Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
I had the unpleasant surprise of not finding the gift package that was charged to me 1 €. Did something escape me?
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Response from Kanata
Hello,
Thank you for your message.
The gift wrapping is charged 5.00€ on the site and is visible here: https://www.kanata.fr/composez-votre-panier-gourmand/1183-emballage-cadeau-papier-cadeau.html
What you purchased for 1.00€ is the gift card where you can write a message on a thematic card.
Remaining at your disposal for any questions or comments,
Best regards,
The Kanata team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2017
Quality products. Very satisfied with my order. I would recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2017
practical and clear ...super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2017
Serious, a lot of choice and very good products at attractive prices.
Order processing and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
I promote the site whenever I can!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2017
Well organized, products that are tempting especially when you have had the chance to taste them on site. You allow us to return to the Beautiful Province for a moment of a crepe with maple syrup!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2017
Excellent customer service, fast shipping and the products are of very good quality
I recommend. Thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2017
very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2017
Order compliant and arrived on time. Maple syrup lollipop excellent!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
GOOD FOLLOW-UP VERY CLEAR AND FAST
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2017
Very pleasant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2017
Well-made site, clear.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2017
Excellent products and impeccable delivery. An extraordinary choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2017
Great choice of Canadian products of very good quality. We know the origin of the products which is a guarantee.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/11/2017
Very very well designed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2017
Fast shipping, clean and well packaged, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2017
okok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
I am completely satisfied with my order and its delivery. As usual!
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2017
Perfect. The order arrived quickly and the price is correct!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2017
Fast delivery to the relay point. Good quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2017
Serious, speed, well-packaged products!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2017
Fast and very careful shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2017
Super fast and never disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2017
Nice, clear and easy. No delivery problems. Everything is correct. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2017
A bit expensive for the products but very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2017
this is my second order and I am really VERY VERY satisfied with the products and the service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2017
Very good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2017
very good product; nice presentation; package well done and delivered quickly; that's all right!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2017
Perfect for now
Not everything is unpacked... gift at the end of the month
But so far... everything is good, at least the number of bottles
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2017
Happy with the site's responsiveness.
Great choice of products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/11/2017
Order received very quickly. Package in good condition and products completely matching the catalog. Zero mistakes, thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2017
Intuitive. Quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2017
Perfect!!!! Efficiency, speed,... Everything is great!!! A big thank you!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2017
Very fast delivery, product conforms to the site, delicious product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2017
Order received very quickly, products well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2017
Excellent service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2017
Clear site, easy order, fast shipping. I have already placed several orders with Kanata, it always goes well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2017
Very detailed site, and very clear! Order very well packaged!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2017
This site could be very good if it weren't for all these out-of-stock references or 'restocked in July' but we don't have the year ... and cherry on the cake out-of-stock products after placing the order which leads to wasting time managing replacements or refunds. Too bad for a site that wants to be the European hub .....
However, the staff is very pleasant and efficient. Thank you to them
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Response from Kanata
Hello Mr. RULLIER,
Thank you for your feedback.
Indeed, we work with microbreweries (and sometimes even nano-breweries!) that have the particularity (and interest) of offering seasonal brews and not necessarily continuous products throughout the year, as one could do with a classic lager. This then leads to potential stockouts, as we always want to offer the freshest beers possible.
We are nevertheless aware that this can be an inconvenience for some enthusiasts who would like to find these products all year round.
Also, in the same way, we favor products from artisan producers because they are more qualitative, more original, and authentic. The underlying difficulty lies again in the availability of products. A small producer may sometimes have stockouts, which an industrial producer may not have... but we prefer this risk, which does happen quite rarely (but it does happen!) to less qualitative and less interesting products in terms of taste.
Once again, we apologize for the inconvenience caused and hope to see you soon in our aisles.
Have a very nice day,
The Kanata team.
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