Customer reviews of Kanata

exaggerated prices! many products are more than average!

The boxes of the cider bottles are worn at the corners and two of them have creases all along. Impossible to offer these bottles in their boxes.

3 cans to throw away because of bad condition and the customer service return is a 10% discount on the next order while the coupon included in the package is already 10% so no commercial management

Prices not great and extremely disappointing delivery. Order placed at the end of December, the site promises delivery to a relay "within 1-3 days". Even considering the holidays, it's January 10th, so 6 days after January 4th (first business day). Very frustrated by this experience.

I requested home delivery for my elderly parents, unfortunately the package was dropped off at a delivery point elsewhere and it was very difficult to retrieve it.

Very disappointed with the reception of my two Maple Canes totally dented. The packaging was perfect but the canes must have already been like that before shipping.

delivery with 6 cans of dented maple syrup, and yet the cardboard packaging was in perfect condition
impossible to check the products before validating the delivery
unsatisfactory commercial return

I wanted to try Kanata for a gift, as there were some beers I didn't know.
Chronopost delivery made 15 km from the final recipient, without explanation from the delivery person. I asked Kanata to get in touch with Chronopost because the buyer has no recourse against Chronopost (Kanata is the client).
Moreover: one of the beers was damaged (leaking can emptying in the package). I reported it to Kanata: no response!
This will be my last order with them.

If Kanata remains a decent company, the deliveries really leave something to be desired. Chronopost is never on time. Already, they receive the package, and almost within the hour, they send a message about a 'problem that will delay the delivery', if that's not messing with people. And for my part, they managed to send my package to Bastia, while I am indeed in the south, but in Montpellier. The package stayed all weekend, delaying another already delayed package by 3 days. I was planning a Poutine with my friends for New Year's: ordered on the 25th (so from the 26th to the 31st), and seeing the package stuck in Corsica, I urgently reordered on the 28th for the 31st, at a high price (as much for the order as for the shipping costs). Nothing arrived in the '24/48 hours announced'. I had to rush on the 31st to buy some Tome for my New Year's Eve. Everything arrived on Thursday the 3rd. Now at Kanata, you have to hit on their delivery company, I am personally unhappy with it and not particularly with Kanata.

A bottle was broken upon delivery. I sent an email about this over a week ago and no one has replied. Too bad, the products are good but customer service leaves something to be desired.

bad taste too much coffee, it should have been specified

Non-existent after-sales service?

The package was not delivered to the indicated address but rather to a distribution center. I don't even know yet if the package has been picked up?

Frozen poutine kit product not to be refrozen, too bad, it requires extremely fast consumption or too fast

This is the second time I order and it's the second time that one item is changed without informing me and that I paid for!!
I sent 2 complaint emails on the site recently and received no response.
I am still waiting for the Metal moose on The loose plaque to this day as I never received it and I paid. It's a Christmas gift!!!
On my first order, it was an amber flint that I never received!!!
A dissatisfied customer.

Mixed review. I must say that the delivery by Chronopost brings down the score given that with a delay of 96 hours I requested a cancellation and a refund of my order to see as it has not been done to this day

On my order form, it says bison terrine with lemon, instead I received bison rillettes with lemon. I sent two emails that went unanswered for a long time and I still don't know why I didn't receive the right product.

bad surprise, I picked up the poutine directly upon arrival at the relay and the cheese was hot with liquid, even though it wasn't a fresh delivery, the product sent frozen should have still been cold upon arrival!!! I was told that customer service would be notified and since then silence.

Second time there is an error in the order. Another product received... and no response from customer service despite an email sent

Order conforms to what I wanted
BUT
Extremely long shipping (10 days) because billing address different from recipient. Impossible to reach anyone from customer service, whether by email, Facebook or phone. I had to threaten to file a dispute via PayPal to get a tracking number but still no contact!!!!!

Hello, quality product, however the delivery time was very long. It was a birthday gift that I had to give after the event.

On the previous order, different products were delivered than those ordered and difficulties to get a refund...

The site has been modified, less convenient than before. Otherwise, nothing to report.

Not easy when you want to place an order to be delivered as a gift to a recipient different from the person placing the order. I couldn't indicate a few words on the birthday card that I had requested to be included.

Package received quickly but no shipping or consumption date even though it was a defrosted product.

Hello, We received 2 bags of 500g instead of 800g.

Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.

Hello, two of my three orders were delivered in 5 days while I had paid for an express payment of 24-48h Chronopost. Emails and calls went unanswered. Frustrating and disappointing experience.

No description of the 24 products in the pack at 85 euros.. We don't really know what we are sending.

I have been ordering since last year and I had a wonderful souvenir, the presentation in a wicker box, little packages with numbers that really looked like an advent calendar. I loved it so much that I bought a second box for my sister who is on the other side of France, there was just the card with the message that needed to be refined, otherwise the maple syrup is of good quality and overall I was not disappointed with the content. And this year I ordered with my eyes closed for myself and my sister. What a disappointment when I saw the package, the description of the ad is the same as last year and the same price. No wicker box just a plain cardboard box nothing more, no numbers on the little packages and some gifts very disappointing especially the one that costs $4.50, having 3 times the maple caramel, I would have preferred postcards or a large poster. I called customer service because they were not responding by email, I expressed my dissatisfaction and disappointment especially for the second package which is a gift I am giving to my sister. The person I spoke to on the phone somewhat understood my dismay. I would have said to remove the word box, during the holiday season a box is a nice container not just a plain cardboard which has been corrected on the site, but I did not appreciate at all when they told me: 'I will call you back to see what we can do', only to never call you back and make you look like an idiot by calling them again, to hear that they had no box to replace and even to make a commercial gesture so I bought 2 packages so thank you for understanding my note to you to try to regain my trust. I wish you happy holidays to you and your team

for a gift with a box everything arrives loose!!!!

No tracking 7 days after contact.

I ordered gift baskets and everything arrived loose... either you need to clearly state that the basket needs to be assembled or you respect the description... I am very disappointed.

A bit expensive for the quantity of products and one box arrived damaged, inconvenient for a Christmas gift. Despite my requests for a commercial gesture (a small discount on a future order for example), I only received the response: it's the carrier's fault, not ours, and their terms do not allow for a gesture. Very disappointing, because when you do business, you take responsibility, including for transport.

I refused the order due to a broken bottle.
I am now waiting for you to send me a package in good condition.

The products are of average quality and too expensive for the quantities (in grams) sold, other brands sell the same products under different names much cheaper, a bit disappointed!

when ordering, the products are in stock, and then the order is placed, strangely they are no longer there

my pickup point was not available, they delivered my package to another pickup point without asking me beforehand if the pickup point chosen by Kanata was suitable for me... result I have to travel to a pickup point not at all close to my home, it's a shame

disappointing customer service, a product was missing from my package and they refused to take my complaint into account, claiming that the package had been checked, no response afterwards...

Parcel picked up at a pick-up point in a catastrophic state. 2 packages of blueberries and crushed biscuits, and in crumbs. Since it's for a birthday, I don't have time to return it. I recovered what could be recovered. I am disappointed with the quality of the transport, even though the products were well packaged individually. The tray was also crushed. Too bad.