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Rating: 2 out of 5
satisfied with the site but not with the products received (see below)
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
2 star reviews
Reset filtersA
Rating: 2 out of 5
No stock on some products. Bottle delivered half open. Wooden crate damaged, dirty. Do not trust the comments made during delivery.
VERY, VERY DISAPPOINTED. first and last order with this company.
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VERY, VERY DISAPPOINTED. first and last order with this company.
A
Rating: 2 out of 5
Fast delivery, but product almost expired and despite my contact on the indicated address, no response received...
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A
Rating: 2 out of 5
The order did not match, I had to return the product and therefore I will not have my spices for Christmas
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Response from Kanata
Hello Isabelle,
Indeed, we are sincerely sorry for the delivery reference error. You received the ordered spice in small format instead of the large format.
You called us on Friday 22/12 to inform us. We sent you a return label the same day and sent the correct product as soon as we received your return, namely on Tuesday 26/12.
Again, our sincere apologies for this error.
Have a great day,
The Kanata team
Indeed, we are sincerely sorry for the delivery reference error. You received the ordered spice in small format instead of the large format.
You called us on Friday 22/12 to inform us. We sent you a return label the same day and sent the correct product as soon as we received your return, namely on Tuesday 26/12.
Again, our sincere apologies for this error.
Have a great day,
The Kanata team
A
Rating: 2 out of 5
FURIOUS this time! The 15% for your 10th anniversary was not taken into account!!! And I did not receive my order at home, but by Chronopost, 5 days later, at a pickup point 24h!
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Response from Kanata
Hello Chantal,
Thank you for your message and your feedback.
Please, did you contact us to report this issue?
The 15% for the 10th anniversary was a code to be entered at checkout. After checking, you did not enter it. Can you please confirm? We can certainly issue you a credit corresponding to your order, as we have done with other loyal customers who forgot to enter the code.
Regarding the delivery, you did choose a transport option at 5.90€ corresponding to a parcel pickup. It may be an error or a mishandling when placing your order?
We remain at your disposal to discuss this.
Have a great day,
Steven - Kanata Team
Thank you for your message and your feedback.
Please, did you contact us to report this issue?
The 15% for the 10th anniversary was a code to be entered at checkout. After checking, you did not enter it. Can you please confirm? We can certainly issue you a credit corresponding to your order, as we have done with other loyal customers who forgot to enter the code.
Regarding the delivery, you did choose a transport option at 5.90€ corresponding to a parcel pickup. It may be an error or a mishandling when placing your order?
We remain at your disposal to discuss this.
Have a great day,
Steven - Kanata Team
A
Rating: 2 out of 5
Be careful with the chosen product but the after-sales service is terrible!!! My husband is Canadian so we know what maple sugar candies should look like... the product received (to give as a gift) was whitish and hard as concrete; call to Kanata: that's how it was, it was hot. And nothing else so product to the trash.
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Response from Kanata
Hello Carine, Thank you for your feedback and your message... although we obviously regret that your review is harshly affected by your negative experience with one of the purchased products. Each producer has their own recipe for maple syrup candies and we are sorry that these do not meet your expectations and the other candies you may have tasted in Canada. Our producer, the maple grove of La Ferme Martinette based in Coaticook, Quebec, pays particular attention to the artisanal production of its candies, which are fragile products. They can therefore sometimes be subject to crystallization (a slight whitening of the candy, which obviously does not affect their delicious taste). Hoping to win back your taste buds with other Quebec delicacies, sweet or savory, we remain at your complete disposal for any questions or comments. Have a great day, The Kanata team.