Customer reviews of Kanata

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 2, 4 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2022
Fast delivery
Without any issues
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2022
An easy-to-use site with many quality products
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2022
Serious site that does not hesitate to call you in case of delivery problem, which was my case.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2022
On my order form, it says bison terrine with lemon, instead I received bison rillettes with lemon. I sent two emails that went unanswered for a long time and I still don't know why I didn't receive the right product.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2022
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2022
Fast and compliant reception
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2022
Easy navigation and package arrived very quickly
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2022
Careful package. Fast shipping. Nice little note wishing us a "good poutine".
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2022
Serious site. Correct quality price ratio. Fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2022
Easy to use site, fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2022
As usual, nothing to say, everything is perfect, thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2022
Thank you for the little thank you, very nice intention. Very fast delivery very well packaged. Everything is perfect. Thank you for your seriousness!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2022
Excellent shop, careful package and high quality products
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2022
I order once a year just before the holidays and as usual the package arrived very quickly with a little extra attention. Well protected package.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2022
Easy navigation. Good products. A bit of Quebec at home
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2022
Delivery on time. Excellent quality products identical to those found in Quebec!!!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2022
A great site that brings Canada to us. Top delivery and very well protected (presence of bottles in our order). Thoughtful dedication from Ewen the caribou. Great site, I recommend 100% if you want to find Canada at home
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2022
Great flag thank you!
Translated reviews
Response from Kanata
Thank you Sylvain for your positive feedback
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/11/2022
I was skeptical when I saw the post on Facebook and reassured when I saw that I could pay via Pay Pal.
I will recommend products while waiting to return to Quebec
Translated reviews
Response from Kanata
Hello Daniel, We offer several payment methods including Paypal. Our card payments are processed by Credit Agricole du Morbihan (our warehouses are in Brittany) Thank you for trusting us... I hope you can return to Quebec soon. Have a nice day. Emilie
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2022
second time we order from Kanata, we are very happy
very good customer service
Translated reviews
Response from Kanata
★★★★★ Thank you Camille!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2022
Perfect
Translated reviews
Response from Kanata
★★★★★ Thank you Jennifer for your stars
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2022
Always top service and products. Very fast delivery!
Translated reviews
Response from Kanata
We try to process all orders on the same day. Thank you for your feedback Muriel
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2022
Great delivery plus a very nice little attention from Ewen the Caribou. Thank you very much, very nice
Translated reviews
Response from Kanata
I am jealous.... Ewen is the most talented at drawing Caribous! I will pass it on to him. Thank you for your warm message Julien. Have a nice end of the day. Emilie
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2022
Always on top!
Translated reviews
Response from Kanata
Thank you Natasha for these beautiful stars that please us and support us! Have a nice end of the day. Emilie
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2022
Very well done, with choice
Translated reviews
Response from Kanata
★★★★★ Thank you Jean Michel. Have a good holiday season! Emilie
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2022
Perfect and fast delivery
Translated reviews
Response from Kanata
Thank you Catherine. Have a good end of year celebration
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
In line with our expectations
Translated reviews
Response from Kanata
★★★★★ Thank you Annie
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2022
Very happy with the quality of the products and the handling of the order, from preparation to delivery.
Translated reviews
Response from Kanata
I will pass your satisfaction message to the whole team. Thank you Marie Ange!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2022
XXXXX
Translated reviews
Response from Kanata
Thank you Daniel!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/10/2022
Fast delivery and in very good condition... well packaged for the bottles ... I am very pleased ...
Translated reviews
Response from Kanata
We recycle all our boxes to pack your bottles. A recycled and recyclable packaging. Our environmental impact is at the heart of our activity. Our project for 2024: to import by sailing boat! Thank you Nathalie for your support!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2022
Fast and efficient service! I recommend and will recommend on the site :)
Translated reviews
Response from Kanata
A big thank you Christian. I will pass it on to the whole team. Have a nice day. Emilie
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2022
Fast delivery, excellent products well packaged and very well protected with a nice note with each order.
Translated reviews
Response from Kanata
To convey a bit of our good mood in your packages... to make you smile when you open it. That's our goal! Successful! Thank you Muriel for your warm feedback
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2022
Trusted site, fast shipping and careful packaging
Translated reviews
Response from Kanata
Thank you Jennifer
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/10/2022
No problems, it's good
Translated reviews
Response from Kanata
Thank you Christina for your feedback. Have a nice day
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/10/2022
Great as usual
Translated reviews
Response from Kanata
Thank you for your loyalty Nathalie
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2022
Perfect! Great products, impeccable delivery. I recommend +++
Translated reviews
Response from Kanata
⭐️⭐️⭐️⭐️⭐️ Thank you Frédérique
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/10/2022
Everything was perfect as usual!
Translated reviews
Response from Kanata
Thank you Laurence for your message
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/10/2022
Never disappointed, very good products, well packaged, fast delivery, a nice little message. I recommend.
Translated reviews
Response from Kanata
⭐️⭐️⭐️⭐️⭐️ A big thank you Danièle for your kind message. I will pass it on to the whole team. Have a nice day
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/10/2022
Thank you, we were very touched by the little personalized note inside the package!
Translated reviews
Response from Kanata
Hello François for your feedback. Indeed, all the order preparers are very invested in the proper realization of your packages or gifts. They do not have the opportunity to meet you, so a message or a drawing is their way of greeting you. I will pass on your kind message. Have a nice day. Emilie
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2022
Great site, you can find plenty of Canadian products, especially real maple syrup of excellent quality and gluten-free pancake mixes, the best because I am intolerant.
Easy navigation on the site and very fast shipping and delivery
Translated reviews
Response from Kanata
Thank you Agnès for your positive feedback. We try to offer a wide range, including gluten-free. If you have other gluten-free products you would like to find, please let us know. Have a nice day. Emilie
We use cookies for audience measurement and improving user experience.