Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
The navigation was simple on the site and I knew what I wanted. I regret that you offered a promo code for delivery only to announce during billing that we have to pay for transport more or less expensive depending on the delivery method. This certainly hides customs duties, as the product comes from Canada. And I would have been ready to hear that. That's the only downside, hence the 3-star rating.
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Response from Kanata
Hello, Thank you for your feedback. I would like to get back to you regarding shipping costs. For your information, the offer for free delivery (pickup point) is applicable if you purchase for €100. Additionally, we import products from Canada to France and we make all our shipments from our warehouse in Brittany. I remain at your disposal, Best regards. The Kanata team
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Catherine B.
Rating: 3 out of 5
following a purchase from 26/10/2025
I received a double order! And double invoice. Of course.
Be careful!
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corinne T.
Rating: 5 out of 5
following a purchase from 24/10/2025
perfect as always
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loic E.
Rating: 5 out of 5
following a purchase from 24/10/2025
Super reactive on stock shortages
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Brigitte L.
Rating: 5 out of 5
following a purchase from 22/10/2025
Good presentation of the various products.
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Christophe H.
Rating: 5 out of 5
following a purchase from 07/10/2025
Small problem with the contents of the package ....very quickly resolved by Kanata's customer service
Bottles very well packed, nothing to say...
You can order without fear
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Audrey G.
Rating: 5 out of 5
following a purchase from 15/10/2025
Perfect, fast and careful shipping. Gifted for my partner's birthday, he knew the classic maple syrup whisky, this box with the 7-year-old and the whisky cream is a pleasure, tasting done upon opening the gift, he is delighted!
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Michèle P.
Rating: 5 out of 5
following a purchase from 21/10/2025
Excellent product and top delivery
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Pierre P.
Rating: 5 out of 5
following a purchase from 22/10/2025
Always satisfied with Kanata,
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Judith B.
Rating: 5 out of 5
following a purchase from 17/10/2025
NOTHING TO REPORT
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Eric H.
Rating: 5 out of 5
following a purchase from 20/10/2025
As usual, fast shipping, products arrived in good condition.
Perfect
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Pascal S.
Rating: 5 out of 5
following a purchase from 20/10/2025
Top thanks
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Marta V.
Rating: 5 out of 5
following a purchase from 17/10/2025
Very good
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Andre P.
Rating: 5 out of 5
following a purchase from 12/10/2025
excellent delivery and everything was in good condition
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Gaelle F.
Rating: 3 out of 5
following a purchase from 15/10/2025
The products are always great, and the order is placed quickly and delivered rather quickly. Small downside on the maple syrup cans which were very dented without the package being so: it is therefore not the delivery person's fault, they seem to have been packaged dented.
Nevertheless, it did not affect the contents, so it's fine
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BRUNO M.
Rating: 5 out of 5
following a purchase from 11/10/2025
excellent quality products, received quickly and quality packaging, highly recommended.
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Valérie C.
Rating: 5 out of 5
following a purchase from 10/10/2025
The products are excellent, as well as the service and delivery times
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Pierre P.
Rating: 5 out of 5
following a purchase from 10/10/2025
Quality packaging. Fast shipping.
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Jean Yves D.
Rating: 5 out of 5
following a purchase from 15/10/2025
very good products and well expedited delivery
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Axel X.
Rating: 5 out of 5
following a purchase from 08/10/2025
Fast and clean delivery
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David R.
Rating: 5 out of 5
following a purchase from 08/10/2025
Very fast
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Sabine T.
Rating: 5 out of 5
following a purchase from 07/10/2025
Fast shipping, great products
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lionel L.
Rating: 5 out of 5
following a purchase from 06/10/2025
Very good site, fast and reliable delivery,
I highly recommend.
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ROBERT R.
Rating: 5 out of 5
following a purchase from 08/10/2025
nothing to say, especially the excessively short delivery time; well done!!!
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Dominique M.
Rating: 5 out of 5
following a purchase from 06/10/2025
Nothing to complain about as usual
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laurent W.
Rating: 5 out of 5
following a purchase from 07/10/2025
always impeccable
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Jean-Luc D.
Rating: 5 out of 5
following a purchase from 06/10/2025
Order as described, delivered on time in suitable packaging.
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MAud et Yves G.
Rating: 4 out of 5
following a purchase from 06/10/2025
Quality products
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Nathalie B.
Rating: 5 out of 5
following a purchase from 06/10/2025
Perfect order. Fast and careful shipping!
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Yann L.
Rating: 4 out of 5
following a purchase from 03/10/2025
Easy navigation, wide choice except for a few out of stocks and the fact that you have to order beers by 6 units
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Sylvie M.
Rating: 5 out of 5
following a purchase from 05/10/2025
Fast delivery & products as described.
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Madeline D.
Rating: 5 out of 5
following a purchase from 13/09/2025
Thank you for this superb package. Very well packaged! Looking forward to it.
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Soraya B.
Rating: 5 out of 5
following a purchase from 03/10/2025
Very good. Thank you
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Claude Pascal M.
Rating: 5 out of 5
following a purchase from 04/10/2025
Navigation on the site is easy, smooth, the products are excellent, the packaging of the parcel is very well done, nothing is broken, everything is well cushioned, fast delivery, nothing to add, simply perfect!
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Fabien D.
Rating: 3 out of 5
following a purchase from 03/10/2025
The products are unfortunately very expensive when you know their true value on the continent... This considerably reduces the desire to order many items but does not detract from their quality and the service of the Kanata team
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charlette D.
Rating: 5 out of 5
following a purchase from 01/10/2025
Always satisfied with my order, the bottle was very well protected, well cushioned. Delivery more than fast
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Caroline M.
Rating: 5 out of 5
following a purchase from 22/09/2025
I recommend serious and professional, very good products
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Raymond B.
Rating: 5 out of 5
following a purchase from 30/09/2025
very good
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Gilles R.
Rating: 5 out of 5
following a purchase from 29/09/2025
Simple and ergonomic, nothing to complain about.
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ELODIE S.
Rating: 5 out of 5
following a purchase from 27/09/2025
Really very happy with my order, you can trust this store for both shipping and products, I recommend it more more more more more
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