Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié

Published on 09/07/2019 à 07h31 following a purchase from 01/07/2019

very tasty high-end items.

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Acheteur Vérifié

Published on 08/07/2019 à 22h25 following a purchase from 02/07/2019

I am very satisfied with your site which is clear and there is a very clear explanation of your products.

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Acheteur Vérifié

Published on 08/07/2019 à 15h40 following a purchase from 27/06/2019

Good site but could allow selecting multiple products at once if using a phone and not a computer.

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Acheteur Vérifié

Published on 07/07/2019 à 21h47 following a purchase from 01/07/2019

Beautiful site and well stocked! Good idea to give us culinary and travel tips. Your site is pleasant.

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Acheteur Vérifié

Published on 07/07/2019 à 18h13 following a purchase from 01/07/2019

Very good

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Acheteur Vérifié

Published on 07/07/2019 à 15h19 following a purchase from 30/06/2019

Top timing top product

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Acheteur Vérifié

Published on 07/07/2019 à 13h36 following a purchase from 01/07/2019

Perfect the maple syrup bottles are beautiful

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Acheteur Vérifié

Published on 07/07/2019 à 13h36 following a purchase from 01/07/2019

Quebec within reach

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Acheteur Vérifié

Published on 06/07/2019 à 22h28 following a purchase from 30/06/2019

A lot of attention given to the customer. Received on time.

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Acheteur Vérifié

Published on 06/07/2019 à 16h35 following a purchase from 30/06/2019

great!

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Acheteur Vérifié

Published on 06/07/2019 à 16h34 following a purchase from 28/06/2019

Speed and efficiency.
Variety of products offered.
Mindset and communication more than positive.

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Acheteur Vérifié

Published on 06/07/2019 à 16h05 following a purchase from 28/06/2019

Good products, but some out of stock are not mentioned.

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Acheteur Vérifié

Published on 04/07/2019 à 14h54 following a purchase from 28/06/2019

very fast delivery and good products

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Acheteur Vérifié

Published on 03/07/2019 à 17h00 following a purchase from 28/06/2019

Very good, very fast delivery.

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Acheteur Vérifié

Published on 03/07/2019 à 13h42 following a purchase from 28/06/2019

always impeccable, fast delivery and delicious quality products

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Acheteur Vérifié

Published on 03/07/2019 à 13h10 following a purchase from 20/06/2019

Everything was PERFECT - phone service, delivery, and quality of goods. I highly recommend

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Acheteur Vérifié

Published on 02/07/2019 à 13h57 following a purchase from 20/06/2019

very friendly and competent phone service

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Acheteur Vérifié

Published on 01/07/2019 à 17h21 following a purchase from 24/06/2019

excellent products - fast delivery

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Acheteur Vérifié

Published on 01/07/2019 à 14h29 following a purchase from 25/06/2019

top-notch as always...!!

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Acheteur Vérifié

Published on 30/06/2019 à 16h05 following a purchase from 24/06/2019

My order arrived very quickly, in just 48 hours. This herbal tea is simply delicious: maple flavor without the syrupy side. A pure delight!

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Acheteur Vérifié

Published on 30/06/2019 à 15h07 following a purchase from 24/06/2019

Nothing to report, very fast delivery, packaging always very 'pro'.

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Acheteur Vérifié

Published on 30/06/2019 à 12h49 following a purchase from 24/06/2019

Excellent service

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Acheteur Vérifié

Published on 28/06/2019 à 15h31 following a purchase from 23/06/2019

Fast and well packaged

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Acheteur Vérifié

Published on 27/06/2019 à 19h16 following a purchase from 23/06/2019

Authentic products and fast delivery!

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Acheteur Vérifié

Published on 27/06/2019 à 17h26 following a purchase from 24/06/2019

Fast delivery and good products

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Acheteur Vérifié

Published on 27/06/2019 à 17h03 following a purchase from 21/06/2019

Great

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Acheteur Vérifié

Published on 27/06/2019 à 16h32 following a purchase from 22/06/2019

Very well organized site.

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Acheteur Vérifié

Published on 27/06/2019 à 16h01 following a purchase from 22/06/2019

Easy to use, with very good products

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Acheteur Vérifié

Published on 22/06/2019 à 16h49 following a purchase from 16/06/2019

Authenticity of products

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Acheteur Vérifié

Published on 21/06/2019 à 17h16 following a purchase from 17/06/2019

quality products, fast delivery

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Acheteur Vérifié

Published on 20/06/2019 à 21h56 following a purchase from 16/06/2019

3 boxes of maple syrup were all dented while the box showed no signs of "maltreatment". These boxes were meant to be given to friends and I am disappointed.

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Response from Kanata Published on 25/06/2019

Hello,
We have just discovered your disappointment on the AVIS VERIFIE site while you did not reach out to our customer service by phone or email. We understand that you may be disappointed, but it's a shame you didn't contact us directly.
If you had sent us photos as specified in our terms and conditions, we could have reshipped the rods because if they were damaged it is due to transport. We never put a 'dented' product in our packages and we take care to secure the products well in the boxes. Unfortunately, sometimes that is not enough! We could have made a damage claim with the carrier within 3 days following the delivery, but we are now out of time.
If you have the possibility to send us photos of the rods if they are still in your possession, we can try to obtain compensation from the carrier's customer service. Do not hesitate to contact us directly at [email protected].
We remain at your disposal, sincerely,
The KANATA team

Acheteur Vérifié

Published on 20/06/2019 à 12h19 following a purchase from 04/06/2019

Fast and efficient! I can't wait to taste the ordered products.

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Acheteur Vérifié

Published on 19/06/2019 à 15h19 following a purchase from 13/06/2019

Fast delivery and product as expected

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Acheteur Vérifié

Published on 17/06/2019 à 11h12 following a purchase from 10/06/2019

impeccable and serious

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Acheteur Vérifié

Published on 16/06/2019 à 20h55 following a purchase from 11/06/2019

Good

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Acheteur Vérifié

Published on 16/06/2019 à 18h20 following a purchase from 12/06/2019

fast well packaged impeccable service

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Acheteur Vérifié

Published on 13/06/2019 à 09h50 following a purchase from 05/06/2019

compliant delay

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Acheteur Vérifié

Published on 11/06/2019 à 17h38 following a purchase from 05/06/2019

Package received on time and product corresponds exactly to my expectations I recommend without any problem.

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Acheteur Vérifié

Published on 06/06/2019 à 23h40 following a purchase from 02/06/2019

Everything went very well! Super fast delivery. I recommend it to everyone. I will come back. Thank you. Best regards.

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Acheteur Vérifié

Published on 06/06/2019 à 19h26 following a purchase from 01/06/2019

SUPER FAST RECEPTION AND VERY WELL PACKAGED - I RECOMMEND

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