Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 3 and 5 stars

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Acheteur Vérifié

Published on 21/01/2024 à 20h44 following a purchase from 10/01/2024

Very satisfied.

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Response from Kanata Published on 23/02/2024

Thank you Alexandre

Acheteur Vérifié

Published on 21/01/2024 à 17h47 following a purchase from 10/01/2024

Excellent products and super fast delivery

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Response from Kanata Published on 23/02/2024

Thank you Isabelle

Acheteur Vérifié

Published on 21/01/2024 à 17h36 following a purchase from 10/01/2024

Very good, serious and very professional. I received my order very quickly. Impeccable packaging and well protected for fragile shipments. Very professional and serious site. I recommend.

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Response from Kanata Published on 23/02/2024

Thank you for your message Catherine

Acheteur Vérifié

Published on 20/01/2024 à 15h48 following a purchase from 09/01/2024

Always fast delivery and well packaged with a nice little message inside. Top products

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Response from Kanata Published on 23/02/2024

Thank you for your message Gilles

Acheteur Vérifié

Published on 18/01/2024 à 20h05 following a purchase from 07/01/2024

Nothing negative to say

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Response from Kanata Published on 23/02/2024

Thank you Laurence

Acheteur Vérifié

Published on 18/01/2024 à 18h34 following a purchase from 05/01/2024

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Acheteur Vérifié

Published on 18/01/2024 à 17h25 following a purchase from 06/01/2024

very good

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Response from Kanata Published on 23/02/2024

Thank you Christine

Acheteur Vérifié

Published on 18/01/2024 à 16h41 following a purchase from 08/01/2024

Perfect as always !!!!

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Response from Kanata Published on 23/02/2024

Thank you Guilhem

Acheteur Vérifié

Published on 18/01/2024 à 14h57 following a purchase from 06/01/2024

Very good choice, almost like home

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Acheteur Vérifié

Published on 18/01/2024 à 14h05 following a purchase from 06/01/2024

Super fast, a lot of choices!

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Response from Kanata Published on 23/02/2024

Thank you Sandy

Acheteur Vérifié

Published on 18/01/2024 à 13h58 following a purchase from 07/01/2024

Perfect as always

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Response from Kanata Published on 23/02/2024

Thank you Veronique

Acheteur Vérifié

Published on 13/01/2024 à 16h16 following a purchase from 02/01/2024

Very satisfied with Kanata delivery, product conforms to the description. A little note from the package preparer is a nice touch. Thank you for your kindness

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Response from Kanata Published on 23/02/2024

Thank you for your message Christel

Acheteur Vérifié

Published on 13/01/2024 à 08h41 following a purchase from 31/12/2023

Very satisfied

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Response from Kanata Published on 23/02/2024

Thank you Elodie

Acheteur Vérifié

Published on 12/01/2024 à 15h26 following a purchase from 01/01/2024

Super experience on the site, as well as receiving the package, honestly super attention from the site team, I would recommend 100% Small attentions small gift, small drawing on the package honestly it's great

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Response from Kanata Published on 23/02/2024

Thank you for your message Christelle

Acheteur Vérifié

Published on 12/01/2024 à 07h22 following a purchase from 26/12/2023

Super fast

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Response from Kanata Published on 23/02/2024

Thank you Laurence

Acheteur Vérifié

Published on 11/01/2024 à 11h18 following a purchase from 27/12/2023

Simple navigation, user-friendly site that makes you want to buy everything. Easy order and well packaged, especially for the bottles. Fast delivery

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Christelle

Acheteur Vérifié

Published on 07/01/2024 à 21h15 following a purchase from 27/12/2023

A slightly damaged box but no missing products, so finished chronopost for deliveries....

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Acheteur Vérifié

Published on 07/01/2024 à 13h58 following a purchase from 27/12/2023

Super efficient, fast. Thank you

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Response from Kanata Published on 23/02/2024

Thank you Meghan

Acheteur Vérifié

Published on 07/01/2024 à 08h33 following a purchase from 26/12/2023

difficulties in addressing the package to a friend.. I had to call to correct the recipient..

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Response from Kanata Published on 10/01/2024

Hello, usually our process allows you to easily choose a delivery address different from the billing address. We apologize for the inconveniences encountered and we are constantly striving to improve our system to ensure an optimal customer experience. We are glad to have been able to respond to your call and quickly resolve the issue. Have a nice day, and best wishes. Emilie

Acheteur Vérifié

Published on 06/01/2024 à 13h24 following a purchase from 26/12/2023

very fast service

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Response from Kanata Published on 23/02/2024

Thank you Myriam

Acheteur Vérifié

Published on 05/01/2024 à 17h59 following a purchase from 22/12/2023

Good communication with the site, quality work and on time. I recommend

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Julien

Acheteur Vérifié

Published on 05/01/2024 à 16h26 following a purchase from 22/12/2023

Quality product, very nice staff, I recommend

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Response from Kanata Published on 23/02/2024

Thank you Marie-Caroline

Acheteur Vérifié

Published on 05/01/2024 à 15h37 following a purchase from 22/12/2023

Perfect transaction.

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Acheteur Vérifié

Published on 05/01/2024 à 14h33 following a purchase from 22/12/2023

Excellent products, excellent service. I will renew my orders for Quebec products!

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Charles

Acheteur Vérifié

Published on 05/01/2024 à 14h32 following a purchase from 21/12/2023

Hello Kanata.fr team
You saved my eye! We live in Quebec and what to offer the family in France? Who tastes Quebec? Who doesn't take 3 weeks to arrive in the hexagon? Who doesn't cost an arm and a leg in shipping? What a wonderful surprise to find your site, your products, your delivery speed (better than Santa's elves!)! So a big thank you for the product offers you provide. And see you soon for new orders!

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Response from Kanata Published on 23/02/2024

Thank you for your message Cécile KANATA, the relay point of Canada in France

Acheteur Vérifié

Published on 05/01/2024 à 14h28 following a purchase from 22/12/2023

Very satisfactory service, we received the gift quickly despite the holiday period and were regularly informed of the status of the order.

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Julien

Acheteur Vérifié

Published on 05/01/2024 à 14h01 following a purchase from 25/12/2023

Very fast and careful shipping with a personalized message inside.

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Amelie

Acheteur Vérifié

Published on 05/01/2024 à 12h53 following a purchase from 22/12/2023

Very satisfied with your products

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Response from Kanata Published on 23/02/2024

Thank you Jean Marc

Acheteur Vérifié

Published on 05/01/2024 à 02h23 following a purchase from 20/12/2023

Very easy to access, wide choice of products.
Diversity of products

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Response from Kanata Published on 23/02/2024

Thank you Elisabeth

Acheteur Vérifié

Published on 04/01/2024 à 15h24 following a purchase from 13/12/2023

Great to be able to find Canadian products.
Order acknowledged and shipped quickly during the end-of-year holiday period.
The little extra: a gift offered with my order.
Very serious.

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Response from Kanata Published on 23/02/2024

Thank you for your feedback

Acheteur Vérifié

Published on 04/01/2024 à 13h59 following a purchase from 21/12/2023

Accelerated delivery and received on time for the holidays!

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Acheteur Vérifié

Published on 04/01/2024 à 12h05 following a purchase from 20/12/2023

Quality products and great cheese couic couic it feels like being in Quebec

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Response from Kanata Published on 23/02/2024

Thank you Anne-Gaëlle KANATA, the relay point for Canada in France

Acheteur Vérifié

Published on 04/01/2024 à 11h29 following a purchase from 20/12/2023

The ideal gift and very well packaged

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Response from Kanata Published on 23/02/2024

Thank you Charlotte A gift that makes you travel !

Acheteur Vérifié

Published on 04/01/2024 à 10h14 following a purchase from 21/12/2023

Fast delivery and in good condition. Product meets my expectations

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Response from Kanata Published on 23/02/2024

Thank you Yoann

Acheteur Vérifié

Published on 03/01/2024 à 16h37 following a purchase from 16/12/2023

Fast shipping, well protected and effective communication. Perfect.

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Response from Kanata Published on 23/02/2024

Thank you very much Richard

Acheteur Vérifié

Published on 03/01/2024 à 12h02 following a purchase from 19/12/2023

Very fast and careful shipping.
I really liked that the padding was made of recycled paper, no waste (: ! It's nice to see companies being mindful!

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Response from Kanata Published on 23/02/2024

Thank you for your message Chrystel Indeed, we are a certified BCorp mission-driven company. We do everything to minimize our footprint.

Acheteur Vérifié

Published on 02/01/2024 à 18h01 following a purchase from 16/12/2023

Perfect

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Response from Kanata Published on 23/02/2024

Thank you Loïc

Acheteur Vérifié

Published on 02/01/2024 à 14h12 following a purchase from 18/12/2023

I am delighted to have finally found a trustworthy site where I find lots of good things as I am a big fan of Quebec and Canada.

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Response from Kanata Published on 23/02/2024

Thank you for your message Mylène. If you have any questions, do not hesitate to contact us at 02.21.02.23.55 or [email protected]

Acheteur Vérifié

Published on 02/01/2024 à 12h18 following a purchase from 17/12/2023

Perfect

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Response from Kanata Published on 23/02/2024

Thank you Laurence

Acheteur Vérifié

Published on 02/01/2024 à 10h44 following a purchase from 19/12/2023

Very fast delivery with a little note for the holidays, it was very nice!

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Response from Kanata Published on 23/02/2024

Thank you!