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Rating: 5 out of 5
Speed of delivery. Excellence of the received products
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 2 and 5 stars
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Rating: 5 out of 5
Bravo for your efficiency
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Rating: 5 out of 5
excellent
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Rating: 5 out of 5
What a good idea to be able to send Quebec products to family remaining in France without having to worry about customs!
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Rating: 2 out of 5
Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.
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Rating: 2 out of 5
Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.
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Response from Kanata
Hello,
And thank you for taking the time to give your opinion on your orders. First of all, I thank you for trusting us for this lovely gesture.
Regarding the two orders that took a little longer to arrive, as shown in the package tracking, they were ready to be shipped on December 18. Unfortunately, during this very busy period, it can happen that our carrier cannot take all the packages during pickup. The carriers' platforms have quotas for packages, above which packages can no longer be processed. That is why we indicated on our site that the deadlines could no longer be guaranteed. Your package was shipped on Monday the 21st, delivered on the 22nd, so in 24H.
I am sorry that you were disappointed, but I can assure you that we did our best to ship your orders quickly during this busy period.
I hope at least that the happy recipients were touched by your gesture!
Have a nice week and a happy new year ahead.
The KANATA team
And thank you for taking the time to give your opinion on your orders. First of all, I thank you for trusting us for this lovely gesture.
Regarding the two orders that took a little longer to arrive, as shown in the package tracking, they were ready to be shipped on December 18. Unfortunately, during this very busy period, it can happen that our carrier cannot take all the packages during pickup. The carriers' platforms have quotas for packages, above which packages can no longer be processed. That is why we indicated on our site that the deadlines could no longer be guaranteed. Your package was shipped on Monday the 21st, delivered on the 22nd, so in 24H.
I am sorry that you were disappointed, but I can assure you that we did our best to ship your orders quickly during this busy period.
I hope at least that the happy recipients were touched by your gesture!
Have a nice week and a happy new year ahead.
The KANATA team
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Rating: 5 out of 5
A very fast delivery with a little note written on the box that made us smile, an order that met our expectations, very good products that remind us of our trip. I highly recommend you
A small bug on the site during the order but nothing that prevented it from being processed.
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A small bug on the site during the order but nothing that prevented it from being processed.
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Rating: 2 out of 5
No description of the 24 products in the pack at 85 euros.. We don't really know what we are sending.
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Response from Kanata
Hello
And thank you for taking the time to give your opinion on the order.
Regarding the reference you ordered, it is 24 SURPRISE GIFTS, which explains why the package is not detailed! However, you still had some clues with the photos of the items present, and the way they would be packaged.
Each item was wrapped in a gift bag for the surprise effect. This allowed them to be placed under the tree or hidden in the house.
Regarding the message for Laure, it was actually a message that each preparer takes the time to write by hand in all our packages for the recipient, sometimes accompanied by a smiley or a drawing for those who can draw! ;) So it was Laure who took care to prepare the package for your friends.
Glad that the tasting went well & Thank you for trusting us!
Have a nice week and a happy new year ahead.
The KANATA team
And thank you for taking the time to give your opinion on the order.
Regarding the reference you ordered, it is 24 SURPRISE GIFTS, which explains why the package is not detailed! However, you still had some clues with the photos of the items present, and the way they would be packaged.
Each item was wrapped in a gift bag for the surprise effect. This allowed them to be placed under the tree or hidden in the house.
Regarding the message for Laure, it was actually a message that each preparer takes the time to write by hand in all our packages for the recipient, sometimes accompanied by a smiley or a drawing for those who can draw! ;) So it was Laure who took care to prepare the package for your friends.
Glad that the tasting went well & Thank you for trusting us!
Have a nice week and a happy new year ahead.
The KANATA team
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Rating: 5 out of 5
5 stars
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Rating: 5 out of 5
Trustworthy and serious site
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Rating: 5 out of 5
Excellent site.
I am on my 2nd order and I have never been disappointed.
I recommend it with my eyes closed.
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I am on my 2nd order and I have never been disappointed.
I recommend it with my eyes closed.
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Rating: 5 out of 5
Customer service is attentive
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Rating: 5 out of 5
After a first failed shipment, you managed to bounce back with great professionalism and thus meet my expectations 100%
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Rating: 5 out of 5
Very professional. Order arrived very quickly and in perfect condition with little personalized messages inside! Thank you very much!
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Rating: 5 out of 5
Everything is perfect as always. Being of Quebec origin, this is the site where I find comfort with real good maple syrup.
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Rating: 5 out of 5
No change from my last comments. Everything is going well and the packages arrive in very good condition. Products as good as expected. 'What else?', Clooney would say :P
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Rating: 5 out of 5
What a pleasure to find Canadian products...... accompanied by a nice little note for Christmas. Thank you from the bottom of my heart
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Rating: 5 out of 5
Thank you to Noé for kindly wishing us a happy birthday by writing it on the shipping box. It touched us.
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Rating: 5 out of 5
Kanata is always very good, I never have the slightest problem, I can only give a good rating
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Rating: 5 out of 5
Fast order, delivered very quickly with a little 'Merry Christmas' from Sam! Thank you for your efficiency and happy holidays to you!
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Rating: 5 out of 5
delivered the next day in good condition; couldn't be better
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Rating: 5 out of 5
Very good experience, fast and careful delivery. Products meet my expectations.
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Rating: 5 out of 5
Quality products, in accordance with the description.
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Rating: 5 out of 5
products, packaging, shipping, everything perfect, even the little personal message added at the time of the order that we find in the package.
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Rating: 5 out of 5
Everything was perfect. I recommend
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Great service, quality products, fast delivery, our families in France were delighted to have a bit of Canada for Christmas, instead of being able to travel, we are eagerly awaiting even more choices in products
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Rating: 5 out of 5
Order arrived very quickly and in perfect condition. Quality products. I recommend this site 100%
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Rating: 5 out of 5
Fast delivery, the maple tea is excellent, I haven't had time to taste the other products yet
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Rating: 5 out of 5
From ordering to delivery, everything is perfect, with a nice note when opening the box. Merry Christmas to them too.
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Rating: 5 out of 5
As always excellent service. Never any problems with Kanata. Delicious products from Canada.
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Rating: 5 out of 5
Very good site, well made, easy to navigate
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Rating: 5 out of 5
Simple, very pleasant, there is almost always someone online if you need advice or if I have a question.... Perfect
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Rating: 5 out of 5
Easy to use, products are categorized, the site is very pleasant. Well done
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Rating: 5 out of 5
A wide choice of products, a pleasant and efficient team
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Rating: 5 out of 5
I will come back :)
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Rating: 5 out of 5
It was perfect, the site is easy to use and the order arrives as expected on time, thank you very much!
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Rating: 5 out of 5
Flawless customer service
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Rating: 5 out of 5
Still very satisfied
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Rating: 5 out of 5
Second delivery, and it arrived in a very short time (a few days) despite the period! My parents will be delighted to enjoy good Quebec products thanks to you! Thank you!
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