Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
super, very nice and accommodating angelique, well done
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Response from Kanata
Thank you very much, it is always a pleasure!
On our side, the whole Kanata team wishes your student great success in their cooking test and a beautiful showcase of the famous Crisp Pepper or Dune Pepper. We are waiting for the photos! ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2019
Very well packaged product, no problem at reception.
I recommend!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2019
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2019
Serious site ordered on Thursday and at the relay point by Saturday. Fast and efficient, I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2019
Everything was perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2019
Once again just perfect it's really pure happiness!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2019
Super nice!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2019
Canada at a simple click, serious site you are delivered very quickly, the products are delicious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2019
interesting but the preparation of the almond crusted salmon recipe... does not correspond at all to the product and impossible to get the real recipe on your site!
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Response from Kanata
Hello, and thank you for your feedback.
There seems to have been a small printing issue with the recipes. We are sorry about that!
Please find below the link for the salmon recipe:
https://www.unibroue.com/fr/bouffe/saumon-en-croute-amandes-chutney-tomates-aux-epices-don-dieu/263
And the one for the chocolate cranberry cereal bars:
https://mag.kanata.fr/gastronomie/recettes-du-quebec/recette-de-barres-de-cereales-aux-canneberges-et-chocolat.html
We renew our apologies and wish you a good tasting!
Sincerely, The Kanata team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2019
nothing to report, always very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2019
I have been ordering from you for several years
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2019
everything perfect. recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2019
Quality of the site and service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2019
Very responsive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/04/2019
Well thank you, I will not hesitate to call on you AGAIN however I hope NOT to be flooded with your advertising.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2019
serious site and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2019
Well received on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2019
Several orders already made and always very satisfied. Fast shipping and perfectly packaged products. The products I ordered (maple syrup) are excellent.
I recommend this site+++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2019
impeccable service and quickly delivered order
but very expensive products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2019
Speed in delivery times.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2019
Safe and fast site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2019
Serious and competent site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2019
I refused the order due to a broken bottle.
I am now waiting for you to send me a package in good condition.
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Response from Kanata
Hello,
First of all, we would like to apologize for this inconvenience. We pack our orders with great care. Some customers even complain that we use too much packaging in our boxes! (Note that we use many recyclable and/or recycled materials).
Unfortunately, we cannot be responsible for the handling that the carrier subjects our packages to.
On the Chronopost tracking, we just saw that your package was refused. We are making a compensation request to their service and we will send your package as soon as possible, today or tomorrow.
We will keep you informed of its tracking number.
We renew our apologies and wish you a good day!
Best regards,
The Kanata customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/04/2019
The products are of average quality and too expensive for the quantities (in grams) sold, other brands sell the same products under different names much cheaper, a bit disappointed!
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Response from Kanata
Hello,
We are sorry that you are disappointed with your order on our site, especially since we were, I think, responsive regarding the error you made on your delivery choice by offering you a quick solution.
Regarding the price of our products, we have chosen our producers with whom we have been working for several years for some since the beginning, for the quality of their products, but also for the human adventure and the values that accompany them (hand-picking, family project, associative, ...). This choice has a cost that we assume. And the positive feedback from our customers for over 20 years makes us say that we did well. Moreover, many products are processed without additives, which makes them more expensive than others.
We hope that your love for Quebec gastronomy will not hold it against us. Best regards, The KANATA team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2019
Nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/04/2019
Super and very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2019
Order arrived very quickly, it's perfect. Finally I find the Inuit herbal tea with an incomparable taste! Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2019
Everything is ok, fast delivery. Good products. It's very convenient when you forgot or couldn't bring back products from Quebec.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2019
There is a choice, even if it is not always in stock...
A site to discover some Canadian products, including for my part, maple syrup, which has *really* nothing to do with the one bought in supermarkets in France!!
And to see the differences I even tested the 3 different qualities: golden, amber, and dark....what a treat!!
easy ordering, very fast delivery, good protection in packaging, products corresponding to the order. super!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2019
cool
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2019
serious site. order always in order. Moreover, I have been a customer for some time and have never had a problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2019
Fast shipping
Well packaged
Quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2019
ordered beers and everything arrived in Iceland. excellent service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2019
fast delivery, compliant with a gift, thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2019
I had requested to be notified as soon as the product was available: that was done. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2019
Very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2019
Bottles very well packaged. Everything arrived in very good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2019
Products meet my expectations and express shipping.
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