I recommend

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Acheteur Vérifié

Published on 12/07/2017 à 23h32 following a purchase from 05/05/2017

Very well ordered, processed quickly

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Acheteur Vérifié

Published on 12/07/2017 à 23h13 following a purchase from 13/06/2017

Very good, impeccable delivery, I recommend

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