Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 3, 4 and 5 stars

Reset filters

Acheteur Vérifié

Published on 25/12/2020 à 09h34 following a purchase from 12/12/2020

Easy to use, products are categorized, the site is very pleasant. Well done

Translated reviews

Acheteur Vérifié

Published on 25/12/2020 à 06h53 following a purchase from 16/12/2020

A wide choice of products, a pleasant and efficient team

Translated reviews

Acheteur Vérifié

Published on 24/12/2020 à 15h11 following a purchase from 17/12/2020

I will come back :)

Translated reviews

Acheteur Vérifié

Published on 23/12/2020 à 19h22 following a purchase from 17/12/2020

It was perfect, the site is easy to use and the order arrives as expected on time, thank you very much!

Translated reviews

Acheteur Vérifié

Published on 23/12/2020 à 19h09 following a purchase from 17/12/2020

Flawless customer service

Translated reviews

Acheteur Vérifié

Published on 23/12/2020 à 18h11 following a purchase from 10/12/2020

Still very satisfied

Translated reviews

Acheteur Vérifié

Published on 23/12/2020 à 14h50 following a purchase from 14/12/2020

Good site that allows you to enjoy Canadian products. I am eagerly awaiting the arrival of the blueberry jams

Translated reviews

Acheteur Vérifié

Published on 22/12/2020 à 20h33 following a purchase from 17/12/2020

Second delivery, and it arrived in a very short time (a few days) despite the period! My parents will be delighted to enjoy good Quebec products thanks to you! Thank you!

Translated reviews

Acheteur Vérifié

Published on 22/12/2020 à 18h31 following a purchase from 16/12/2020

Thank you! You allowed us to be together despite everything

Translated reviews

Acheteur Vérifié

Published on 22/12/2020 à 16h09 following a purchase from 09/12/2020

Correct

Translated reviews

Acheteur Vérifié

Published on 22/12/2020 à 15h49 following a purchase from 12/12/2020

very satisfied with my order!

Translated reviews

Acheteur Vérifié

Published on 22/12/2020 à 13h56 following a purchase from 17/12/2020

Very fast delivery, well-packaged products and excellent quality

Translated reviews

Acheteur Vérifié

Published on 22/12/2020 à 13h33 following a purchase from 09/12/2020

Very clear, easy navigation

Translated reviews

Acheteur Vérifié

Published on 22/12/2020 à 13h25 following a purchase from 14/12/2020

Everything went well, except the delivery which was delayed: due to the high activity period for Colissimo no doubt.

Translated reviews

Acheteur Vérifié

Published on 22/12/2020 à 11h19 following a purchase from 16/12/2020

Very satisfied with my order. Fast delivery, carefully packaged content, excellent products.... Nothing to complain about! :-)

Translated reviews

Acheteur Vérifié

Published on 22/12/2020 à 10h52 following a purchase from 14/12/2020

Order sent on time. Careful and respectful packaging. Handling if transport defect reported on the label.

Translated reviews

Acheteur Vérifié

Published on 22/12/2020 à 09h44 following a purchase from 16/12/2020

Very fast shipping, professional packaging and for what I have been able to taste so far, good products.
Warm telephone reception.....
Thank you and certainly see you soon.

Translated reviews

Acheteur Vérifié

Published on 22/12/2020 à 09h08 following a purchase from 14/12/2020

Impeccable shipping and quality products as always.

Translated reviews

Acheteur Vérifié

Published on 22/12/2020 à 03h26 following a purchase from 05/12/2020

Everything was perfect, thank you! And the personalized note was very appreciated by the one who received the box as a birthday gift - thanks to Laure for the note on the box! I have been ordering from Kanata for gifts for several years, and it keeps getting better (in terms of navigation on the site and the offer of gift boxes, which has grown since last year). I will definitely come back to you in the future!

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 22h53 following a purchase from 11/12/2020

Diligence and quality of packaging

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 21h11 following a purchase from 16/12/2020

Perfect

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 20h51 following a purchase from 01/12/2020

Order, fast and efficient.
Careful packaging, with a nice personal note on the box.
Fast delivery without issues.

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 19h57 following a purchase from 11/12/2020

Super site

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 19h18 following a purchase from 16/12/2020

Good products. Varied choice

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 19h12 following a purchase from 05/12/2020

Super

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 18h59 following a purchase from 15/12/2020

The Christmas boxes are great

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 18h31 following a purchase from 13/12/2020

I knew what I was looking for, I found it easily

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 18h28 following a purchase from 15/12/2020

Very fast service.

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 18h22 following a purchase from 16/12/2020

Easy navigation on the site, express shipping and super well packaged, and on top of that, a 'Merry Christmas' handwritten in the box. See you soon for the next order!

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 14h14 following a purchase from 15/12/2020

Fast delivery within 48 hours and very professional, thank you for the little Christmas note.
Quality products I recommend

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 13h34 following a purchase from 26/11/2020

Thank you to Sam for preparing the package and the warm little note for us. Happy holidays to the whole team

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 08h38 following a purchase from 13/12/2020

Perfect for a first order

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 08h31 following a purchase from 02/12/2020

Carefully packaged product, fast delivery.

Translated reviews

Acheteur Vérifié

Published on 21/12/2020 à 08h13 following a purchase from 12/12/2020

The bottles very well packaged, and the nice personalized note. However, regarding the cookies, it's a shame, they are all crushed. The quality/price ratio is more than correct, I will surely order from you again.

Translated reviews

Response from Kanata Published on 23/12/2020

Hello,
Thank you for taking the time to rate your order. We are sorry for the cookies. Unfortunately, the various padding and packaging we use cannot protect them from a fall with the carrier. Next time, do not hesitate to check the box in front of the delivery person and report a 'breakage'. This will allow us to declare a customer service request.
Enjoy the other products! Take care of yourself,
Best regards,
The KANATA team

Acheteur Vérifié

Published on 20/12/2020 à 19h02 following a purchase from 15/12/2020

perfect in every way!

Translated reviews

Acheteur Vérifié

Published on 20/12/2020 à 18h48 following a purchase from 11/12/2020

Perfect

Translated reviews

Acheteur Vérifié

Published on 20/12/2020 à 17h05 following a purchase from 27/11/2020

very pleasantly surprised the little wooden hearts are beautiful

Translated reviews

Acheteur Vérifié

Published on 20/12/2020 à 16h57 following a purchase from 01/12/2020

Super nice!

Translated reviews

Acheteur Vérifié

Published on 20/12/2020 à 16h36 following a purchase from 14/12/2020

Very fast delivery. I was very well informed throughout the ordering process until delivery. The packaging is very very beautiful, it makes a big impression. And the Quebec products are of very good quality.

Translated reviews

Acheteur Vérifié

Published on 20/12/2020 à 16h05 following a purchase from 21/11/2020

Very good and responsive due to the lack of Caribou

Translated reviews