Customer reviews of Kanata

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 065 published reviews
5 4 489 89% 4 393 8% 3 96 2% 2 46 1% 1 41 1%

Summary of reviews

Kanata consistently delivers excellent products with careful, secure packaging and fast delivery, often arriving on time and in pristine condition. The shopping experience is smooth, with easy site navigation, reliable handling of orders, and thoughtful touches like personalized notes and small gifts in packages. Customers praise the quality and variety of Canadian-made items, reliable service, and prompt, friendly support. Overall, the store earns strong satisfaction and high recommendations from buyers.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
Very fast service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2020
Easy navigation on the site, express shipping and super well packaged, and on top of that, a 'Merry Christmas' handwritten in the box. See you soon for the next order!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
Fast delivery within 48 hours and very professional, thank you for the little Christmas note.
Quality products I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Thank you to Sam for preparing the package and the warm little note for us. Happy holidays to the whole team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2020
Perfect for a first order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Carefully packaged product, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
The bottles very well packaged, and the nice personalized note. However, regarding the cookies, it's a shame, they are all crushed. The quality/price ratio is more than correct, I will surely order from you again.
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Response from Kanata
Hello,
Thank you for taking the time to rate your order. We are sorry for the cookies. Unfortunately, the various padding and packaging we use cannot protect them from a fall with the carrier. Next time, do not hesitate to check the box in front of the delivery person and report a 'breakage'. This will allow us to declare a customer service request.
Enjoy the other products! Take care of yourself,
Best regards,
The KANATA team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2020
perfect in every way!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
very pleasantly surprised the little wooden hearts are beautiful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Super nice!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
Very fast delivery. I was very well informed throughout the ordering process until delivery. The packaging is very very beautiful, it makes a big impression. And the Quebec products are of very good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2020
Very good and responsive due to the lack of Caribou
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
Impeccable products. The items for the poutine are delicious. Perfectly packaged and delivered. Thank you for the little note in the box!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Fast delivery and in accordance with the order. However, it would be interesting to specify the average shelf life on the site because I did not think it was so short for fresh cheddar for example
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Response from Kanata
Hello, Thank you for your positive feedback on your order. We hope the poutine was good? Regarding the cheese, as it is shipped frozen from our warehouse, the shelf life is quite short, but it is indicated on the product sheet 'The shelf life of your cheese will be indicated on the packaging. Put the cheese in the fridge as soon as received. Frozen at the start of our workshop, it should be consumed within 3/4 days following shipment.' But I can understand that when you want poutine, you don't take the time to read all that! ;) Have a good end of the year and take care of yourself, Best regards, The KANATA team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2020
Magnificent site, a dynamic and attentive team. Well done to all of you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2020
Perfect! Fast delivery, packaging more than perfect, items very well protected, and the communication is top. I recommend +++++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
fast delivery and well-made package
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2020
Super products and fast delivery. Top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2020
The discovery package is great. I am happy to find couic couic cheese.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Very good site, clear and intuitive.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2020
We had a phone exchange with Emilie, great welcome, very friendly and especially very responsive. Fast shipping and thank you for the nice little note from Florent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/12/2020
very happy with the products received quickly and well protected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
I am super happy with my order, and the delivery is a real plus, neat and attentive! I am sure I will order again!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2020
Perfect from order to receipt!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2020
Perfect, thank you very much! My order was very well packaged and received very quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2020
Impossible to make a direct search, must go through the reception and then refine our search based on the proposed categories
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2020
I am delighted with my order! This site is a great idea, the delivery was very fast and the package was very neat! My family who received the package loved the little note written on a postcard. Great experience, I will gladly order again!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2020
You can feel a lot of seriousness in this company, well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
very good products, fast delivery, in a word: perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
I am very satisfied to have ordered from Katana! Fast delivery, quality product, and even a nice little note in the package! I highly recommend it, my family was very happy to receive these products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2020
Bravo for the online assistance, to help with the order and provide information about the products. Bravo for the little moose and the little note on the box, I found that super nice!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
A much cheaper way to send products from Quebec to France! Most items are at very reasonable prices.
Everyone was happy to receive their gifts!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2020
Very good customer service, attentive staff. KANATA was able to change the delivery method chosen too quickly by phone, thus avoiding me a hassle.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2020
A very professional service, great products and fast delivery; what more could you ask for?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2020
good site, easy to find products. Fast and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2020
Customer service is very responsive and does what is necessary to meet customer needs.
I was very satisfied with my order and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2020
Customer service is very responsive and does what is necessary to meet customer needs.
I was very satisfied with my order and delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2020
Very fast processing of my order, express delivery!
A nice little note in the package!
Everything was perfect.
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