Customer reviews of Kanata

Trust Attestation
4,9 /5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
Very good products, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2020
Not always easy to find my way around, but the choice and quality are there.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2020
Perfect purchase! Ultra fast delivery, well packaged products. Thank you very much!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
It's clear, quick, and the little note on the packaging is very nice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2020
Always super happy with my made in Canada products. And always a nice little note on the package! Thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2020
Nothing to say, fast and careful shipping, order conforms to what I ordered, and impeccable service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2020
Great choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2020
Order placed quickly. Now all that's left is to try.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2020
Very good!! Very complete!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2020
You deserve this rating - (because you have very regular order tracking - your items are always excellent - always that little note inside the package - it's a commercial gesture - that is appreciated.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2020
Top-notch packaging. A nice little note. Top-notch products. I highly recommend Kanata.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2020
Exactly as advertised.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2020
I am impressed by the quality of the product packaging! Everything was carefully protected so that nothing broke on the way. I had delivery problems (due to the postal system), and Kanata helped me and compensated me even though it was not a problem under their control. Customer service was quick and pleasant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2020
SPEED - EFFICIENCY - QUALITY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2020
Very well protected and very well packaged. For several years I have been ordering Quebec products from Kanata and I have never been disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2020
Quite satisfied with my order. As a Quebecer in France, it had been ages since I had eaten poutine! Fast delivery, nothing to say about the condition of the products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2020
In line with my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2020
Very fast delivery, no issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2020
Well received, package perfectly wrapped, small downside, delivery to a relay point should be free like in all other online sales!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2020
Always perfect and a little friendly note inside as usual that is always nice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
Always excellent products and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2020
Identical to my first order, top-notch, a great team! :)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/08/2020
Fast delivery in less than 48 hours. I recommend. Fast service and nothing to complain about.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Fast delivery, everything is perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2020
The syrup is of course still very good, the shipping is fast, but compared to usual, the packaging was really light. Always a little friendly note inside, but the two jugs were just placed in the box without any additional protection. Perhaps an oversight, fortunately nothing was damaged.
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Response from Kanata
Hello Mr. CASTELLI, We sincerely apologize for this error and the lack of cushioning in your box. Laure and Romain, who prepare the orders, apologize for this exceptional malfunction. They are serious people who pay a lot of attention and affection to their work, but there was a mistake this time. We use recycled and recyclable packaging, which perfectly protects fragile or non-fragile products. Thank you for getting back to us, we always try to improve our packaging and our customers' satisfaction. Best regards, Laure-Anne from Kanata
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
Very good site and fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2020
Everything perfect as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/08/2020
Easy navigation, very careful and ultra-fast delivery. The maple syrup, the cookies... all the products are delicious. Thank you to Romain for his kind handwritten note on the box, it's delicate and touching. Best summer wishes to the whole Kanata team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
Very satisfied with my purchase, fast delivery. Purchases well protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/08/2020
As always, the products offered are of great quality. Maple syrup is a recent discovery that you quickly become addicted to.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2020
Friendly and efficient hostess. Very pleasant to have a little note on the packaging. Maryse
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2020
Great, the site is readable, easy navigation, fast delivery. I tried an order with them to test and now I will order Canadian products here, I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2020
Fast delivery (Chronopost), careful packaging and even (a rare thing) personalized with a dedication 'Thank you Romain'. Quality item.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/07/2020
Great site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2020
Great service with a nice personalized touch. Thank you Romain.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/08/2020
This site is very good. It's great that in France we have a place to get Canadian products. Moreover, we find original products there.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2020
Quebec in France and it's true! Good, beautiful products & delivered quickly. The possibility to slip in a card with a message for friends, a great service!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/07/2020
Good navigation on the site... everything is perfect!!! nothing to complain about... the products are of high quality..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2020
Makes you want to buy everything!
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