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S
Rating: 5 out of 5
Very good
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 2 and 5 stars
Reset filtersC
Rating: 5 out of 5
Thank you very much and the little personalized drawing was very appreciated!
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S
Rating: 5 out of 5
I recommend
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S
Rating: 5 out of 5
Too bad the shipping costs to Belgium are so high and there is no possible pickup point.
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L
Rating: 5 out of 5
Website with a huge selection, friendly and available team. I recommend!
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P
Rating: 5 out of 5
Top grocery store with very good products
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N
Rating: 5 out of 5
Packaging done with great care! I highly recommend. Very satisfied
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C
Rating: 5 out of 5
Everything 5/5… to recommend
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S
Rating: 5 out of 5
As usual, the order is perfect!
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D
Rating: 5 out of 5
thanks to Émilie who was able to resolve the difference between me and the useless GLS.
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C
Rating: 5 out of 5
Very wide choice, package well protected (thank you for the little note, it's always nice). I am perfectly satisfied with the fast shipping and the person to whom this gift was intended loved it and assured me that it was the same taste as in Canada. I think I will get poutine cheese next time. Thank you again
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M
Rating: 5 out of 5
Despite the problem with the damaged package at Chronopost, I received the second package very quickly and just before Christmas. Something I did not expect.
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E
Rating: 5 out of 5
Very professional site, super staff on the phone, delivery perfect and on time, I recommend the products are excellent
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G
Rating: 2 out of 5
I requested home delivery for my elderly parents, unfortunately the package was dropped off at a delivery point elsewhere and it was very difficult to retrieve it.
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Response from Kanata
Hello, We received feedback from the carrier regarding your delivery here it is: "Hello, You indicated that your package no. 00KG1WY6 was not delivered to your client. Your client was unavailable when our driver passed on 17.12. It was dropped off at a Pickup Point so that it remains available for your client. Best regards, Veronique Customer Relations Shipper - Centre Ouest" Have a nice day, Emilie from KANATA
S
Rating: 5 out of 5
Good product well packaged arrives very quickly
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E
Rating: 5 out of 5
Very satisfied with everything
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V
Rating: 5 out of 5
I came to pick up my order at the store, the signage to access it is not very visible, a small point to work on.
Otherwise, very friendly seller.
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Otherwise, very friendly seller.
D
Rating: 5 out of 5
The site is very well done. You can find the products very easily
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A
Rating: 5 out of 5
Good products.
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B
Rating: 5 out of 5
Very well done
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M
Rating: 5 out of 5
It's always impeccable
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T
Rating: 5 out of 5
Perfect transaction.
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C
Rating: 5 out of 5
Order received very quickly, good surprise
Excellent and varied products
Thank you to the team
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Excellent and varied products
Thank you to the team
C
Rating: 5 out of 5
Delivery was perfect! Item well wrapped!
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O
Rating: 5 out of 5
Great, everything is easy, fast, clear, and of quality.
Thank you
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Thank you
P
Rating: 5 out of 5
Very fast shipping even though the carrier did not meet the deadlines.
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A
Rating: 5 out of 5
Clear site and easy navigation, careful and fast delivery.
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L
Rating: 5 out of 5
Entire order arrived on time
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C
Rating: 5 out of 5
As with every order, total satisfaction in terms of product quality, the attentiveness of the advisors, and the careful packing of the packages!
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P
Rating: 5 out of 5
Perfect and fast.
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F
Rating: 5 out of 5
Bottle replaced very quickly.
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L
Rating: 5 out of 5
Very good products at reasonable prices. Fast delivery.
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A
Rating: 5 out of 5
I liked the welcome that was reserved for me.
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M
Rating: 5 out of 5
Fast delivery, the person managing the orders is very attentive and very responsive.
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J
Rating: 5 out of 5
Fast and compliant delivery. Thank you for the little note.
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S
Rating: 2 out of 5
Very disappointed with the reception of my two Maple Canes totally dented. The packaging was perfect but the canes must have already been like that before shipping.
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Response from Kanata
Hello, we are sincerely sorry to learn that your maple canes arrived damaged. They left our warehouses intact. After checking, our supplier had recently modified the container, which turned out to be more fragile. As soon as we noticed this, we switched back to sturdier canes to prevent this from happening again. In order for our after-sales service to process your request, we invite you to send us photos by email at [email protected] Thank you for your understanding. The Kanata team.
S
Rating: 5 out of 5
Order received quickly. Clean and secure packaging. Quality products.
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D
Rating: 5 out of 5
delivered on time
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R
Rating: 5 out of 5
very simple and without problems
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A
Rating: 5 out of 5
Fast delivery and pleasant and efficient CBD staff
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