Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Excellent products, perfect packaging for shipping, the little extra inside the box that makes you smile (to discover for new customers), I have rarely seen a site so well done in every way. Bravo!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2021
Very clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
Kanata is a company I recommend for both the quality of the products and the speed of delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2021
Super organization, fast delivery and extra product (Maple syrup for us in a 1-liter can!!), And always a nice little note on the box from the preparer, too cute!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
Very good site my family is satisfied. However, I find home delivery really expensive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
Very good products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2021
Very clear, intuitive site. Nice products. Extremely fast delivery (arrived the next day!). Very serious company, it's a pleasure! Thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
Always 100% satisfied with Kanata: super products and very well packaged! A big plus for the addition of a nice personalized gift card with a personal message, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2021
Excellent maple syrup. Fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2021
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2021
Very clear site, the delivery was fast and well protected. And it's very nice to find a little note on the box.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2021
Excellent site, you can easily find the products you are looking for. Good stock.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2021
Very satisfied with my order delivered well packaged in the best time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
Overall I am very satisfied the sauce is really good and the cheese too would have been better if the delivery had been faster the cheese expired the day after my delivery let's say that doesn't leave much time to eat it. Otherwise the site and the idea is perfect it would also be nice to have access to the contests even outside of France
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2021
Very satisfied fast and careful delivery thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2021
Effectiveness kindness it lacks maple fudge
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2021
Very good, fast delivery, careful and attentive. very satisfied!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2021
Compliant products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2021
navigation rather easy and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2021
Clear and easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
Order arrived quickly at home.
We started tasting the maple syrup: a good taste that reminds us of our vacation in Quebec
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2021
Perfect in every way
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2021
I have ordered several times from Kanata. Very satisfied with the products.
Fast delivery. The site is very clear and easy to access
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2021
Well-constructed site, fast delivery, good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2021
the quality of the products and the kindness and competence of Emilie is very appreciated.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2021
Great customer service, thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2021
Perfect order as usual.
Site to recommend without moderation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2021
very good site, serious, well packaged and pleasant (little smiley inside the box)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Wide range of quality Canadian food products at reasonable prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Pleasant site, very careful packaging, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2021
Always as perfect. Fast, professional, quality products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2021
Always as good, perfect shipping, I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2021
Fluid and easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2021
Very good service and excellent products! I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2021
Products conform to their descriptions and delicious! Fast and careful shipping, I recommend!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2021
Customer service request but no response..... disappointed
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Response from Kanata
Hello,
Thank you for taking the time to rate your experience and I am sorry that you were disappointed with the handling of your customer service for your order No. 40782 from May 5, as we pride ourselves on responding to all our customers. You can also easily and quickly reach us by phone at 02 97 68 15 27.
Regarding your customer service request, my colleague responded by leaving a message on your voicemail the same day or the day after your email. It seems that you did not receive or listen to this message. On my part, I replied to you on May 19, particularly to explain that the defect of the mug was not one, as they all presented this way. The letters faded in places were worked to give it a vintage look. This is also specified on the product sheet.
I hope we will have the opportunity to prepare another order for you. And if by chance you need to reach us, do not hesitate to contact us by phone. We respond faster.
Have a good weekend,
The KANATA team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2021
Fast delivery, good variety of products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2021
Excellent service, despite a large number of bottles (in cardboard boxes and cardboard protectors, and cans of maple syrup, the package arrived very quickly and in excellent condition inside. Even the metal boxes were wrapped in cardboard, recyclable too!
The little smile is a plus in the box. I used to go through Couleur Quebec, it's the same service, better I could say.
Often going to Quebec before this Covid situation, I find the products from there.
Some products from IGA would however be welcome (baking powder in particular for fans of chocolate-blueberry cookies from Lac Saint Jean)
Thank you for this opening across the Atlantic
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2021
Very good explanation, fast shipping, well packaged and quick and efficient chat service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2021
There is a choice and navigation is easy.
It was easy to order with a different billing and delivery address
Very good service and very fast delivery
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